Nayeli Escamilla

My usual experience at the Paul conte service center is usually fine, the coffee and bagels is nice and the seating is very comfortable. The team communicates well, they do their best to keep me updated on usually fine, the coffee and bagels is nice and the seating is very comfortable. The team communicates well, they do their best to keep me updated on the status of repairs. At 72,000 miles I started getting a flashing “check all wheel drive system” notification followed by a loss of power. I called the service center and was warned the next available appointment was about a month out but a loaner was about 5 weeks out. I made the appointment, taking the earliest available spot. Again they warned me they were backed up and I did not take the initiative to get another dealership to take a look at the car. It took about four days for them to look at the car, another couple of days to diagnose the problem (there were video updates sent and that was really nice) then a few more days to fix. I picked up the car, paid the balance, and drove off. A few days later I noticed something kind of trapped under the hood close to the windshield. I open the hood and there’s a plastic cover to something out of place and a mechanic’s tool just sitting there. It was a lazy mistake and hopefully not a big deal, but it was the moment where I realized I just didn’t feel like a valued customer of a luxury brand. And to be fair, they do have customers that have been around for years, that they know on a first name basis, that they treat like royalty. I just didn’t work hard enough to get there. More

by BCKWRDS Verified Customer Verified Customer

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I brought my XT5 in for it's annual NYS inspection and tire rotation. Although I unwittingly made the appointment for a Monday morning, which turned out to be extremely busy, John was able to get me in an tire rotation. Although I unwittingly made the appointment for a Monday morning, which turned out to be extremely busy, John was able to get me in and out in about an hour's time. I find John to be unwaveringly supportive and extremely professional. I have done business now with Paul Conte since 2023, when I bought the car (new). They are a busy, busy dealership but John always manages to take care of my needs without hesitation and with an upbeat attitude. I am grateful to be able to work with him. More

by LCLRRT Verified Customer Verified Customer

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Every time I go the Paul Conte dealership, I have a great and fair relationship with the people there. They are on the Money.👍🏿👍🏿😎 and fair relationship with the people there. They are on the Money.👍🏿👍🏿😎 More

by PAROLE772 Verified Customer Verified Customer

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John is excellent, he has been my advisor for many years and trust him completely. The whole service staff is great. and trust him completely. The whole service staff is great. More

by chevydan Verified Customer Verified Customer

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An appointment is just that. Taken on time the car is serviced competently and you are consulted about the impending cost. No surprises. Taken on time the car is serviced competently and you are consulted about the impending cost. No surprises. More

by ALbaneseunicorn69 Verified Customer Verified Customer

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Dealership staff are all very courteous and prioritize customer needs. Scheduling service is never a hassle. customer needs. Scheduling service is never a hassle. More

by Maryannbarrucco Verified Customer Verified Customer

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Paul Conte Cadillac is the best dealership around. Sales and service are excellent. My service advisor Danny is always a pleasure to work with. John is also a pleasure to work with as a service adviso Sales and service are excellent. My service advisor Danny is always a pleasure to work with. John is also a pleasure to work with as a service advisor. More

by JAZZYG56 Verified Customer Verified Customer

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I had an excellent car-buying experience at this dealership. The entire staff was professional, genuinely interested in helping me find the right car for my needs and budget. I didn't feel pressured dealership. The entire staff was professional, genuinely interested in helping me find the right car for my needs and budget. I didn't feel pressured in any way. I truly appreciate the excellent customer service they offer. I would highly recommend this dealership to anyone looking for a new or pre-owned car. More

by Mlandaissamedy Verified Customer Verified Customer

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Love the staff there so nice and helpful . Service is always great car nice and clean . Great job! Service is always great car nice and clean . Great job! More

by marysolfl71 Verified Customer Verified Customer

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My service representative was very knowledgeable and amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet becaus amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet because they are trying to always upsell. I don’t get that at Paul Conte. They have my trust More

by pk228j Verified Customer Verified Customer

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