Shai Nadav

I want to express my extreme dissatisfaction with the service, treatment, and total misinformation that I received from Paul Conte Cadillac. On August 18th, I purchased 4 tires. About 3 weeks later, I d service, treatment, and total misinformation that I received from Paul Conte Cadillac. On August 18th, I purchased 4 tires. About 3 weeks later, I discovered a nail in the right rear tire. I returned to the dealer to check for a warranty on tires bought from the dealership. They recommended that I go to Michelin for warranty. However, the dealer put a temporary plug in my right tire and said that the rear tire needed to be replaced. On October 7th, I spoke with Shaid Nadav, the service manager. He stated the nail was in the left rear tire, whereas my initial conversation in september they said the problem was the right rear tire. Mr Nadav insisted that the correct tire was replaced. Do these employees know the difference between right and left? Mr Nadav was rude, condescending and shouted at me. When I explained that I had proof that the incorrect tire was changed. He stated that he didn't care what proof I had and continued to scream at me. I never shouted or screamed at Mr Nadav and expected the same courtesy from him. I also work in the customer service industry. Treatment of this sort is unprofessional, unnecessary, and could lead to a loss of business. More

by elunicoitin Verified Customer Verified Customer

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Well there's a chip in the armor at paul conte cadillac and it's the service department with gary haywood the service advisor. he was not helpful but dismissive not able to advice upon alternate solutions and it's the service department with gary haywood the service advisor. he was not helpful but dismissive not able to advice upon alternate solutions to my concerns. I made an appointment for saturday from the website and in detail noted down all my car concerns, An hour after i dropped off my car I was called to pick it up my vehicle because they don't do that kind of service on the weekends. nothing on the website stated this condition, the vehicle wasn't even diagnosed. I could've left the car till monday but no guarantee it would even be looked at. I suggested to gary if there's was a possible loaner if i did leave my vehicle gary again being dismissive person stated we have no loaner till the end of the month and i told gary that i know i just purchased one of your loaners a week ago thats why am here. I reached out to Shai Nadav because he sent me an email letting me know any service issue please don't hesitate to reach out to him which I did but as of today he never replied to my email. before my interaction with gary i did notice he was dismissive to another customer in the service department. usually i have great service at paul conte cadillac but this was not one of those times. adjustments needs to be made. sometimes people are not placed in the right positions and that's ok but we are all humans clarification and simple understanding of people's time should be taking in consideration. car issues, brake making noise, possible wheel alignment needed, noise when car is in motion. I am not a person who needs quick service or to be cater to only a person. 10/3/2026 at 10:30 AM More

by goodfellas0053 Verified Customer Verified Customer

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My usual experience at the Paul conte service center is usually fine, the coffee and bagels is nice and the seating is very comfortable. The team communicates well, they do their best to keep me updated on usually fine, the coffee and bagels is nice and the seating is very comfortable. The team communicates well, they do their best to keep me updated on the status of repairs. At 72,000 miles I started getting a flashing “check all wheel drive system” notification followed by a loss of power. I called the service center and was warned the next available appointment was about a month out but a loaner was about 5 weeks out. I made the appointment, taking the earliest available spot. Again they warned me they were backed up and I did not take the initiative to get another dealership to take a look at the car. It took about four days for them to look at the car, another couple of days to diagnose the problem (there were video updates sent and that was really nice) then a few more days to fix. I picked up the car, paid the balance, and drove off. A few days later I noticed something kind of trapped under the hood close to the windshield. I open the hood and there’s a plastic cover to something out of place and a mechanic’s tool just sitting there. It was a lazy mistake and hopefully not a big deal, but it was the moment where I realized I just didn’t feel like a valued customer of a luxury brand. And to be fair, they do have customers that have been around for years, that they know on a first name basis, that they treat like royalty. I just didn’t work hard enough to get there. More

by BCKWRDS Verified Customer Verified Customer

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I brought my XT5 in for it's annual NYS inspection and tire rotation. Although I unwittingly made the appointment for a Monday morning, which turned out to be extremely busy, John was able to get me in an tire rotation. Although I unwittingly made the appointment for a Monday morning, which turned out to be extremely busy, John was able to get me in and out in about an hour's time. I find John to be unwaveringly supportive and extremely professional. I have done business now with Paul Conte since 2023, when I bought the car (new). They are a busy, busy dealership but John always manages to take care of my needs without hesitation and with an upbeat attitude. I am grateful to be able to work with him. More

by LCLRRT Verified Customer Verified Customer

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Every time I go the Paul Conte dealership, I have a great and fair relationship with the people there. They are on the Money.👍🏿👍🏿😎 and fair relationship with the people there. They are on the Money.👍🏿👍🏿😎 More

by PAROLE772 Verified Customer Verified Customer

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John is excellent, he has been my advisor for many years and trust him completely. The whole service staff is great. and trust him completely. The whole service staff is great. More

by chevydan Verified Customer Verified Customer

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I have been a customer for 39 years and have never been disappointed in the staff, sales department or service department at Paul Conte Cadillac. Paul Conte sold my husband our first Cadillac. 39 years spe disappointed in the staff, sales department or service department at Paul Conte Cadillac. Paul Conte sold my husband our first Cadillac. 39 years speaks for itself 👏💙 More

by jtw8385 Verified Customer Verified Customer

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Ryan and Shai treated me like family. Above and beyond. My Lyriq is like new! Above and beyond. My Lyriq is like new! More

by schoolsupervisor Verified Customer Verified Customer

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Ryan is always helpful in getting my car serviced quickly. Never had any problems dealing with him. quickly. Never had any problems dealing with him. More

by gsilvis1013 Verified Customer Verified Customer

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I purchased my Cadillac XTS4 sedan new from Paul Conte Cadillac in 2013. When people realize that I'm driving a 13 year old car with 79,800 miles on the road, they can't get over the fact that it still l Cadillac in 2013. When people realize that I'm driving a 13 year old car with 79,800 miles on the road, they can't get over the fact that it still looks like a new car. That's because of the care and service it has received at Paul Conte. My service advisor, John Cusumano, is always ready to keep it that way. John and service dept. manager, Shai Nadav, keep me on top of monthly service dept. discounts, whenever I bring my Cadillac in for maintenance, usually 2x a year...the annual NYS inspection and, as needed, a Lube/oil & filter change with tire rotation, as well as the other fluid and filter needs that are regularly addressed. Of course, the final stop is with Christine R. (the Chief Cashier @ Conte) who is always helpful in checking my GM Rewards points to find any Cash Value that can be deducted from my bill. This past June Christine and John signed me up for GM REWARDS MASTERCARD PROMOTION, which netted me a $250. cashback and 9 months of interest-free payments. Whether it was purchasing my 2009 Cadillac xxx or my 2013 Cadillac XTS4, going to Paul Conte Cadillac Sales and Service has always been like being "part of the family." So, thank you John Cusumano, Shai Nadav, and Christine R. and all the Conte service workers who have ever worked on my cars. You have given me years and years of happy, care-free driving....and thank you Eddy for making sure my Cadillac was clean and shiny, every time I drove it off that Paul Conte lot. More

by RS5236 Verified Customer Verified Customer

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