Pat Lobb Toyota of McKinney

This was to be my 4th vehicle purchase at this dealer, and will never come back. Was interested in a certain special, and was told that I would be able to get it before I drove 7 hours. When I arrived at and will never come back. Was interested in a certain special, and was told that I would be able to get it before I drove 7 hours. When I arrived at the dealership at my scheduled appointment time, the sales representative that I work with was with another customer, but had my stuff ready to go. When the price was presented to me after about an hour of waiting, it was not what we discussed. I was referred to Chris, the sales manager, who basically told me that he was sorry but nothing he could do, despite loyalty and promises. Chris promised to make it right and contacted the GM, but came back with nothing better than taking off the price the "free" iPad that was actually rolled into the price of the car. I was told that no one could beat the price they were offering, but ended up driving home the same car with more features for a much better price. BUYER BEWARE!!! This dealer will no longer see any service business from us, nor will I purchase the accessories for my vehicles from them as planned prior to this experience. Such a shame... Update (8/4/13): I did receive a call from the dealer in response to this review asking me to return to them and give them another chance in the future. At least they tried to make right after the fact, but still doesn't give me back my wasted time. More

This is our 3rd Toyota purchase from George - no pressure, no hassle, no nonsense and always excellent follow-up service. George always tracks the after sale service we receive and ensures everythi pressure, no hassle, no nonsense and always excellent follow-up service. George always tracks the after sale service we receive and ensures everything is to our satisfaction. We have not considered any other brand or dealership because when we call George, he makes time on our schedule and doesn't waste our time when we get there. More

My wife and I located this dealership online through USAA, found the Lexus we were looking for, called the dealership and were greeted by George Mogollon. He was extremely friendly and immediately email USAA, found the Lexus we were looking for, called the dealership and were greeted by George Mogollon. He was extremely friendly and immediately emailed us all the information and pictures requested. We were so impressed we drove the next day from Abilene (3 hours away) with all intentions to visit 2 other dealerships. We decided to stop at Pat Lobb Toyota first since they were located the furthest away. When we arrived the Lexus was ready for our test drive. We were so impressed with George's customer service that we immediately decided the other two dealerships were out of the picture. Our USAA representative was just as wonderful in his customer service. When it was our turn to visit with him, All the paperwork was printed and ready to go, all we had to do is sign, he was extremely professional! Between our test drive,meeting with the finance department and having the Lexus detailed we were in and out in under 3 hours. That has got to be the quickest most seamless transaction we've ever done at a dealership. Wonderful job Pat Lobb, We would totally make the 3 hour drive to McKinny again for our next purchase!!! More

My son and I were so pleased with the price, cleanliness, friendly atmosphere and sensational customer service that we received from Victor! I have not stopped telling my family and friends how amazing your friendly atmosphere and sensational customer service that we received from Victor! I have not stopped telling my family and friends how amazing your dealership is! Thank you for making us feel at home! More

Amanda was a great sales person. Her knowledge of the RAV4 was excellent and she was very patient answering all of the questions my wife and I had as well as the many trips we made back to the dealership RAV4 was excellent and she was very patient answering all of the questions my wife and I had as well as the many trips we made back to the dealership while we were deciding which vehicle to buy. Once we decided to buy the RAV4 she worked hard to get us the deal that we wanted. Amanda gets 5 stars from us and I would look for her again when it comes time to buy our next vehicle. More

George was great! He was friendly and helpful. He made the experience easy and painless. Didn't give us the typical sales pressure. We could tell he truly cares about his customers! the experience easy and painless. Didn't give us the typical sales pressure. We could tell he truly cares about his customers! More

This the 2nd new car I have purchased from George Mogollon (972-741-1284). George's customer service and attention to detail is second to none. He makes it very easy to purchase a new car. Once I Mogollon (972-741-1284). George's customer service and attention to detail is second to none. He makes it very easy to purchase a new car. Once I selected the car, I was in and out in less than an hour. George is very knowledgeable and offered suggestions to help me select the right car. George earned my trust and I will definitely call him the next time I buy a new car! More

This was the best car buying experience I have ever had. George was friendly, attentive, and informative. He was patient in demonstrating the awesome features of my new Camry. If you have need or desire t George was friendly, attentive, and informative. He was patient in demonstrating the awesome features of my new Camry. If you have need or desire to purchase a new Toyota George Mogollon is definitely the person to go to and Pat Lobb is an excellent dealership! Thank you George! More

We were very pleased with our experience. Mel answered all our questions and made us feel at ease. We feel we were treated fairly and honestly. The experience was quick and painless! It was amazing. T all our questions and made us feel at ease. We feel we were treated fairly and honestly. The experience was quick and painless! It was amazing. The financing staff was fantastic to work with and she explained all options and was quick and efficient. More

I was very happy with the service, communication and general experience I had with George Mogollon at Pat Lobb Toyota, He took me all the way through the buying process, even when I needed a very specif general experience I had with George Mogollon at Pat Lobb Toyota, He took me all the way through the buying process, even when I needed a very specific vehicle. He was able to find one and fulfill every requirement I had. I could not recommend him any higher! Call George Mogollon at 972-741-1284, and I'm sure he will treat you the same! More