Paul Miller Toyota of West Caldwell

Excellent service, friendly and informative staff, efficient and quality work, comfortable waiting rooms with tv, sanitized car before and after service can look at new car lot next door. efficient and quality work, comfortable waiting rooms with tv, sanitized car before and after service can look at new car lot next door. More

Due to mu age my granddaughter handled all of the details that needed to be attended to. She had info written dow to refer to from me. Her experience was very satisfactory. My car was ready for pick-up and that needed to be attended to. She had info written dow to refer to from me. Her experience was very satisfactory. My car was ready for pick-up and I was more than satisfied with all personnel involved with my car. More

Jamie, Kelly, Francesco and everyone went above and beyond to get me into my dream car. Never in my life did I have such a pleasant experience buying a car. Jamie was able to have all of the paperwork beyond to get me into my dream car. Never in my life did I have such a pleasant experience buying a car. Jamie was able to have all of the paperwork done the day before so the only time I had to spend at the dealership, was to sign my agreement. More

My lease was up in 2 months. Went through the internet and was given a great deal. The next day I finished up the paperwork and went out with a new lease. Many thanks to Alan, Kelly, Bernardo and Hector and was given a great deal. The next day I finished up the paperwork and went out with a new lease. Many thanks to Alan, Kelly, Bernardo and Hector (Hope I didn't leave anyone out) for their efficient and polite service. Will be back in 3 years! More

best place to get a car this was a wonderful experience for me i haven't had a new car for 16 years Kelly was wonderful explaining it all to me i decided to lease and Jamie w this was a wonderful experience for me i haven't had a new car for 16 years Kelly was wonderful explaining it all to me i decided to lease and Jamie was excellent taking away my fears of the new technology i love this car the ride and learning all the features i am amazed . More

Great customer service and Costco program! I was referred to Paul Miller Toyota through the Costco program. Within less than 24 hours of submitting my online inquiry, I was contacted on the pho I was referred to Paul Miller Toyota through the Costco program. Within less than 24 hours of submitting my online inquiry, I was contacted on the phone to book an appointment, which was re-confirmed via text. The web, phone, and text experience was seamless. Once I walked into the dealership, I was kindly greeted and then was handled by a very knowledgeable and courteous sales representative, Alan Engert. He already had my profile based the information I submitted through the Costco program, so we were able to pinpoint precisely what I was looking for. I looked at a few different 2020 Toyota RAV4 Hybrid XSEs and test drove two. After some some discussions on the offer with both Alan and also the finance manager, Bernardo Amster, we closed the deal and I walked out with an amazing car and deal. There was also some men and women I met who helped with my downpayment process, cleaning and detailing my car, pointing me to the bathroom, etc., but I never got their names - they were also great. I should also mention everyone was wearing masks and following safety guidelines in the store, so it felt comfortable and safe. The showroom, lot, and staff is loaded with great cars and smart and kind people. More

As always the service is great! I can’t thank you enough for the meticulous attention to keeping everything sanitized! I was thoroughly pleased and surprised to find the inside of the car completely covered for the meticulous attention to keeping everything sanitized! I was thoroughly pleased and surprised to find the inside of the car completely covered in plastic! Thank you again! More

great service Great Service -- promised an hour for service and delivered. thanks John Brock. Great Service -- promised an hour for service and delivered. thanks Great Service -- promised an hour for service and delivered. thanks John Brock. Great Service -- promised an hour for service and delivered. thanks John Brock. Great Service -- promised an hour for service and delivered. thanks John Brock. More

I trust the staff here to know what’s best for my car! John Brick always makes sure I leave happy and that my car is well cared for every time! John Brick always makes sure I leave happy and that my car is well cared for every time! More

Looking to purchase a new or used car. I asked before I drove all the way from Westchester county to make sure this was a smoke free car and they told me the car was clean and no one smoked I asked before I drove all the way from Westchester county to make sure this was a smoke free car and they told me the car was clean and no one smoked in it, well guess what it was NOT the car smelled horrible. They new what I was looking. I left and went home only to find out on the internet , they had a new 2018 Highlander that has been sitting on their lot for over 2 1/2 years and never told me about it. I ask what the bottom price was and they told me the msrp was 45k and they would sell me this car that has been sitting of 2 1/2 years for $39,000.00 I said I could buy a 2020 for that price. I guess this dealer likes paying interest on a car just sitting. Yes this car has little miles on it but other cars that are the same model & year 2018 are not going for $39,000.00 . Not happy they could have sold a car that was just collecting dust. More