Paul Miller Toyota of West Caldwell

Excellent customer service. My 7:30 a.m. appointment was scheduled over the phone by Diana Kochaha. I arrived early and was invited to come in and sit in the new comfortable wa My 7:30 a.m. appointment was scheduled over the phone by Diana Kochaha. I arrived early and was invited to come in and sit in the new comfortable waiting room. I was called at 7:30 a.m. and was processed by service advisor Matthew Grilli. My car was ready in one half hour with a very reasonable bill. Service Department staff were friendly, professional, and respectful. More

Satisfied customer Matt -- my service rep -- is always polite, professional and knowledgeable. He honors deadlines and quotes. Does an excellent job of explaining compli Matt -- my service rep -- is always polite, professional and knowledgeable. He honors deadlines and quotes. Does an excellent job of explaining complicated mechanics so they are understandable. Outstanding problem skills. More

Great customer service Great service and the sale associate work with you to help meet your needs. Lexi was so helpful, patient and friendly. Would highly recommend her. Great service and the sale associate work with you to help meet your needs. Lexi was so helpful, patient and friendly. Would highly recommend her. More

Great service I always feel advisors have my best interest. Never feel ripped off with service. Had a bad service from another Toyota dealer with my Scion xb I always feel advisors have my best interest. Never feel ripped off with service. Had a bad service from another Toyota dealer with my Scion xb More

speedy satisfactory service! I arrived without an appointment and to my surprise, Kimberly Robinson took my car in for s look see and when it was obvious that a part needed to be I arrived without an appointment and to my surprise, Kimberly Robinson took my car in for s look see and when it was obvious that a part needed to be ordered, she put me in a loaner car! My car was ready the same evening, although I picked it up early the next day. All work was explained to me, and it was completed in s very satisfactory manner. Miller Toyota has the best service of any dealership I have ever dealt with! More

Great Experience Anthony Azzati was the best salesman I have ever dealt with at this dealership and I have been here many times. He is professional, conscientious and Anthony Azzati was the best salesman I have ever dealt with at this dealership and I have been here many times. He is professional, conscientious and works hard to make sure his customer is happy! I will recommend Anthony to friends and family. He was patient, knowledgeable, and most importantly he made me feel like he understood me and what I needed. He communicated well and efficiently with me during the whole process! Also,,, I love this RAV,, it's my third RAV and I could not be happier!!! More

Great service Very pleased with the entire experience Very knowable caring stuff All recommended services were explained A wait time was very short It took a Very pleased with the entire experience Very knowable caring stuff All recommended services were explained A wait time was very short It took about 20 minutes More

Smooth uncomplicated process Alan did a great job showing the car and Mike was a true professional....I'm a happy camper! Would send anyone here with no hesitation! Alan did a great job showing the car and Mike was a true professional....I'm a happy camper! Would send anyone here with no hesitation! More

Excellent! Matt is an exceptional representative of yr company! He was helpful, knowledgeable, affable and eager to explain services rendered. And, for the 2d t Matt is an exceptional representative of yr company! He was helpful, knowledgeable, affable and eager to explain services rendered. And, for the 2d time, he DIDN’T laugh at me when I asked him to reset one of the dashboard displays!!! More

Recent service. I was taken care of promptly upon arrival for my appointment and also driven a short distance by courtesy driver so I could eat breakfast at a nearby I was taken care of promptly upon arrival for my appointment and also driven a short distance by courtesy driver so I could eat breakfast at a nearby diner. Routine service was done for 20,000 mile check up at 18,000 miles. The car is 2 years old. Only thing that wasn’t addressed was my comment that my car rolls back when accelerating after being stopped at a light on a hill. Suggestions were made for how to handle the situation, which I am already doing. But what if a car is too close behind me and the road is slick? I am not comfortable with this problem. It doesn’t happen with my husband’s car which is an Acura RDX. I like my Siennas; this is my fourth one, but I wish this weren’t a problem. More