Gary Haywood

Gary was welcoming, courteous and professional. Service was great and the whole staff was friendly Service was great and the whole staff was friendly More

by nikolaki75 Verified Customer Verified Customer

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From the salesman who couldn’t bother to deliver us our 2026 Vistiq after being paid to service department that takes weeks to get an appointment for defective equipment and loaner car My ac. took three 2026 Vistiq after being paid to service department that takes weeks to get an appointment for defective equipment and loaner car My ac. took three visits to get repaired. Defective front strut needed replacement. Third row seat inoperative, no idea when will be repaired. Front axle made noise, replaced, still making noise. Many other problems. Every appointment and repair take weeks. Their time frame for appointments and loaner cars is one month. There excuse, limited techs who know how to repair , not my problem. Worst dealership experience ever. Stay away. More

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GARY is a good guy and he tries to help you in every way he can he can More

by JAN3NOO3 Verified Customer Verified Customer

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Well there's a chip in the armor at paul conte cadillac and it's the service department with gary haywood the service advisor. he was not helpful but dismissive not able to advice upon alternate solutions and it's the service department with gary haywood the service advisor. he was not helpful but dismissive not able to advice upon alternate solutions to my concerns. I made an appointment for saturday from the website and in detail noted down all my car concerns, An hour after i dropped off my car I was called to pick it up my vehicle because they don't do that kind of service on the weekends. nothing on the website stated this condition, the vehicle wasn't even diagnosed. I could've left the car till monday but no guarantee it would even be looked at. I suggested to gary if there's was a possible loaner if i did leave my vehicle gary again being dismissive person stated we have no loaner till the end of the month and i told gary that i know i just purchased one of your loaners a week ago thats why am here. I reached out to Shai Nadav because he sent me an email letting me know any service issue please don't hesitate to reach out to him which I did but as of today he never replied to my email. before my interaction with gary i did notice he was dismissive to another customer in the service department. usually i have great service at paul conte cadillac but this was not one of those times. adjustments needs to be made. sometimes people are not placed in the right positions and that's ok but we are all humans clarification and simple understanding of people's time should be taking in consideration. car issues, brake making noise, possible wheel alignment needed, noise when car is in motion. I am not a person who needs quick service or to be cater to only a person. 10/3/2026 at 10:30 AM More

by goodfellas0053 Verified Customer Verified Customer

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My usual experience at the Paul conte service center is usually fine, the coffee and bagels is nice and the seating is very comfortable. The team communicates well, they do their best to keep me updated on usually fine, the coffee and bagels is nice and the seating is very comfortable. The team communicates well, they do their best to keep me updated on the status of repairs. At 72,000 miles I started getting a flashing “check all wheel drive system” notification followed by a loss of power. I called the service center and was warned the next available appointment was about a month out but a loaner was about 5 weeks out. I made the appointment, taking the earliest available spot. Again they warned me they were backed up and I did not take the initiative to get another dealership to take a look at the car. It took about four days for them to look at the car, another couple of days to diagnose the problem (there were video updates sent and that was really nice) then a few more days to fix. I picked up the car, paid the balance, and drove off. A few days later I noticed something kind of trapped under the hood close to the windshield. I open the hood and there’s a plastic cover to something out of place and a mechanic’s tool just sitting there. It was a lazy mistake and hopefully not a big deal, but it was the moment where I realized I just didn’t feel like a valued customer of a luxury brand. And to be fair, they do have customers that have been around for years, that they know on a first name basis, that they treat like royalty. I just didn’t work hard enough to get there. More

by BCKWRDS Verified Customer Verified Customer

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Excellent Customer Service always! ! Every time I take my car for maintenance, the Customer Service is “ Excellent “. ! Every time I take my car for maintenance, the Customer Service is “ Excellent “. More

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Every time I go the Paul Conte dealership, I have a great and fair relationship with the people there. They are on the Money.👍🏿👍🏿😎 and fair relationship with the people there. They are on the Money.👍🏿👍🏿😎 More

by PAROLE772 Verified Customer Verified Customer

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John is excellent, he has been my advisor for many years and trust him completely. The whole service staff is great. and trust him completely. The whole service staff is great. More

by chevydan Verified Customer Verified Customer

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I was very impressed with your service department and your kindness in helping me get my window replaced even though I’m an out of state Cadillac owner. I truly appreciate your quick turnaround and profe your kindness in helping me get my window replaced even though I’m an out of state Cadillac owner. I truly appreciate your quick turnaround and professionalism. More

by BOBARU Verified Customer Verified Customer

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An appointment is just that. Taken on time the car is serviced competently and you are consulted about the impending cost. No surprises. Taken on time the car is serviced competently and you are consulted about the impending cost. No surprises. More

by ALbaneseunicorn69 Verified Customer Verified Customer

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