Paul Miller BMW

Tire Protection Plan Service Several tires badly damaged by road hazard. I was able to get a prompt appointment and immediate service. Bad tires replaced and repaired and I was on Several tires badly damaged by road hazard. I was able to get a prompt appointment and immediate service. Bad tires replaced and repaired and I was on the road again in a few hours. Service tech (cant remember name) was excellent, admittance staff courteous and repair completed to my satisfaction ! More

BMW X5 radio ongoing issue My BMW x5 is finally fixed after about a year of going back and forth. I just wanted to point out how accessible Richard Rulli was in coordinating my My BMW x5 is finally fixed after about a year of going back and forth. I just wanted to point out how accessible Richard Rulli was in coordinating my service. He was professional, friendly, and went above and beyond in getting the car serviced. Even though the radio issue was extremely frustrating, and dissecting what went wrong took a long long time (over a year), Richard made the experience bearable, at least in keeping me a BMW customer. Unfortunately right after the service, my left signal light is malfunctioning now. (Seems to be one issue after the other). More

My review Need more loaners have yet to recieve a loaner upon request any other dealership I went to I always recieved a loaner. Not matter what the situation i Need more loaners have yet to recieve a loaner upon request any other dealership I went to I always recieved a loaner. Not matter what the situation is as customers we so pay for service contracts which entitle loaners even in cases of emergencies such a last minute incidents. More

Sooo happy I am always pleased and confident with the service and work I have done at Paul Miller BMW!!! I realize that I pay more than I would at some other cen I am always pleased and confident with the service and work I have done at Paul Miller BMW!!! I realize that I pay more than I would at some other centers but it is worth it... More

Experience My son brought his car in and they took him immediately, were very friendly and he was very happy. Wouldn't think of ever going anywhere else. My son brought his car in and they took him immediately, were very friendly and he was very happy. Wouldn't think of ever going anywhere else. More

Ken Walters, Class "A" Service Ken Walters at Paul Miller BMW always delivers Class "A" Service. He takes his time to sit and discuss your Car it's maintenance needs, and asks you s Ken Walters at Paul Miller BMW always delivers Class "A" Service. He takes his time to sit and discuss your Car it's maintenance needs, and asks you specific open questions to forecast future needs. I think that's extremely helpful when planning for upcoming services. On my more recent visit, Ken took time to help me review and understand the details of an extended warranty I purchased. I never felt rushed, I never felt like he was bothered to make additional phone calls. He gave me his professional recommendation which I Value. Overall, I highly recommend, Ken. I will go to him for all my service needs because he's creditable and I trust him. That's very hard to find in my opinion. More

Best service ever I'm always treated like a king at Paul Miller BMW. Very friendly and prompt service. Always completed properly. Everything is explained so I understa I'm always treated like a king at Paul Miller BMW. Very friendly and prompt service. Always completed properly. Everything is explained so I understand it clearly. More

Always great service for the past 4 years . I have had first class service with every visit. In times of need for a loaner car its always a flawless transaction. I highly recommend this dealer . I have had first class service with every visit. In times of need for a loaner car its always a flawless transaction. I highly recommend this dealership for excellences in Sales and Service. More

Encore Visit I was early for my appointment and was warmly and politely greeted by Andrew or Alex, I think his last name was Gonzalez. Once I told him I was 30 mi I was early for my appointment and was warmly and politely greeted by Andrew or Alex, I think his last name was Gonzalez. Once I told him I was 30 minutes early and that this was my first service visit, he immediately found the paperwork. He'd initially told me a visit took about an hour; once he found out it was the inspection/Encore visit, he said it would be 30 mintues tops. He walked me inside. A nice manager (maybe named Mark) came to say hello, explain that Cathy was in a training, and that he'd go get her. Alex (or Andrew) was also with me at that time. We made small talk as I got some coffee. He'd already found someone who worked in the garage and asked them to start working on my car. Cathy came down briefly and said hi, but she also told Andrew (or Alex) to call her cell when the car was ready because she was in a training. That made sense to me; I was 30 minutes early. However, when we did call her closer to 3 (my appointment time was from 3 to 3:30), she said she was with another customer and seemed annoyed that Alex or Andrew couldn't just show me himself the features of the car that I hadn't yet figured out. That seemed strange, since we'd specifically made an Encore appointment at at time she'd be free: 3:00 tp 3:30. Plus, if she were finished with the training, why did the other customer (who'd just walked in, presumably) take precedence over our pre-exisitng appointment? After all, I'd driven in from Pennsylvania for this service appointment. Cathy did ask how I liked the vehcile. She said it was nice to see me again. And she did show me a few features on the car that were unclear to me (such as how to set up the second key and what some of the mystery buttons on the steering wheel meant). I had to say that she seemed more interested in showing Andrew or Alex how to do it so that, next time, he could take care of it by himself instead of involving her. Again, since she said she'd be available when we made the Encore appointment, I was somewhat taken aback by her seeming impatience at having to be there. In short, the experience with everyone who worked in the garage was great. The manager (again, I believe his name was Mark) was disarmingly funny and charming. Alex or Andrew could not have been more attentive and polite. The wait was short. And I want to emphasize that Cathy was great during the sales process itself. More

Excellent Service I scheduled a service appointment with Paul Miller BMW after several bad experiences with a BMW dealer/service in Morristown. The difference in profes I scheduled a service appointment with Paul Miller BMW after several bad experiences with a BMW dealer/service in Morristown. The difference in professionalism, attitude and customer service was startling. I was greeted immediately upon arrival and taken care of immediately. Rich reviewed the reason for my visit, and told me that he would take care of it right away and get me out. He was true to his word, unlike my experiences in Morristown where I would sit for hours for a routine, scheduled service which I made an appointment for and was not communicated to, as well as treated like I was bothering them instead of a valued customer. Even though it was my first visit, Rich treated me like a longtime customer, replaced my wiper blades at no charge, and got me on my way ahead of schedule. I told Rich that after my experience at Morristown, I was ready to give up on BMW, given this is my second BMW, but based on my experience with him I would be ready to consider another BMW. I told him even though it is a 30 minute ride from my home, I would only come to Paul Miller, and Rich, for any future service needs and to purchase another BMW. Thanks Rich for restoring my faith in a service manager who is honest, friendly, follows through and cares about his customers. More