Paul Miller Toyota of West Caldwell

After sales service is horrible On July 4th 2018, I have purchased a new Prius Prime Advanced from Paul Miller Toyota. I have asked them very specifically that as I live more than 3 On July 4th 2018, I have purchased a new Prius Prime Advanced from Paul Miller Toyota. I have asked them very specifically that as I live more than 3 to 4 hours away from the dealership, so I want my License Plate and Title of the car to be fedex. They called me back after 2 weeks and asked me to pickup the title. I have tried to reach out to them multiple times, but no one listens and every time I call, I am put in a voice mail and no one returns my call. Same issue happened when the new car I bought, had the power window not working. When I called them after 30 minutes of taking the car and driving away from their dealership, they didn't return my call. Sales rep entire focus was to get the 10/10 result on the survey, even if they have done a poor job. I had to take the car to another dealership to have it fixed. These sorts of things you dont expect when buying a new car, but after sales service really matters. I would not recommend to use Paul Miller Toyota of Caldwell, NJ. More

Problem with my Dashboard GPS My appointment was to have someone look at my GPS which had a "frozen" screen. I was told that the minimum charge would be $119 and annoyingly, I had My appointment was to have someone look at my GPS which had a "frozen" screen. I was told that the minimum charge would be $119 and annoyingly, I had to sign a form before anyone would look at it. I went into the waiting room and not 8 minutes later I was told the problem was fixed and that there was NO CHARGE! I was very surprised and pleased.. Sadly I do not remember the name of the young service rep (he was at the computer on the far left as I walked in) or I would absolutely praise him for his patience and quick understanding of what needed to be done. More

excellent service came in for a new lease, sales agent was very understanding about the type of vehicle i wanted. Alan Engert in Sales was extremely thorough, concise a came in for a new lease, sales agent was very understanding about the type of vehicle i wanted. Alan Engert in Sales was extremely thorough, concise and answered all my questions in a very pleasant yet professional manner. Alan Engert in Sales is very easy to work with and not intimidating or demanding as alot of your typical car sales agents are which is the main reason that discourages most car buyers. The time i spent at the car dealer turned out to be a very good day and not frustrating. From the sit-down conversation with the sales agent in order to obtain a vehicle all the way thru signing papers with the Finance agent. No hassles whatsoever! As a long time Toyota customer, i found it so easy leasing a vehicle this time around! I can’t wait for my next one! More

Excellent Sales person, Rob Rago, was truly professional, as was Frank and everyone else we dealt with. We learned a great deal about the car from Rob, and he Sales person, Rob Rago, was truly professional, as was Frank and everyone else we dealt with. We learned a great deal about the car from Rob, and he worked diligently to find the car we wanted and work out acceptable terms. More

purchasing a new Toyota I came to the dealership knowing exactly the car and equipment I wanted to purchase. The salesman, Bernardo Amster, was very helpful in answering all I came to the dealership knowing exactly the car and equipment I wanted to purchase. The salesman, Bernardo Amster, was very helpful in answering all my questions and securing the vehicle with the correct equipment from another Toyota dealer. I would highly recommend him as a salesman to anyone interested in buying a Toyota at Paul Miller Toyota. More

RAV4 2018 It was a satisfying experience made possible with the assistance of Frank Nitti.we are enjoying our new vehicle. The staff were helpful and tend It was a satisfying experience made possible with the assistance of Frank Nitti.we are enjoying our new vehicle. The staff were helpful and tended to our needs. More

Oil change. Checked my whole vechicle. JR is great!!!! I have been going there for over 20 years. I am sad they let some technicians go. I am glad some stayed. Joseph Rollo is great!!!! I have been going there for over 20 years. I am sad they let some technicians go. I am glad some stayed. Joseph Rollo is great!!!! More

Excellent customer service. My 7:30 a.m. appointment was scheduled over the phone by Diana Kochaha. I arrived early and was invited to come in and sit in the new comfortable wa My 7:30 a.m. appointment was scheduled over the phone by Diana Kochaha. I arrived early and was invited to come in and sit in the new comfortable waiting room. I was called at 7:30 a.m. and was processed by service advisor Matthew Grilli. My car was ready in one half hour with a very reasonable bill. Service Department staff were friendly, professional, and respectful. More

Satisfied customer Matt -- my service rep -- is always polite, professional and knowledgeable. He honors deadlines and quotes. Does an excellent job of explaining compli Matt -- my service rep -- is always polite, professional and knowledgeable. He honors deadlines and quotes. Does an excellent job of explaining complicated mechanics so they are understandable. Outstanding problem skills. More