Paul Miller BMW

Mr. Cerqueiro, I could not help but notice how you encourage costumers to call you so you may rectify their unpleasant experiences. I would appreciate i Cerqueiro, I could not help but notice how you encourage costumers to call you so you may rectify their unpleasant experiences. I would appreciate it if you would return my calls since your service manager seems to be MIA or RUNNING out to lunch every time I call looking to discuss this catastrophe 11 year long nightmare. The BMW 328i xdrive leased then purchased from this dealership is one of 695,000 models ranging 1997 to 2015, 2017 who managed to be neglected by BMW of NA about the problematic excessive oil leaking, head gasket problems/leaking and black oil burning fumes released through vents into car cabin. We will have to put a 3rd engine in our 2011 3 series after the first one Leaked oil all over the engine and now the 2nd engine after years of bringing it to Wayne back an forth leaving every single one of you techs standing around scratching theirs heads, well, Bingo! Shocking it is the head gasket. It has deteriorated to the point the actual head gasket has turned to mush and oil is pouring out all around it exposing the color of the the head gasket which is a light blue. After years of battling it out with your department service over this matter the brutal truth has been exposed. I ask these questions we are costumers of Paul Miller going on 20 years I kept every single last service, I have kept every repair records since 2011. Twenty seven to factual. With every detail starting from the hesitation in the exceleration, (there's air in the exceleration line had that looked at by a BMW specialist) from the first day I sat and drove it home but again no one there could figure that out. I have over 50 pictures of the actual problem, have spoken directly and filed with the New Jersey Attorney state General and consumer affairs, may I add who are appalled by the details of this horrific ordeal my family has suffered for 11 years, 11 years Mr. CerquerIo. After our last discussion my husband and I due to the imenssible stress and my deteriorating health due to the issue here at hand, we decided to give your dealership one last opportunity to show integrity, accountability and the chance to stand behind your mission statement about the vehicle of your dreams, we paid for the nightmare of vehicles. This even goes back to 2008 with our 5 series going through 12 high pressure fuel pumps and 12 low pressure fuel pumps. I do not know how else to get through to this dealership, I am not trying to bluff or hurl empty statements about the extent I am going to take this issue to legally. I ask this, what is it worth for Paul Miller and BMW of North America is it worth the class action law suit we have proceeded with or how much stress you put on my family, and lastly but to me the most significant I drove this car with my child in it, his friends, not knowing how dangerous the car actually was and still is. Endangering the wealth fare of a minor. Last and my personal favorite the black smoke that spews from the vents making the inside car cabin a chemical and biological death sentence. I spoke to Joanna on 3/7/22 she has the details to contact me. Oh, just a quick visual for you on how much the car leaks oil, 1 quart a week and I drive the car total 5 miles a week, the 7 feet long by 4 feet wide oil spill deemed an environmental hazard by my management company in my home community and last the seven 6ft by 3 ft cardboard floor covering for our garage to absorb the oil since we are no longer aloud to have it in a visitors spot or on the driveway due to the significant oil leakage. My question to you is what's it all worth...in the end, I think its fair to say after 11 years of a living xxxx. I am owed restitution on many levels one being a new car, what do I want with a BMW going on it 3rd engine low mileage on each engine significant damage to other components due to oil leaking under the hood. I know you can NOT trade a car in with a changed engine, it has become worthless, theres no value left for us and that is what really disturbs me the most. From our stand point both legally, consumer based and ethically (that's a hard one for people to get) BMW weather it comes from you, another dealership, BMW of North America, at this point if it came from space I do not care I do not want to see another oil drop on my driveway, family members driveway (oh god the horror of that issue) again. I have all the time in the world we own it I can't drive it so I drive something else now thanks to a family member on a borrow basis but I can wait, the lack of integrity and concern for me and my family, my son. So much of my existence of the last 11 years has been robbed from me due to having to constantly bring the car there to be told I don't know where the leak is to not being able to drive the car to having to spend days putting all the facts, photos, filing, attorney calls to the extended significant repairs totaling 65,000 from a car that's sticker price was 41,000 and change. I promise this it is going to cost so much more then replacing this engine for a 3rd time which you will write it off to BMW of North America anyway, You should also let them know too they are listed on the sheet next to Paul Miller that's making its way to State Attorney General. I am truly sorry, I wish I could give a positive review after all I love BMW's starting with my first one in 2002. I can no longer view the vehicle in the high standards I did for so many years. Trust, such a hard thing to find, five letters with the weight of the world on its T's. We trusted Paul Miller for so many years such a shame that this is the quality and product they call experience German engineering, like no other vehicle.We were promised German engineering and I got basically a coffin on four wheels and bad ones at that. If it took this email to get a call back I find that very disheartening such a shame how little you are to a company you gave 20 years patronage to numerous referrals and this was the thanks we got. More

