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Paul Conte Cadillac
Freeport, NY
2,468 Reviews
At Paul Conte Cadillac, we promise a level of service and customer satisfaction that you can't find from just any New York Cadillac dealership. We offer the full-line of coveted Cadillac vehicles in Freeport Long Island and the surrounding areas. We serve as your Long Island Cadillac dealer in Nassau County, specializing in New and Certified Pre-Owned vehicle sales. Our staff is focused on professionalism and respect when it comes to the experience we want our customers to have. For the best selection of Cadillac vehicles in Long Island New York, Paul Conte Cadillac is the preferred choice!
Why Should you buy From Paul Conte Cadillac
*Family owned and operated since 1979
*World class customer service
*FREE New York State re-inspections
* 20 time Cadillac Master Dealer
*Hassle free EXPERIENCE
* No hidden fees EVER !!
* Free car washes as long as you own your Cadillac
* Large Fleet of New Cadillac loaner vehicles
* Saturday Service hours
* Service Department located on premises
*First NYS inspection is to be paid by customer at time of vehicle purchase
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,468 reviews
January 07, 2025
From the time I walked into the dealership including a test drive everyone especially Anthony was courteous and attentive to my concerns and how I wanted to proceed. It was a very good experience test drive everyone especially Anthony was courteous and attentive to my concerns and how I wanted to proceed. It was a very good experience More
by thevulcanpress
Verified Customer
January 07, 2025
I am currently leasing my 4th Cadillac and the service department has been exceptional. I recommend Paul Conte Cadillac department has been exceptional. I recommend Paul Conte Cadillac More
by TOC5302
January 07, 2025
This dealership is wonderful, the customer service was outstanding. I am greatful to everyone especially Jim, he took great care of me outstanding. I am greatful to everyone especially Jim, he took great care of me More
by timlomax2013
January 06, 2025
January 05, 2025
Nice honest people. I was in and out quickly. They also had good coffee and pastries I was in and out quickly. They also had good coffee and pastries More
by Eli Feuer
January 04, 2025
Very professional and knowledgeable team! Would definitely recommend and use in the future again. AAA+ Would definitely recommend and use in the future again. AAA+ More
by NEAPOLI
January 04, 2025
Very knowledgeable and friendly staff. convenient location clean showroom with good coffee and bad bagels. convenient location clean showroom with good coffee and bad bagels. More
by Bynum024
Employees Worked With
January 04, 2025
Frank was great was very informative took the time to show all the features of the new car show all the features of the new car More
by JOSEPHRICCIARDI2
January 04, 2025
My experience purchasing a Cadillac Lyriq Luxury 2 from Paul Conti Cadillac was disappointing. While my family and I love the vehicle, the customer service at this dealership fell far short of expectations Paul Conti Cadillac was disappointing. While my family and I love the vehicle, the customer service at this dealership fell far short of expectations. Jimmy, the salesperson, was great—knowledgeable, professional, and transparent. He explained the options and recommended a demo model with 1,700 miles, assuring me it was "like new" and in immaculate condition. Since I viewed the car after dark, I couldn’t do a thorough inspection but trusted his word. Jimmy promised the car would be detailed and ready the next day. The following morning, I drove to West Point to secure a certified check and arrived at the dealership with my family in tow, expecting an exciting moment. However, during the daylight inspection, I noticed yellow marks in several places, which Jimmy rubbed off. More concerning was a deep scratch above the rear tail light. There were also paint smudges on the bumper. Jimmy seemed unaware of the scratch and took the car to be touched up. I was then directed to speak with Frank, the manager, about the issue. From the outset, the interaction felt dismissive. Frank barely looked up from his computer and asked me to explain the issue again, despite already knowing the problem. When I described the scratch, he minimized it as a "smudge" and implied imperfections were typical for demo models. It was clear he hadn’t even seen the damage himself. His multitasking and lack of engagement felt disrespectful, especially during such a significant purchase. I asked him directly to stop and give me his undivided attention, which he reluctantly did. Frustrated, I stepped outside to cool off and even considered going to another dealership. When I returned, Frank came out to apologize and offered a "We Owe You" form to fix the damage. Hoping this would resolve the issue, I completed the purchase. Unfortunately, the service experience was equally frustrating. When I returned on Monday for the repair, the service department had no record of the issue, and no loaner vehicle was available until December 5—nearly a week later. I eventually received a loaner, but it made strange noises, and I had to swap vehicles multiple times until the repairs were completed on December 13. To add to my disappointment, I later discovered that the Lyriq was missing a feature I was told it had—the ability to convert the rear-view mirror to a digital camera. This feature wasn’t included in the build sheet, which felt like yet another misrepresentation. In summary, while I’m satisfied with the vehicle itself, the customer service at Paul Conti Cadillac—both in sales and service—was frustrating and unprofessional. What should have been a special moment for my family was overshadowed by poor communication, dismissiveness, and repeated inconveniences. I hope this feedback prompts improvements in their customer service. More
by mg5421
January 03, 2025
Customer service was pleasant in fully explaining issue and recommended the necessary repairs to be running like new. Repair was done properly and vehicle was back in service with minimal interruption to m and recommended the necessary repairs to be running like new. Repair was done properly and vehicle was back in service with minimal interruption to my busy schedule. More
by WIGGLEPAL
Employees Worked With
