Paul Miller BMW

I have been trying to locate my 'perfect' CPO BMW 5 series and visited six dealers around NJ. My experience at Paul Miller BMW was outstanding from start to finish, in particular Fred Barden who han 5 series and visited six dealers around NJ. My experience at Paul Miller BMW was outstanding from start to finish, in particular Fred Barden who handled my purchase. The dealership is modern, clean, and the staff very professional and courteous. I felt that Fred handled the transaction very simply, was straight-forward, honest and pleasant. He was patient throughout my detailed questions, found answers and followed-up in a timely manner. I saw the car late on a Saturday evening almost at closing time; Fred was in no rush. One week later, we had the finance all locked down and I was driving away. Having been to some of BMW's nearby CPO and Internet sales showrooms, I can say that Paul Miller BMW treated me as if I was buying a brand new car and I would thoroughly recommend it, and in particular Fred Barden. I'm a very happy customer. More

Ron was straightforward....no double talk...he did his very best to represent the company/brand...very trustworthy. He followed up as he said he would. As usual Ron made the service experience great! very best to represent the company/brand...very trustworthy. He followed up as he said he would. As usual Ron made the service experience great! Thanks Ron, More

The service center at Paul Miller BMW is very customer friendly. They truly value you as a customer from the ease of making an appointment online, to service hours that fit your needs, continuing with eff friendly. They truly value you as a customer from the ease of making an appointment online, to service hours that fit your needs, continuing with effiecenty processing you on arrival, and right through picking up your vehicle. On this visit, a major service task was required which was found by there technicians based on a minor item that I was concerned about. This required an extended service time. My service advisor, Rich Ruilli, clearly and completely explained the issue to me as well as making sure that the loaner vehicle afforded me met my needs since my vehicle would be in the shop for a week as well as thru the weekend. Rich kept me updated everyday to the progress made with the repair task. He was even almost appoligetic that the repairs could not be done quicker. This just showed me that he had my interests first and foremost. He personally insured that the repairs were done to his satisfaction before allowing me to pick up the vehicle. What more could you want from your service center. Keep up the good work and I expect to maintain my relationship with not only Rich for future service appointments, but with Paul Miller BMW since sales is only a small point of the overall vehicle experience with any dealer. More

I have great ratings because my experience was just that, great. I Brought my car in for the first servicing and everyone was very courteous and friendly. The work was done while I waited and I was out the great. I Brought my car in for the first servicing and everyone was very courteous and friendly. The work was done while I waited and I was out the door in an hour and still made it to work on time! Thanks! Sandy Brummels More

Responsive interested professional, efficient. I purchased 2009 650 off my own lease because of all the positive experiences I had with the dealership and the car purchased 2009 650 off my own lease because of all the positive experiences I had with the dealership and the car More

Ken Walter is the best service advisor I ever met in my life he has all the knowledge of BMW car and the product is the best life he has all the knowledge of BMW car and the product is the best More

Wonderful staff and service. Richard Rulli is always a pleasure to work with. The experience is always pleasant and the work performed is always of the highest quality. pleasure to work with. The experience is always pleasant and the work performed is always of the highest quality. More

I gave this rating because I was attended to as soon as I arrived for my appointment. I was treated respectfully and courteously. My car was serviced within the time promised. All services to be completed arrived for my appointment. I was treated respectfully and courteously. My car was serviced within the time promised. All services to be completed were reviewed with me. The facility is clean and pleasant. More

As always, these two gentlemen are very informative and so very helpful! - truly a pleasure dealing with them... Jose and Paul have assured my loyal patronage. Sincerely, Miguel Santana Jr. so very helpful! - truly a pleasure dealing with them... Jose and Paul have assured my loyal patronage. Sincerely, Miguel Santana Jr. More

This has been one of the "better" service appointments I have had at BMW. Rich was very attentive to my needs and very understanding and accommodating. Rich explained in detail everything t appointments I have had at BMW. Rich was very attentive to my needs and very understanding and accommodating. Rich explained in detail everything that needed to be done to my vehicle and if it couldn't be completed in a timely manner suggested to keep the car overnight so I didn't have to bring it back. More