Despite it being close to closing when I arrived with a flat tire the staff immediately took my car into the shop after determining that they had a tire in stock and worked past closing to get me going.. flat tire the staff immediately took my car into the shop after determining that they had a tire in stock and worked past closing to get me going.. More

This is for Service. Joes Jimenez thank for your outstanding customer service and courtesy. Always a good experience with the service department. Joes Jimenez thank for your outstanding customer service and courtesy. Always a good experience with the service department. More

Very good and very helpful Diana Martinez very nice and Very good and very helpful Diana Martinez very nice and very helpful aloes go out of her way to help She is number one Very good and very helpful Diana Martinez very nice and very helpful aloes go out of her way to help She is number one More

Thank you to the team that helped me find my car! Excellent customer service from start to finish, I had been in the market for a well over a month shopping around for a Preowned BMW X1 xDrive28i. B Excellent customer service from start to finish, I had been in the market for a well over a month shopping around for a Preowned BMW X1 xDrive28i. Before my arrival at the dealership Samantha in BDC was helpful in answering some preliminary questions I had about the x1s they had in inventory, she then helped me narrow down my search by letting me know the inventory that was available matching my shopping criteria. Ron Sheffield my client advisor was kind enough to get some photos/videos before my visit to assure that it was exactly what I had been shopping for. Ron was extremely helpful, kind and patient throughout this process - I didn’t feel brushed off or rushed through my experience, he answered all my questions. Patrick was the genius assigned to me that day and he was thorough in showing me all the important features my x1 has and helping me set up my phone/nav, etc. Michael in finance was also great to work with, I lasted less than 30 minutes in the finance office ! Overall, I had an amazing car buying experience at Paul Miller’s BMW and I would recommend my friends/family. I will definitely be bringing my car here for service =) !! More

Don't bother to use them for service. Dropped my BMW X5 off here for service last evening and they said it only needed an oil change. I thought I'd get a call by mid-morning on Thursday. Hadn't heard any off here for service last evening and they said it only needed an oil change. I thought I'd get a call by mid-morning on Thursday. Hadn't heard anything by 4 pm so I started to text and call them to find out when I could get my car. Crickets! Couldn't get an answer. By 5:30 pm still no answer and I had already spoken with someone from the dealership who said they'd check and put me on hold to only be transferred to their voicemail. My husband finally called and demanded to know what what going on.. They were closing at 7pm and we hadn't heard anything. The customer service rep told us they never did the service. He demanded to speak with a manager who confirmed it. We told them we wanted to come pick up our car to take it somewhere else and he said he didn't know where our keys were. So, we're going to be at least 2 days without a car and no service. They ignore you. This used to be a good dealership before COVID. Now they stink. I didn't bother to try to get a loaner because they make you wait weeks for service if you need one. My daughter was looking for a BMW X3 last summer and we went there to buy it. They wouldn't even wait on us. We wound up going to Morristown and getting it the same day. Big difference. I would have gone there but I decided to go to Wayne because I had a history there with my X6. WILL NEVER GO THERE AGAIN! More

From purchase to pickup all went very well. Leo Santos in sales and Alan the product specialist were attentive to my needs. An extremely satisfying experience. sales and Alan the product specialist were attentive to my needs. An extremely satisfying experience. More

Thank you Service Advisor Jose Jimenez for your professional courtesy and consideration. You demonstrated the excellent BMW experience that is expected from the Paul Miller Dealership by correcting professional courtesy and consideration. You demonstrated the excellent BMW experience that is expected from the Paul Miller Dealership by correcting a previous administrative omission. I commend you for your immediate attention and follow through. More

Thanks Jose J in service for taking such good care of my wife's X5 . We are new customers at Paul Miller BMW but Jose made use feel like we were old friends. I left an other dealership and I am glad I did m wife's X5 . We are new customers at Paul Miller BMW but Jose made use feel like we were old friends. I left an other dealership and I am glad I did my next BMW will be from Paul Miller!!!. Thanks Jose for explaining what the car needs and what was done .Great customer service that is what keeps people coming back .Thanks Peter H More

I drive 1hr and 20mins from the next state just to get to Paul Miller BMW. It is funny things you drive by every day and never really notice until you need it. I called in for service and found that Paul Mil Paul Miller BMW. It is funny things you drive by every day and never really notice until you need it. I called in for service and found that Paul Miller believes in GREAT CUSTOMER SERVICE. From the 1st call to my Fantastic Service Advisor Jose Jimenez to the Great guys in Service , the detailing Dept and the Awesome Mr, Don ( Loaner department) I pray I got his name right. They have all been great, patient, more than helpful, and filled with an abundance of knowledge. Oh and least I forget this is not a regular dealership, let me explain. I love that at Paul Miller BMW I am Always treated with respect and given the best value for my money. Just because I can afford it does not mean I want too. Lol. They never push unnecessary repairs, which is great since the industry has a reputation of doing so. Thank you for always making sure I have a safe car and great service. You Can Not go wrong at Paul Miller BMW. I pray Continued Blessings. D. Valerie More