Paul Miller BMW

Excellent Service I scheduled a service appointment with Paul Miller BMW after several bad experiences with a BMW dealer/service in Morristown. The difference in profes I scheduled a service appointment with Paul Miller BMW after several bad experiences with a BMW dealer/service in Morristown. The difference in professionalism, attitude and customer service was startling. I was greeted immediately upon arrival and taken care of immediately. Rich reviewed the reason for my visit, and told me that he would take care of it right away and get me out. He was true to his word, unlike my experiences in Morristown where I would sit for hours for a routine, scheduled service which I made an appointment for and was not communicated to, as well as treated like I was bothering them instead of a valued customer. Even though it was my first visit, Rich treated me like a longtime customer, replaced my wiper blades at no charge, and got me on my way ahead of schedule. I told Rich that after my experience at Morristown, I was ready to give up on BMW, given this is my second BMW, but based on my experience with him I would be ready to consider another BMW. I told him even though it is a 30 minute ride from my home, I would only come to Paul Miller, and Rich, for any future service needs and to purchase another BMW. Thanks Rich for restoring my faith in a service manager who is honest, friendly, follows through and cares about his customers. More

bmw 528xi service My brake sensor went off prompting me to set-up an appointment with BMW service dept. I was assigned Scott Vara as my service associate. He was court My brake sensor went off prompting me to set-up an appointment with BMW service dept. I was assigned Scott Vara as my service associate. He was courteous, thorough, professional and understanding. THEY EVALUATED THE PROBLEM and determined that another issue also required attention. I received my car back and happy to say that all seems to be running well. Thank you. More

Love it. Sweet drive. And what a back seat! It's bee a week and I put the kids back there and still can't find them. With kids over 6 feet tall, this car remin Sweet drive. And what a back seat! It's bee a week and I put the kids back there and still can't find them. With kids over 6 feet tall, this car reminds me of how cars used to be with room in the back seat. They gotta start making cars like this again. More

Oil change service Great experience. Terrific customer service! The service manager, Rich, reviewed in details the maintenance record of our car and suggested the need Great experience. Terrific customer service! The service manager, Rich, reviewed in details the maintenance record of our car and suggested the needed services . The waiting area is clean and equipped with refreshment. More

Kenny Walters Kenny is excellent, thorough, responsive and knowledgeable. He always addresses my issues and is very helpful. Whenever I call him, he always follows Kenny is excellent, thorough, responsive and knowledgeable. He always addresses my issues and is very helpful. Whenever I call him, he always follows up. Good guy. More

Everything was great except When I was ready to go, the valley almost gave my key to someone else without even asking for any proof from the person getting the keys. It was very When I was ready to go, the valley almost gave my key to someone else without even asking for any proof from the person getting the keys. It was very concerning More

Tire Replacement service for my leased 2013 BMW 328 Xdrive Overall service is very good. They tell you exactly what should be done to your car and they don't make customer wait long. Information processing is Overall service is very good. They tell you exactly what should be done to your car and they don't make customer wait long. Information processing is fast and very professional. Know exactly what they were doing. They also provided a ride for me to be able to go to work while waiting for my car service to get done. More

Tire Repair, unscheduled service The team at Paul Miller did everything they could to repair my vehicle. The did so professionally, promptly and most importantly courteously. Their de The team at Paul Miller did everything they could to repair my vehicle. The did so professionally, promptly and most importantly courteously. Their delivery went beyond expectation. More

Service experience at PM BMW was very satisfying. The advisor informed me of every action taken on the car. They also helped me with a last minute loaner req experience at PM BMW was very satisfying. The advisor informed me of every action taken on the car. They also helped me with a last minute loaner request. More

Great Fred was very nice and made our experience purchasing a bmw enjoyable. I would gladly purchase another car from Fred bar den and Paul miller bmw. The Fred was very nice and made our experience purchasing a bmw enjoyable. I would gladly purchase another car from Fred bar den and Paul miller bmw. The only bad experience I had was this survey. I don't mind but don't make me write or have to register my email so now I will get spam More