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Paul Miller BMW
Wayne, NJ
599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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599 Reviews of Paul Miller BMW
March 05, 2017
Bait and Swith PM dealerships dont know the meaning of the word Integrity. make sure if you are buying a car and are eligible for discounts go to a diff dealership PM dealerships dont know the meaning of the word Integrity. make sure if you are buying a car and are eligible for discounts go to a diff dealership cause they will work numbers in a way that your head will spin and you will not get any rebates and the second you sign the papers you mean nothing to them. they will not even answer your calls even for service lol. they add in hidden fees to make a 63k car into $72k. i mean if i had to explain that place in one work it would be CROOKS! More
by Collect1by1
Employees Worked With
Chriss D and his Sales Manager Tom
March 04, 2017
Excellent service in buying a new car Excellent service by Jerzy in buying a new car. Best price and best service. New car was ordered, delivered to dealership and ready for pickups in 3 Excellent service by Jerzy in buying a new car. Best price and best service. New car was ordered, delivered to dealership and ready for pickups in 3 weeks. More
by New car
Employees Worked With
Jerzy Kutyla
February 23, 2017
Great experience finding my next car. This was my first time at this dealership and my experience was simply great. Rocco was very good at helping me find exactly what i wanted and for a b This was my first time at this dealership and my experience was simply great. Rocco was very good at helping me find exactly what i wanted and for a better deal than I expected. If your considering getting a bmw I would definitely recommend talking to him. More
by petesark
Employees Worked With
Rocco Chiusano
January 28, 2017
Excellent Sales, Service and Quality My family has dealt with Paul Miller BMW for fifteen years and during that period we have leased eight vehicles. Great people and great value. My family has dealt with Paul Miller BMW for fifteen years and during that period we have leased eight vehicles. Great people and great value. More
by Satisfied Customer
Employees Worked With
Jerzy Kuutyla
January 21, 2017
Great Experience w/ a Used 750! Received a fair trade in value on a Mercedes S550. Rocco was very knowledgeable, interested and assisted us in making a decision within 1 hour. Gil Received a fair trade in value on a Mercedes S550. Rocco was very knowledgeable, interested and assisted us in making a decision within 1 hour. Gil got us a 1.99 loan and Jake had us educated w/ the electronic features before we drove home the same day in a snow storm. Having owned many different luxuary brands, this car is built like a tank and is as agile as any sports car. We've purchased 10 cars through Paul Miller dealerships and have always had a positive experience. More
by Larry123
Employees Worked With
3, all experts and professional.
December 26, 2016
Pathetic , DO NOT GO to THIS place I waited for 30 minutes just to be helped. Waited another 15 to test drive the car and even though the car was listed as a certified the salesman Josh I waited for 30 minutes just to be helped. Waited another 15 to test drive the car and even though the car was listed as a certified the salesman Josh said it was not and it would be 4000 extra for the certification. On top of all this all the BMW dealers were giving out a 0 apr on this specific vehicle but these guys would not. After the test drive we waited 20 minutes just to have a talk about the car. Absolutely ridiculous, do not visit this crappy dealership, they have zero clue on how to treat a customer. More
by Nabeel
Employees Worked With
Josh
October 25, 2016
Horrible Service Brought my customer's BMW there to have wheel locks removed. Upon arrival i specifically asked how long it might take because if it's too long of a wa Brought my customer's BMW there to have wheel locks removed. Upon arrival i specifically asked how long it might take because if it's too long of a wait i will come back. They said 20-30 minutes as they have techs available. After 2.5 hours i had to hunt someone down to see what the xxxx was taking so long. Then it took them some time again to figure out where the truck actually was. Extremely unorganized establishment and unprofessional. First and last time there. Paul Miller Subaru totally different experience. More
by Customer
Employees Worked With
Bob, scott
October 22, 2016
LIARS! My experience at Paul Miller BMW was so horrific that I spoke poorly about BMW from month 3 into my lease and I will continue to speak poorly about th My experience at Paul Miller BMW was so horrific that I spoke poorly about BMW from month 3 into my lease and I will continue to speak poorly about this dealership forever. They have absolutely no idea what customer service means. They leased me a broken car where my electric panel/ GPS screen shut down during my ride at least once every time I drove it. I brought it back to the dealership 3 different times on 3 separate occasions and they kept my car for a week at a time. Still they failed to fix it. When I called to speak with a supervisor they were terrible at returning my calls. I wanted out of my car and into a new one without having to restart my lease. When I finally got Mark, the supervisor on the phone he got very defensive and raised his voice and told me, "We are not going to buy back a car that doesn't work, and if I wanted a new car I would have to restart my lease," I called BMW corporate and explained my story, BMW corporate tried to contact Paul Miller to call them and to call me to see what they can do but Paul Miller did NOT return either of the numerous phone messages BMW corporate left. To make matters worse, I recently discovered by Park Ave BMW, that Robert, the car salesman, told me I would leave 2k as my security deposit and I would get that money back at the end of my lease; he LIED. Robert put my money as a down payment! So the money that I thought I was getting back at the end of my lease I am NOT! I am furious and want to warn everyone that this dealership is not to be trusted and do not help you at all when something goes wrong. I have not been back to them and will never go back and neither should you! More
by Sara
Employees Worked With
Robert Christenson, Salesman and Mark Gruber, Service Supervisor.
October 10, 2016
Cannot be trusted Leased a car from them only because they had the color we wanted. However after one week the car was in the shop for 8 days then the license plate the Leased a car from them only because they had the color we wanted. However after one week the car was in the shop for 8 days then the license plate they provided expired. Contacted the salesman Alan asking when the new plates were coming. A few days passed and he final told me I had to drive the unregistered car over to have a VIN check done. This is a car dealer and they have no clue what it necessary to register a car. Then to advise the customer to break the law is just beyond me. I will never buy another car from Paul Miller. I have tried to call the dealership for help from a manager but no manager has ever gotten on the phone with me nor returned any message I left. Calling BMW Corp has proven to be a waste of time. I have a car sitting in my driveway that I am required to pay monthly but cannot drive as I have no valid registration. BEWARE Do Not Get Ripped Off Like Me. More
by Paul-Miller-BMW-BAD
Employees Worked With
Alan Munoz
May 03, 2016
Pretentious Racist and Uninformed Pretentious racist and uninformed. The salesman Robert RJ Mann knew nothing about the car we were interested in and kept asking inappropriate personal Pretentious racist and uninformed. The salesman Robert RJ Mann knew nothing about the car we were interested in and kept asking inappropriate personal questions?!? When he couldn't make the deal he actually started whining. A grown man - whining. As punishment they are holding on to my deposit. It's been 3 days and still not returned. Go there if you want to know about the salesman's life but learn nothing about the vehicle you are interested in. They should be ashamed. More
by Gee
Employees Worked With
Robert RJ Mann
