Paul Miller Toyota of West Caldwell

Excellent! Matt is an exceptional representative of yr company! He was helpful, knowledgeable, affable and eager to explain services rendered. And, for the 2d t Matt is an exceptional representative of yr company! He was helpful, knowledgeable, affable and eager to explain services rendered. And, for the 2d time, he DIDN’T laugh at me when I asked him to reset one of the dashboard displays!!! More

Recent service. I was taken care of promptly upon arrival for my appointment and also driven a short distance by courtesy driver so I could eat breakfast at a nearby I was taken care of promptly upon arrival for my appointment and also driven a short distance by courtesy driver so I could eat breakfast at a nearby diner. Routine service was done for 20,000 mile check up at 18,000 miles. The car is 2 years old. Only thing that wasn’t addressed was my comment that my car rolls back when accelerating after being stopped at a light on a hill. Suggestions were made for how to handle the situation, which I am already doing. But what if a car is too close behind me and the road is slick? I am not comfortable with this problem. It doesn’t happen with my husband’s car which is an Acura RDX. I like my Siennas; this is my fourth one, but I wish this weren’t a problem. More

Service xxxx Since Paul Miller took over the dealership the service department has turned into a scam. I purchased a factory certified used car a few years ago an Since Paul Miller took over the dealership the service department has turned into a scam. I purchased a factory certified used car a few years ago and, out of customer loyalty, have always had it serviced there. PRIOR TO PAUL MILLER... I'd come inf for an oil change and there would occasionally be a recommendation for a filter change or something to "keep an eye on.". However it was always things that made sense; parts that wear (brake pads, wiper blades, etc). AFTER PAUL MILLER... Since Paul Miller took over the dealership I have literally put @$10K into service. Mind you the vehicle has NEVER broken down, never had a check engine light, never had any significant operational issue. However every single time I've come in for an oil change or a tire rotation, the " recommendations" now always amount to a thousand dollars or more in repairs that they are oh so ready to take care of right away while I wait. Obviously I rarely go forward with any of these "urgent" recommendations and guess what... the car continues to operate just fine. It's sad really that what was once a respected, family owned dealership is now a cash cow for a conglomerate. And yes, I have tried calling and writing directly without so much as an acknowledgment of the issue so they certainly can't claim they haven't had an opportunity to correct this situation and sitting in their waiting room I can confirm that I'm far from the only person that's noticed the change. Toyota has lost a customer because at the end of this vehicle's service life (likely less than 12 months from now) I will be avoiding anything Toyota. More

Job Well Done!!! I have been doing business at this location for 26 years. I have purchased 3 cars from this location of course then being Caldwell Toyota. I had the w I have been doing business at this location for 26 years. I have purchased 3 cars from this location of course then being Caldwell Toyota. I had the wonderful privilege of having Danny Zeledon as my salesman last year. He approached me to see if he could help when none of the other salesmen did. It has been a year now since I purchased this auto.Though I do not like this car at all, I can not blame this on Danny. He was most dedicated to please me even though I did not heed his many efforts to show me other cars. He tried to talk me into looking at other cars, all of which fit my demands, but for whatever reason I wouldn't even look at them or allow him to see if he could get me a deal that I was comfortable with. It was not an easy task selling me a car but I have to say there was never any signs of frustration or attitude on his part. Danny Zeledon is an asset to Paul Miller Toyota. I could not have gotten a better salesman if I picked him myself. I am planning on getting rid of this car and purchasing another one with all the bells and whistles that I want. I wouldn't have any other salesman when that time comes but Danny Zeledon. This time I will consider the benefits of his expertise. Danny's major concern was to please me, his customer. I refused to let anymore time go by without commending Danny Zeledon for everyone to see for such a "job well done". "Happy Holidays" and " Happy New Year". Take Care, Dolores More

Hazzle free experience. I went to the West Caldwell dealership and was pleased to meet an experienced sales person, Chris Zak. He was very professional and went out of his I went to the West Caldwell dealership and was pleased to meet an experienced sales person, Chris Zak. He was very professional and went out of his way to make things go smoothly. He treated me as a valued customer. I would recommend Chris to others who are looking to purchase a car. He answered my questions and explained the necessary in detail. He seemed to be a man of integrity and went out of his way to make me feel comfortable during the time that I spent at his desk. I purchased a returned leased vehicle, a 2015 Toyota Corolla LE. When I came back to pick up the vehicle the next day, Chris helped me remove the items from my "trade In" to place in my Toyota. Always a gentleman. Honestly, I can say that my time spent at the Paul Miller dealership was stress free. Thank you Chris! More

