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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,472 Reviews

1,472 Reviews of Pat Lobb Toyota of McKinney - Service Center

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October 27, 2021

I arrived at the dealership about 15 mins earlier than scheduled. They knew immediately confirmed my reservation and asked if there were any other issues. My service technician was very supportive. The More

by DennisK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Oct 27, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Dennis, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

October 26, 2021

I love Pat Lobb Service Dept ! The service lane is always friendly and helpful . I ask for Easy Newsome by name ! We have 3 Toyota’s in the family ! Oil changes are quick and hassle free ! More

by Cloudancer
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Oct 27, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review! We are so glad that Easy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Pat Lobb Toyota of McKinney. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

October 22, 2021

My service advisor as very helpful in explaining what they needed to do to determine what, if anything, was wrong. More

by Steve p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Steve! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Pat Lobb Toyota of McKinney. Arik Florczak Service Director

October 20, 2021

Joel was an amazing service advisor helping me with my first generation Tacoma finding the right parts and the appropriate maintenance when it was needed. He has a kind heart and a friendly demeanor that More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you, Ricky. Quality customer service is always our number one priority, and we're happy to hear that Joel met your expectations. Thank you again for choosing Pat Lobb Toyota of McKinney, we look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

October 17, 2021

This was my first visit to Pat Lobb. I received very good service. Employees were curteous and helpful in addressing my concerns More

by janetpmyers06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Oct 18, 2021 -

Pat Lobb Toyota of McKinney responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Janet, and look forward to your next visit. Arik Florczak Service Director

October 17, 2021

Very nice people and they help very good and Explain you everything I like it More

by Oraliasaucedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ruvalcaba
Oct 18, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Arik Florczak Service Director

October 16, 2021

My interaction with David was great. I advised him of the issue I had with one of the service guys and he took care of the issue. I was hesitant to talk to him due to the reviews I read prior to calling. To More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jurs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

October 06, 2021

thank you for the good service and kindness, thank you, i recommend service to other people because experience is unique More

by abi_eli2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

October 06, 2021

Excellent service advisor (Joel Casper) who takes the time to do go through the work needed to be done. Joel is also very communicative in keeping his customer informed of progress. More

by TCao
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Pat Lobb Toyota of McKinney responded

It's great to hear that Joel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

October 02, 2021

Great customer service. No fuss, honest evaluation at a fair price. I will only go here for major services More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

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