Paul Miller Toyota of West Caldwell

I got my minivan serviced for recalls, everything was fine until I came back to pick up my car. The service rep gave me my keys back, so I asked him where is my registration for some reason they asked f fine until I came back to pick up my car. The service rep gave me my keys back, so I asked him where is my registration for some reason they asked for it and kept it, so he tells me to go to the cashier and pick it up there. I went to the cashier and asked her for my registration so she started looking for it she couldn't find it, so she ask me if I bought a car there I said no i just got my car serviced there and she started screaming at me several times , telling me why would I have you registration so I was kind of shocked and I told here the rep told me to get it there. I went back to see the rep, I couldn't find him, there was another rep on his phone it seems he was too busy looking at stuff on his phone. I got his attention by standing in front of him, so he tells me that my registration should be in my glove box. I go back to the car and look for it and it wasn't there. I go back and tell the rep it's not there, so he sends someone to go look at my car for the registration so I went with him and he couldn't find it. so we went back inside and the rep tells me he is going to call Sergio who was my rep. At that time it has been about 40 minutes in the back and fourth, then he said I am going to call the tech who worked on your car. I went back in my car because of covid, waiting for about 10 minutes. I looked all over the car under the seats still nothing, for some reason I started looking under the van, and on the ground around the van then I see my registration plastic envelope about 12 feet from the van on the ground I finally found it. I went back inside and told the rep that I found it on the ground, he apologized I would not recommend this dealer to anyone. Maybe it was a bad day but still it seems that the staff is very incompetent and some are rude. More

Todo estuvo bien. El señor Israel muy profesional y muy atento a mis necesidades. Entendió y atendió todo a mi entera satisfacción. El vehículo que me vendió esta excelente. atento a mis necesidades. Entendió y atendió todo a mi entera satisfacción. El vehículo que me vendió esta excelente. More

This was my first time buying a car and I would definitely recommend Jose Gonzalez. He was nice, helpful, and not pushy at all. I would recommend Paul Miller Toyota to my friends and family who are definitely recommend Jose Gonzalez. He was nice, helpful, and not pushy at all. I would recommend Paul Miller Toyota to my friends and family who are looking to buy a car. Thank you! More

I have bought my vehicles from Israel Cabrera for over 6 years now (3 cars). The customer service is always A+! In and out and with no hassles! years now (3 cars). The customer service is always A+! In and out and with no hassles! More

Very professional, courteous and accommodating. Getting an appointment was quick and very efficient. This 25 word minimum is a bit over the top and most annoying! an appointment was quick and very efficient. This 25 word minimum is a bit over the top and most annoying! More

Excelent service, great service, very friendly, They try to help you with the payment that your facility accommodates, I came out satisfied and happy. Excellent dealer to help you with the payment that your facility accommodates, I came out satisfied and happy. Excellent dealer More

Chris was great! He said I'd have to wait an hour and 15. It was very busy, but M. Fleitas was done in45 minutes! It was very busy, but M. Fleitas was done in45 minutes! More

Exceptional Service Associate Ronnie Williams assisted me. Extremely satisfied with his help. I appreciated his skills in assisting me with Service questions I had. Thank You! me. Extremely satisfied with his help. I appreciated his skills in assisting me with Service questions I had. Thank You! More

Great service. I recommend this dealership's service department for scheduled maintenance. Ronnie Williams was my device advisor. Should't need a word minimum for this!!! department for scheduled maintenance. Ronnie Williams was my device advisor. Should't need a word minimum for this!!! More

excellent, excellent service! friendly, and very accomodating. would go no where else. Jaime Berrios has a wonderful team. they are very respectful, as he is. thank you. Maryann Baldo accomodating. would go no where else. Jaime Berrios has a wonderful team. they are very respectful, as he is. thank you. Maryann Baldo More