Scam Artists! This place is full of liars. I am surprised they are still in business. They sell cars saying they are "certified" , but when they inspect them, the This place is full of liars. I am surprised they are still in business. They sell cars saying they are "certified" , but when they inspect them, they do a half xxx job. Our breaks were installed improperly making the car dangerous to drive. We didn't know we were were driving a death trap until we went to Jiffy Lube to get an oil change and the mechanic showed us how the breaks were not installed properly. When we brought this to the attention of Paul Miller, they ignored/gave us the run-around for a month. When we finally got in contact with Luis, the sales manager, he blamed us and Jiffy Lube and said we lied. You don't have a car for 6 months and need new breaks, especially if it is certified. The customer service is probably the worst I have ever experienced. For your safety, please go elsewhere. This could have ended tragically had we not gotten an oil change. More

Excellent Service ( Jaime Villanueva ) purchase 2017 Camry Visited Paul Miller Toyota on Labour Day week 8/31/2017, and met Jaime Villanueva. He showed us Camry and Rav 4, test drives on Camry and Rav 4, fin Visited Paul Miller Toyota on Labour Day week 8/31/2017, and met Jaime Villanueva. He showed us Camry and Rav 4, test drives on Camry and Rav 4, finally decided to purchase a 2017 camry with $3000 Toyota Labour Day cash back, We spent from 6pm to around 10 pm with him. Jaime explained and answered our questions, transferred our plate and trade in our car. Pick up registration and tittle on 8/20/2018. We are fully satisfy and thank on his service helping us to find our new car Camry. More

Ripped off on Trade-in (I am to blame as well) I just felt the need to post nearly a month after my purchase of a 2017 Toyota Prius Prime. The deal itself was pretty painless and hassle free due t I just felt the need to post nearly a month after my purchase of a 2017 Toyota Prius Prime. The deal itself was pretty painless and hassle free due to my use of Consumer Reports/True Car pricing. I didn't get the BEST price but it was fair and what I was willing to pay and didn't involve any haggling at all. I think buying a car is one of the worst experiences but the no haggle pre-determined pricing is good for someone like me. My sales person, James Velsor, was excellent and nice and made the deal quickly. My issue became when I was negotiating for the trade-in of my 2011 Toyota Prius III. It was in excellent shape, had low mileage of 41,000, tires less than a year old and was maintained meticulously and serviced as recommended by Toyota. It had been in an accident where the front end was damaged but there was NO damage to the frame and it was fixed immediately and professionally by a Toyota certified body shop. The person at Paul Miller Toyota who was dealing with the trade-in value acted as if he was doing me a BIG favor by offering me $7000 for it. He said it was because of the accident and that it now couldn't be "Toyota Certified" and that $7000 was absolutely pushing the limits of its' value. I made the deal because it was easier than trying to sell it on my own and it made the whole buying process more streamlined plus you save the taxes on the value of the trade-in, which in retrospect was not all that much $481. I made a stupid decision. I knew my car was worth thousands more but I was starting to doubt myself due to what the dealer was telling me due to this accident. Anyway I made the deal and left with my new car a week or so later. Lo and behold less than a week after that I see that they have my "horribly damaged" LOL, used car on their lot for $13,000 nearly $6000 more than they paid me. Now I understand that they are entitled to make a profit and need a little negotiating room but the $6000 seems more than a little extreme. Shame on me for allowing it to happen. Shame on them for offering so low an amount on my obviously way more valuable trade-in. I know they made the best financial deal for them but it leaves a bad taste in my mouth and I know I wear a lot of the blame. I had the ability to float myself the extra money needed to make the deal and sell the car on my own and know I could have gotten at least $3000 more had I sold it privately than I got on the trade-in and way more than the value of the tax savings. So my advice is that they are pretty decent to deal with in making the sale on a new car but BEWARE of them severely undervaluing any trade-in you might have. I highly recommend that you sell your used car privately if you have the time and financial ability to and you will ALWAYS make a much better deal. More

Amazing I went in this past Saturday and everyone was so welcoming, I was introduced to Mike and Nicholas and they were amazing, Nicolas helped me with pickin I went in this past Saturday and everyone was so welcoming, I was introduced to Mike and Nicholas and they were amazing, Nicolas helped me with picking the perfect vehicle as well as explaining everything in depth. Mike the Finance manager was great, he explained everything and even helped me with car insurance. I highly recommend this car dealership to everyone. Thank you all once again. More