Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paul Miller BMW
Wayne, NJ
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
598 Reviews of Paul Miller BMW
March 26, 2019
Richard was extremely helpful Richard my service adviser is the best - took care of the situation and went above and beyond - Thank you. I will definitely go back for my next servi Richard my service adviser is the best - took care of the situation and went above and beyond - Thank you. I will definitely go back for my next service More
by ksadhwani
Employees Worked With
Richard
March 24, 2019
Great Experience as usual Ken Walters made sure I got all possible Coupon Discounts. Chris Erven Gave me a complete rundown of the condition of our X3.. Will be back in 11,0 Ken Walters made sure I got all possible Coupon Discounts. Chris Erven Gave me a complete rundown of the condition of our X3.. Will be back in 11,000 Miles More
by jjmc356
Employees Worked With
Chis Erven & Ken Walters
March 23, 2019
Horrible experience This was a horrible experience for me. The finance director was unprofessional and rude. Went to pick up my car, I signed a form that my credit score This was a horrible experience for me. The finance director was unprofessional and rude. Went to pick up my car, I signed a form that my credit score was 835 and then he preceded to run my credit again. My credit was locked and this couldn't be done. I had to go all the way back home with an Uber to unlock my credit as I didn't have any of the passwords with me. He should have contacted me the day before to address this. Then he offered to have the car delivered to me and put unnecessary mileage on the car. He made it sound like he was doing me a favor. It took them 2 hours to get the car to me and I am only 40 minutes away. When I called to go pick up the car he said it had already left. That was a blatant lie. When the car finally arrived I signed the paperwork and didn't receive any copies. I specifically asked for the window sticker at the dealership and didn't receive that either. I purposely use a broker to avoid wasting my time. Also, Marcelo tried to over charge me $500 extra from the agreed broker price. He is a thief and a liar. I had all the documents with me and after I showed him he shut his mouth. I wasted my whole day waiting for this car and dealing with these issues. Horrible experience and will not return. They also told me I have to go to the dealer to pick up the license plates. Other dealers have mailed them to me. There people skills a are atrocious. More
by 2019bmw#
Employees Worked With
Marcelo Garcia
March 22, 2019
It was a scheduled maintenance appointment-everything great! Between my wife and I, I am currently driving our family’s 6th BMW. Everything was great as it always is with Paul Miller BMW. From my sales profes Between my wife and I, I am currently driving our family’s 6th BMW. Everything was great as it always is with Paul Miller BMW. From my sales professional Chris Wever, to my service professional Jose, focus is clearly on customer satisfaction each time I enter the dealership. I highly recommend Paul Miller BMW. Thank you to Mr. Paul Miller and his family for operating such a terrific business where customers come first! More
by Jerry1
Employees Worked With
Chris Wever (sales) Jose (service).
March 14, 2019
HAPPY CUSTOMER Very happy and satisfy with the excellent service provided by Chris. What we liked the most was his honesty. There were no surprises. Thank you so mu Very happy and satisfy with the excellent service provided by Chris. What we liked the most was his honesty. There were no surprises. Thank you so much for all your help! More
by Ramon/Gina
Employees Worked With
CHRIS WEVER
March 14, 2019
The Mayor of BMW I have been with BMW Route 23 for many years. Every time I go there for service I feel like the Mayor of BMW. Everyone knows me!!! Everyone who sees m I have been with BMW Route 23 for many years. Every time I go there for service I feel like the Mayor of BMW. Everyone knows me!!! Everyone who sees me, stops to say hello and how is my family. I am always kept up to date on the car and there is plenty of cheer from the staff to go around. The staff always checking to see if there is anything more they can do to make my experience a great one. Dout my sales representative has been absolutely amazing and always ready and willing to make sure my experience is completely smooth and uneventful!!! Thank you BMW Route 23 Wayne NJ 😊 More
by Catgirl
Employees Worked With
Dout
March 13, 2019
Very happy customer. I would just like to share my pleasant experience purchasing a 3 series recently at Paul Miller BMW. Chris Wever has been my client advisor for the pa I would just like to share my pleasant experience purchasing a 3 series recently at Paul Miller BMW. Chris Wever has been my client advisor for the past 2 purchases and I couldn’t be happier with his professionalism, Knowledge of BMW product, and dedication to help me find another perfect and reliable vehicle. Would hightly recommend Chris as a client advisor for any purchase if you want quality, honesty, and dedication. also like to mention the lovely staff members who helped me with my purchase. (Marcelo Garcia & Drue Turdo). -Ms. Danielle D’Amario More
by Damario
Employees Worked With
Chris Wever
March 12, 2019
Chris Weaver We purchased two BMW’s from Chris this past weekend. He worked hard, stayed late and treated us with great professionalism. I commend his ethics and We purchased two BMW’s from Chris this past weekend. He worked hard, stayed late and treated us with great professionalism. I commend his ethics and fairness throughout the whole process. Thank you!! More
by Edward
Employees Worked With
Chris Weaver
March 05, 2019
Lease, and turn in of a vehicle. I have had a bad experience with this dealership in the past, however, the treatment I received from Mr tony Herrera erased that. I am very happy wit I have had a bad experience with this dealership in the past, however, the treatment I received from Mr tony Herrera erased that. I am very happy with the treatment I received. More
by Barbara153
Employees Worked With
Tony Herrera
March 02, 2019
Excellent experience I had an excellent experience purchasing a new BMW from Daut. He was straightforward, fair, and reliable. There were no games, or "gotcha" moments. I had an excellent experience purchasing a new BMW from Daut. He was straightforward, fair, and reliable. There were no games, or "gotcha" moments. He went out of his way to help me in a few aspects of the transaction. The finance department experience was also pleasant, straightforward, without pressure tactics. I highly recommend Paul Miller, and will be happy to continue dealing with them in the future. More
by PickyCustomer101
Employees Worked With
Daut
