Paul Miller BMW

Bait & Switch Paul Miller BMW sent me numerous emails and calls asking me to bring my car in to purchase it for the price of $4,390. It is a 2009 Dodge Avenger, tha Paul Miller BMW sent me numerous emails and calls asking me to bring my car in to purchase it for the price of $4,390. It is a 2009 Dodge Avenger, that has no mechanical issues and is in cosmetically great condition with 102,000 miles. The price seemed reasonable, though lower than the KBB value, but after their persistent offer I decided to bring the car it. After an hour and a half of filling out paperwork the salesman Chris D. said they valued the car at $508.00, which was the most they could pay me for the vehicle. Obviously, that is absurd and the whole thing is a ridiculous Bait & Switch ploy. More

Outstanding Service and a Great Vehichle Customer service is what they are known for and I will agree 100% with that. My wife and I recently finished up a lease agreement with them and from Customer service is what they are known for and I will agree 100% with that. My wife and I recently finished up a lease agreement with them and from the beginning the entire process was nothing short of outstanding. From the sales team to the service team you are treated like an individual rather than a number. Any issues that come up are handled immediately and with a tremendous amount of professionalism. Toward the end of our lease agreement I was introduced to Mr. Jim Ott and I can now understand why this company is so successful. I thank the entire BMW team for the experience. I would highly recommend them to anyone looking for not only an amazing vehichle but more importantly a team that you can trust. More

Lack of Respect Working with my assigned Salesperson, I had cited interest in a 3 series. Looking to cross shop against other brands in that same competitive space I Working with my assigned Salesperson, I had cited interest in a 3 series. Looking to cross shop against other brands in that same competitive space I wanted to take the 3 series for a test drive to get a feel for the car and driving dynamics since BMWs are always the benchmark for handling and road feel. Once I made it clear to him that I was not looking to make a deal today since I had not done my due diligence with other cars on my list he shut down and started giving me the run around. We took a "test drive" around the parking lot citing that they were running short on dealer plates which was a lie because there was only one other person in the showroom at the time. He continued to insist that once I decide that I want a BMW then we can go for a real test drive which is backwards logic considering I'm not going to settle on a car until I can compare how they drive. He was was short sighted in not looking to build a relationship and a positive dealership experience but rather a quick sale so I ended up leasing a car from BMW of Morristown where they took the time to make the sale the right way. I'm sure this isn't a reflection on the dealership as a whole otherwise they wouldn't be successful but just my personal encounter. More

Certified Pre-Owned Demo At the inception of my Lease I encountered Brake issues. My car was taken into service a week after I brought it home. The complaint was "vibration" At the inception of my Lease I encountered Brake issues. My car was taken into service a week after I brought it home. The complaint was "vibration" or "pulsing" while braking. The car was returned to me a few days later with the same issue. From that point, the service department {Scott} made a very poor attempt to get the issue resolved. I would suggest going to another dealer if you want to be treated with attention to detail when it comes to customer service. More

new BMW 320i x-Drive Before walking into the dealership, I called and asked for a saleman, and I was politely transferred to Lev. I told him the demo I was interested in a Before walking into the dealership, I called and asked for a saleman, and I was politely transferred to Lev. I told him the demo I was interested in and he understood I wanted to stay around the same price range. However, the demo that I was interested in, was sold and they didn't have anything even remotely close to the bmw I wanted. He called me back and said he would do what he could to put a deal together and he'd call me right back. At that point, I figured the monthly lease payments on a new car were ridiculously more than I wanted to spend, but I kept trust in Lev and I'm glad I did. He offered me an amazing deal and was very professional during the whole interaction. The whole sales process went smoothly and I ended up with the exact car I wanted and the price fit my budget perfectly. Thank you so much Paul Miller BMW staff for making my experience with you so pleasurable. More

"Best Auto Service Experience!" Ken walter at Paul miller BMW is the most professional and friendly service advisor I have ever dealt with.I can not say enough good things about ken. Ken walter at Paul miller BMW is the most professional and friendly service advisor I have ever dealt with.I can not say enough good things about ken.servicing my car at Paul Miller BMW always been A+ experience. He is a very important asset to the dealer ship. Thanks for all your help. Mr and Mrs Reyes. More

Bad mechanic service My car had front suspension problem, very noticeable at speeds of over 40 miles and hour. After two days dealer calls me and says my car is ready, I My car had front suspension problem, very noticeable at speeds of over 40 miles and hour. After two days dealer calls me and says my car is ready, I pay an exuberant amount for service and drive out. As soon as I hit 40 miles an hour, the problem surfaces again. I go back to the mechanic and ask, they tell me they have replaced my ball joints the one that I had just replaced 1 week before to try to fix the problem myself. So I ask why? they said because the ball joint looked bad (grate diagnosis by the way), they have obviously not tested the work and not really looked for the problem, read on why... They told me at this point that my option was to leave the car and they will look further, of course for another few hundred dollars. Not only that my car now had a dent in the hood which they didn't want to take responsibility for. I went home and started looking under the car again, it didn't take me long to realize that BMW has two ball joints on the lower control arm, for someone certified as a BMW mechanic not to check this?. I bought the whole control arm assemblies and replaced them for 1/5 the price I would have payed to these guys. But I got duped already. More

UnBelievable wait til yo usee why! I came there to purchase a CPO 535i xdrive and boy what an experience with Jerzy Kutyla. This guy not only told me that they did not do appraises the I came there to purchase a CPO 535i xdrive and boy what an experience with Jerzy Kutyla. This guy not only told me that they did not do appraises there but then came back and tried to low ball me on a trade in. Or should I say his mgrs. sitting in the office near his desk there. I was told that I could not get the car bc of my credit and that I would need someone to co sign for me with a credit score of 800 or better. Sorry Jerzy you were wrong my helpful sales man and mgrs. there. I actuall went to another dealer and purchased the car with less miles by far then the one you were trying to sell me and also got way more then you offered for my trade in. I even got a good interest through BMW might I ask the same folks you stated I COULD GET IT FROM. smh while saying Thank you to the young lady up front for helping us otherwise. Nuff said . More

Jack Khoury - best salesperson - yes! We spent a long time researching the 3 series and Jack was instrumental in helping us choose the right car for us. We put together our wish list and We spent a long time researching the 3 series and Jack was instrumental in helping us choose the right car for us. We put together our wish list and he really tried hard to locate a 2014 model for us. He really did try - not the typical salespersons approach (take what I have on my lot, or I'll order it for you). Once we decided to order the car, Jack communicated with us regularly updating us with any special promotions BMW was offering and answering our numerous questions. He put together at least 6 different cost options - various purchase vs buy and his advice was excellent. I'm old enough to have purchased a lot of cars, but young enough to appreciate smart and excellent service. That's what Jack gave us. I can't imagine ever buying another car without his help. More

First Class Experience I can not say enough good things about Paul Miller BMW. I purchased my first BMW recently, and I couldn't have had a better experience! From test dr I can not say enough good things about Paul Miller BMW. I purchased my first BMW recently, and I couldn't have had a better experience! From test drive to delivery, it was a "first class" experience! The vehicle I purchased had to be ordered, and the time frame that I was given was right on. All the while I was kept updated on the vehicle's status. Thank you to everyone at Paul Miller BMW! More