Paul Miller Toyota of West Caldwell

Client satifaction Nice selection, good lot presentation. Most impressed by Bernardo Amster who is knowledgeable, friendly, patient, and wasn't overbearing in helping m Nice selection, good lot presentation. Most impressed by Bernardo Amster who is knowledgeable, friendly, patient, and wasn't overbearing in helping me make my decision. More

Good service department I would only recommend the service department at this dealership. Sales are ok. Finance is shady. Didn’t include gap insurance in my quote. It was an I would only recommend the service department at this dealership. Sales are ok. Finance is shady. Didn’t include gap insurance in my quote. It was an “extra”. More

15 years of Amazing Service I have been going to this dealership for 15 years. My experience always goes smoothly. The environment is very professional but comfortable as if I I have been going to this dealership for 15 years. My experience always goes smoothly. The environment is very professional but comfortable as if I am sitting down with family. My sales person Jim Velsor is very knowledgeable about all Toyota's cars and takes care of me providing excellent service every lease end. Buying/leasing a car can be draining. But going to see Jim is actually fun! Jim makes sure that Toyota honors my commitment to their dealership as a long standing customer. He makes sure I don't have to sit in the dealership for hours but instead gets me out quickly to enjoy my new car. In the past 15 years, I have never been disappointed in my car choice from the Corolla to the Rav and certainly never disappointed with Jim. Toyota keeps uping their game with new safety features and designs. Thank you to everyone at Paul Miller Toyota in West Caldwell! Especially Jim. See you in 3 years!!! More

Very much improved. In 2011 I was looking for a new vehicle. After a trip to Toyota, the experience turned me off and I purchased an Audi from the Paul Miller dealership. In 2011 I was looking for a new vehicle. After a trip to Toyota, the experience turned me off and I purchased an Audi from the Paul Miller dealership. That being such a wonderful experience, I returned to Toyota, knowing it was now a Paul Miller dealership. The entire process of buying a car was so much improved. From the knowledgeable salesman, Steve Reinke, who was very accommodating, to the Finance person, Lexi Peluso, who made every aspect easy. I made my decision and had my new car in one afternoon. Thank you for much improved customer service. More

the service adviser john brock explained what would be done and gave me a time quote as well as how much it would cost .. I was very pleased with adviser john brock explained what would be done and gave me a time quote as well as how much it would cost .. I was very pleased with the work preformed and cost .. he was vry friendly and knowledgeable More

Very customer service oriented. My wife and I purchased a 2015 RAV4 and were treated great by the dealership. I already had experience with the dealership on a '96 Avalon. The serv My wife and I purchased a 2015 RAV4 and were treated great by the dealership. I already had experience with the dealership on a '96 Avalon. The service dept always did a great job and communicated the service needs and any problems that I was experiencing with that vehicle. The RAV4 has been maintenance free other than the scheduled maint items. Nevertheless the service dept is friendly and informative about things with our car. I purchased a used Highlander 2 years ago and they have taken good care of that car too. John More

Great It was a great experience. Sales and finance team were friendly and knowledgeable. I would definitely recommend Paul Miller Toyota to anyone looking It was a great experience. Sales and finance team were friendly and knowledgeable. I would definitely recommend Paul Miller Toyota to anyone looking to buy a car. More

Lease I made an appointment with Chris Zak I got the price I asked for They did not change faces on me, I didn’t have to speak to anybody else Chris did I made an appointment with Chris Zak I got the price I asked for They did not change faces on me, I didn’t have to speak to anybody else Chris did negotiate the financial terms of my lease as well as the insurance for my rims and tires at my agreeable price I Got out of the dealership in less than ONE HOUR thank you for making the process so easy Tony R More

Very lovely experience This was my best car buying experience ever. Jim was very friendly and helpful and non judgemental to a person with " not so perfect" credit. He went This was my best car buying experience ever. Jim was very friendly and helpful and non judgemental to a person with " not so perfect" credit. He went above and beyond to make sure I walked out with the car I wanted. He is very knowledgeable about the features and everything that the Rav 4 had to offer. More

Quick and easy service From appointment scheduling, to changing the time, to arriving, and time there, was a fast and exceptional service experience. Would definitely recomm From appointment scheduling, to changing the time, to arriving, and time there, was a fast and exceptional service experience. Would definitely recommend to others as well. More