Paul Miller BMW

Service was exemplary. From the proactive reminder that Service was exemplary. From the proactive reminder that service was needed, from the ease of flexible dates/times to schedule, from bringing the car Service was exemplary. From the proactive reminder that service was needed, from the ease of flexible dates/times to schedule, from bringing the car in without a long line in front of me, from expeditiosly getting a loaner, from being contacted when car was ready, and from getting car washed was as good as it gets. Rich Rulli was friednly and professional as our service advison on this visit. More

The service advisor listened to my questions and tried to answer them. He also checked all the items I mentioned and reported back to me if any had to be fixed or could not be corrected at the time. answer them. He also checked all the items I mentioned and reported back to me if any had to be fixed or could not be corrected at the time. More

Mr. Walters was very helpful and friendly. My husband and I were more than satisfied of the overall service. Mr walters gave us lots of suggestions based what we needed to get done. I were more than satisfied of the overall service. Mr walters gave us lots of suggestions based what we needed to get done. More

The work was great, Mr. Heller was fantastic, you even washed the car, and I will come back to do all of my work with you and Mr. Heller. washed the car, and I will come back to do all of my work with you and Mr. Heller. More

Mike and his crew is very experienced and as always there workmanship is perfect 100% its always a pleasure to come to Paul Miller and have our cars serviced. workmanship is perfect 100% its always a pleasure to come to Paul Miller and have our cars serviced. More

Scott made sure my car was fixed properly and quickly as possible. He called a few times with updates and gave me a loaner car. Great service from Scott and the rest of team. possible. He called a few times with updates and gave me a loaner car. Great service from Scott and the rest of team. More

Service was provided quickly even though I did not have an appointment. Pawel and his team were able to find problem with my tire/rim and replace both. an appointment. Pawel and his team were able to find problem with my tire/rim and replace both. More

It was my first service and I was told it would take just an hour. It took 2hrs. and I was late to subsequent appt. that I had scheduled cause I was reassured the car would only be in service for an hour. an hour. It took 2hrs. and I was late to subsequent appt. that I had scheduled cause I was reassured the car would only be in service for an hour. Aside from this, the staff was friendly and tried their best to keep me posted about the car and why it was taking longer than expected. With regards to services promised, when I purchased the car I was told car washes were free and that I could bring the car in any time. Unfortunately, I have tried to get the car washed four times with no success. Every time I pull up, I am informed the wait is 45minutes to an hour for a simple car wash. One time I was told the wait was long because the cars in stock were being washed. What about the customer like me who has already paid and is driving a car that was taken from your stock? Shouldn't a customer override a car that hasn't been sold yet? I would ask that you review this policy and perhaps reconsider how the car washing is prioritized. More

Excellent service center, made sure that all my concerns were looked. Furnished a loaner car for the duration of the service and my car was done on time. were looked. Furnished a loaner car for the duration of the service and my car was done on time. More

The repairs were done timely. The wheels were not thoroughly clean. They still had brake/dirt on them. And the car was not vacuumed, again. thoroughly clean. They still had brake/dirt on them. And the car was not vacuumed, again. More