Paul Miller Toyota of West Caldwell

My SA John Brock is truly the "BEST". He takes time to explain the service you are receiving. Mr. Brock is 100 % honest too. I take all my cars to be serviced at Paul Miller Toyota. explain the service you are receiving. Mr. Brock is 100 % honest too. I take all my cars to be serviced at Paul Miller Toyota. More

Friendly staff. Jim is very comfortable to deal with & he great at his job. He always follows up with phone calls & checks in. No pressure on sales & I enjoy dealing with him great at his job. He always follows up with phone calls & checks in. No pressure on sales & I enjoy dealing with him More

I bought a low-mileage, certified Toyota just 3 months/ 3,ooo miles ago. When I went for an early oil change at another local Toyota dealer I couldn't believe I needed rear brakes until the technician actu 3,ooo miles ago. When I went for an early oil change at another local Toyota dealer I couldn't believe I needed rear brakes until the technician actually showed me the thin brakes pads. It costs $500. for the brake job. When I called the Sales Dept. at Paul Miller I was told I should have brought it to them. Needless to say I won't be buying or recommending them again. More

They were very efficient and explained everything they did for my vehicle. My vehicle was due for the 5000 mile service. I was there less than 1hour. did for my vehicle. My vehicle was due for the 5000 mile service. I was there less than 1hour. More

Fantastic experience, got asking price without hassle and Umair was a pleasure to work with. I was looking for a specific model and color, and they procured it for me. Umair was a pleasure to work with. I was looking for a specific model and color, and they procured it for me. More

IT WENT VERY WELL WITH SALESPERSONS , FRIENDLNESS , WAITING TIME THAT IS ALL I HAVE TO SAY ABOUT THIS DEALERSHIP . THANK YOU VERY MUCH SO AGAIN WAITING TIME THAT IS ALL I HAVE TO SAY ABOUT THIS DEALERSHIP . THANK YOU VERY MUCH SO AGAIN More

I visited several dealerships within a 50 mile radius and this was the worse experience I have ever had. Besides not being greeted by anyone when walking in and me having to find someone to talk to, sales ma this was the worse experience I have ever had. Besides not being greeted by anyone when walking in and me having to find someone to talk to, sales manager Nelson Moreno was extremely rude, condescending, and disrespectful. After being told several lies, such as that the $580 advertising fee is nonnegotiable, I respectfully offered $500 below his offer, and he told me to "have a good day" and leave. I do not recommend wasting your time at this dealership. More

The service advisor was very pleasant and wasn't pushy. Two things I am a little disappointed with are the parking for the service dept. Most dealerships I have dealt with in the past have designat pushy. Two things I am a little disappointed with are the parking for the service dept. Most dealerships I have dealt with in the past have designated spaces and have your car ready at the exit door when finished. The other thing was the waiting room. I felt like your chairs were not 6 ft apart. More

Wait time was one hour as was told it would be.Outdoor Wait time was one hour as was told it would be. Outdoor benches provided. Facilities were clean. Service rep was fast and efficient, friendly and pro Wait time was one hour as was told it would be. Outdoor benches provided. Facilities were clean. Service rep was fast and efficient, friendly and professional. More

Fast and efficient service. They give good advice and recommendations for service. I always go there for service because they have my vehicle ready in a timely manner. recommendations for service. I always go there for service because they have my vehicle ready in a timely manner. More