Paul Miller Toyota of West Caldwell

Amazing Service I was directed to this dealer via a pre-approval from my bank. Initially I was very partial to the brand and unsure if I actually was going to purchas I was directed to this dealer via a pre-approval from my bank. Initially I was very partial to the brand and unsure if I actually was going to purchase a vehicle. I had some interest in the CHR XLE in black. I did some research and it was one of a few on my short list. Nonetheless I walk in and I am immediately welcomed. My sales person was Frank!!! He was the most honest person I have come across in buying a vehicle. From the gate his honesty came through. He provided peoples qualms with the car I was interested in and explained each and every aspect of the things I inquired about. Again, I literally had not committed to the car at this point. About 30 minutes later after a test drive I was putting the agreed upon down payment and walking out with pick up set up for Saturday (My choice, I am sure they would have had the vehicle immediately available and ready to drive off) Amazing service and he kept my little girls calm and engaged all while remaining professional and prompt!! Super happy with the service and very happy with the purchase. Will update with a photo on pick up!! Do not hesitate to visit the dealership and ask for FRANK!! Honesty is rare in sales but this guy was A1!!! More

Fantastic Experience Upon entering the dealership, representatives knew our name and we felt right at home. There was no pressure the whole time we were there; just option Upon entering the dealership, representatives knew our name and we felt right at home. There was no pressure the whole time we were there; just options. We’ve been purchasing new cars (financed and leased) for about thirty years and never has the experience been normal. It’s always been stressful, time-consuming and instead of driving away happy, often times it was a relief to finally be done with. Could never go on an empty stomach, or with kids, or under time constraints. This dealer changes that. More

Service Personnel John Brock was exceptional, thorough with explanations and very professional and friendly. Interacting with John increased my perception of the deale John Brock was exceptional, thorough with explanations and very professional and friendly. Interacting with John increased my perception of the dealership. Purchased vehicle from Paul Miller in September 2017, sales associate was very pleasant; my dealings with finance associate had soured me on the dealership. Working with John has improved my perception of the dealership. Should I purchase another Toyota, I will again consider Paul Miller. More

Professional, friendly, and painless Everyone involved was extremely courteous, helpful, and knowledgeable. Salesman Stan went out of his way to explain everything. He was not pushy , mad Everyone involved was extremely courteous, helpful, and knowledgeable. Salesman Stan went out of his way to explain everything. He was not pushy , made you feel comfortable. More

Awesome! I have been to a lot of dealers but Paul Miller in West Caldwell is the best. They made things a lot easier for their customer. No long hours of waiti I have been to a lot of dealers but Paul Miller in West Caldwell is the best. They made things a lot easier for their customer. No long hours of waiting, they fixed everything for you. Alan Aliriano is the best among the car dealer agent that I have met in years. I just gave him my budget and my terms and he worked on it without any problem or pressures on me. I highly recommend Paul Miller to all my friends. More

Great dealership and excellent Best experience ever with Paul Miller dealership! Space is not very big, but they have a plenty of cars, good choice. Sales person Stan did a great jo Best experience ever with Paul Miller dealership! Space is not very big, but they have a plenty of cars, good choice. Sales person Stan did a great job and demonstrated professionalism, patience, was very attentive to our needs, and never pushed us. Car price and condition were excellent. Finance team was also very professional and made this overall stressful process as much quick and positive as they could. Team stayed to complete the deal until 10pm. Thanks Stan and Team! Hope to come back shortly. More

Joe "LJ" Cultrara is an amazing Service Advisor. From the time I brought my 2014 Tundra in to the time I drove off in a loaner was 10 minutes. LJ had everything prepared ahead of time and I truly ap From the time I brought my 2014 Tundra in to the time I drove off in a loaner was 10 minutes. LJ had everything prepared ahead of time and I truly appreciate it as I was on a tight schedule. Thanks again. More

Exelent They are very cordially, organized and also have a good service. and Sergio speak Spanish. confort waiting room. Clear indications about service. A They are very cordially, organized and also have a good service. and Sergio speak Spanish. confort waiting room. Clear indications about service. A good area service. More

First servicing appt I went in for my first servicing appointment, and it was a great experience. Waiting rooms were comfortable, pleasant and experienced workers explaine I went in for my first servicing appointment, and it was a great experience. Waiting rooms were comfortable, pleasant and experienced workers explained the process from start to finish, and wait time was shorter than anticipated. More

New car first maintenance They were courteous and professional. I was in and out quickly. The waiting area was clean and comfortable. Everyone was very helpful. I will come bac They were courteous and professional. I was in and out quickly. The waiting area was clean and comfortable. Everyone was very helpful. I will come back here. More