Back

Paul Miller BMW

Wayne, NJ

3.3
598 Reviews

1515 State Route 23 South

Wayne, NJ

07470

Directions

By Type

598 Reviews of Paul Miller BMW

May 09, 2017

Car Purchase Great customer service when I visited PM. Alan assisted me with the process in purchasing my Infiniti from there and it was prepared well for pick up. More

by Shaq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Munoz
May 10, 2017 -

Paul Miller BMW responded

Thank you for your five star rating and review!

May 06, 2017

Prompt Service Own an older model x3 which required immediate service. They took my vehicle in right away, and supplied me with a loaner vehicle. Were pleasant to wo More

by TS63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
May 08, 2017 -

Paul Miller BMW responded

Thank you for your positive feedback! We're glad that our service department was able to assist you with your BMW X3! We hope to serve you again in the future!

May 02, 2017

Excellent Customer Service and Care!! I very much enjoy taking my car to Paul Miller. Due to the excellent customer service and experiences, I'm happily going to stay within the BMW line. More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Heyman
May 03, 2017 -

Paul Miller BMW responded

Liz, thank you for your positive review! We're so happy to read that your experience at Paul Miller BMW has been terrific. each and every time! We look forward to continuing to serve you.

April 27, 2017

Great service I came in for a small replacement of a light bulb in one of the headlamps. They were courteous and welcoming as I pulled in. They took care of the pro More

by Tc119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred is my salesman and made sure I was taken care of
Apr 28, 2017 -

Paul Miller BMW responded

Thank you for your wonderful review! We're glad that our service staff could assist you with your new headlamp!

April 16, 2017

Horrible I am shocked they managed to get even two stars. Their employees Jimmy Estevez and Jim Caruso made us feel very unwelcomed, which I felt was due to m More

by Saeed1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Estevez, Jim Caruso
Apr 20, 2017 -

Paul Miller BMW responded

Paul Miller BMW is a diverse business that prides itself on customer service. Your claim is something we consider very serious. Please contact Mike Gruber, General Manager at 973-696-6060. Thank you.

April 08, 2017

Excerent service Excellent service! Thank you for your advise for future service too. I will very happy to visit Paul miller BMW. I am very impressive every time vi More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROBERT SMITH
Apr 10, 2017 -

Paul Miller BMW responded

Jack, thank you for taking the time to provide us with your positive feedback! We're glad that Robert was able to assist you and make your service experience a great one!

April 05, 2017

Great ! He was very kind and helpful. I am very satisfied with my car and sales rep. Also my sales rep. Robert is pure gentle man and introduced a very ni More

by Gerard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Man
Apr 06, 2017 -

Paul Miller BMW responded

Thank you for your wonderful review on your experience with Robert! We wish you the best of luck with your new vehicle from Paul Miller BMW!

March 30, 2017

Sales Dept Very Professional I recently purchased an X3 BMW. It was a pre-cert with 5, 000 miles. My sales rep was very knowledgeable regarding all aspects of the car, and took ex More

by mjsBMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wever
Mar 31, 2017 -

Paul Miller BMW responded

Thank you for your wonderful review! We're glad that Chris was able to make your experience at Paul Miller BMW a great one! We look forward to seeing you in the future for regular routine maintenance! Enjoy!

March 06, 2017

Shady Service Department! This service department doesn't even deserve one star!! I caution anyone going to Paul Miller to make sure they ask for AND sign all work/service orde More

by DropAGear&Disappear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan, Fabrizio
Mar 07, 2017 -

Paul Miller BMW responded

Thank you for providing us with your feedback. I apologize that your transaction did not go as either of us would plan. Our award-winning service department operates with complete transparency and is consistently a leader in every measured category. If you have a question or would like my help please contact me directly. Sincerely, Mike Gruber (General Manager) 973-696-6060.

Sep 07, 2020 -

DropAGear&Disappear responded

Word of mouth is the biggest form of advertisement. I make sure no one goes to PM.

March 05, 2017

Bait and Swith PM dealerships dont know the meaning of the word Integrity. make sure if you are buying a car and are eligible for discounts go to a diff dealership More

by Collect1by1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chriss D and his Sales Manager Tom
Mar 07, 2017 -

Paul Miller BMW responded

Hi, I apologize that your visit did not go as either of us would plan. We are and we will always be 100% transparent with every transaction and every client. Our BMW professionals have the most tenure and are #1 in customer satisfaction. If there is something that I can help you with personally, please contact me directly. Sincerely, Mike Gruber (General Manager) 973-696-6060 Thank you.

Mar 07, 2017 -

Collect1by1 responded

I can lie and say i appreciate the meaningless response lol because i called bmw they verified no rebates were applied and they instructed us to go talk to finance manaher. So me my wife and my 9 month old went to the paul miller yesterday and when i asked to have the numbers explained and shown (i wasnt even asking for price adjustment or anything) i just wanted to know where the rebates were applied. Instead we were insulted and kicked out infront of all other customers. So thanks. We tried to be civil but now its time to let my attorney deal with chris tom and marcello the masterminds behind The scheme. Tom already did it once before to me at paul miller honda so this is not something new its been going on for a while and i wonder how many of his deals are cooked. And chris thanks for signing the paper saying all incentives applied. This is not my first car. I gave u guys the rope and u guys hung urselbes bad in a clear fraud. And marcello ur the final peice that makes it happen. So keep ur fake apologies and get ready u three Amigos

...
29
...