Pat Lobb Toyota of McKinney

Excellent honest sales experiance Amanda is one of the best sales person I have come across. She was quick to help and followed up even after the sales. She was quick to help though we Amanda is one of the best sales person I have come across. She was quick to help and followed up even after the sales. She was quick to help though we walked in very late at night. I would recommend her and the dealership!! More

Worst Manager - He disgraces Patt Lobb I requested information online on a vehicle I was interested in then I received a call from an internet sales rep who took all of my information, what I requested information online on a vehicle I was interested in then I received a call from an internet sales rep who took all of my information, what I was looking for, my budget, my trade info ect. I was then referred to Shaun Anderson because he was going to review all the info I sent over on my trade in and call me back with a estimate. He NEVER called back. I then called Pat Lobb and was given to another sales rep who asked for all the same info I had already provided. I again, gave all then info which both times I told them that I had just purchased one vehicle less than a year ago from Buck and wanted to work with him. Finally the director James Brown got involved after about 10 phone calls and a lot of wasted time and made sure Buck was working with me as I requested the very first call. I ended up purchasing a vehicle from Buck and everything seemed to be working out until right before I signed the paperwork I noticed a dent in the roof. Buck asked Shaun to look it over and fix it. Shaun agreed to do so and he would call to schedule a time for me to bring the vehicle up there. Shaun never called! After 3 emails and 4 phone calls (which several he stated he would call back and NEVER did) I finally had arranged a time to take my vehicle to Pat Lobb. I was told by Shaun a vehicle of equal or more value would be waiting on me and that he would make sure mats were installed as well as my tags and it would take two days. I go to Pat Lobb to drop my SUV off and guess what..... No vehicle was arranged for me to take, no one knew I was coming or what service I needed and Shaun had already left for the day! After a lot of wasted time and re-explaining over and over what I needed, who I talked to, ect I was given a old POS vehicle to drive that sounded like the engine was going to explode. I was again told it would take 2 days and I would get a call when it was ready. Day 2 came around and no call from Shaun so I call him. He gives me every excuse he can think of as to why things weren't done. He is a manager and I expected he would just own up to the fact that he dropped the ball rather than make excuses but no. He then tells me he is just waiting for it to be detailed then he will get the keys and call me. Did he call? Of course NOT! Day 4 comes around and I call the service department to see if my vehicle is ready and I am told "yes, it's been ready". So again Shaun didn't call me. I ask her to confirm if everything is completed before I drive all the way up there and she can only confirm one of the three things being completed and tells me I need to speak with Shaun to confirm. I refused then ask to speak with a manager and I'm told Shaun is a manager so I say never mind. I called James Brown and had to leave a message then I called Buck to see if he would take the time to straighten this all out. He promises to do so. I'm not on my way to Pat Lobb to get my vehicle however based on everything that's happened I guarantee when I get there that there will be problems. I almost want to just tell them to keep it and refund my money. It's sad when you spend over $30K on a vehicle and are treated so poorly. More

Experience was great ! From the time I started searching for my truck on line to the time I drove my Tundra TSS off the lot and after my shopping experience was GREAT ! Aman From the time I started searching for my truck on line to the time I drove my Tundra TSS off the lot and after my shopping experience was GREAT ! Amanda Abshire was right on with any questions I had . More

George was a delight to work with. This was the first experience buying a car where I actually left happy! Thank you George for your patience and knowledge that you shared with us. experience buying a car where I actually left happy! Thank you George for your patience and knowledge that you shared with us. More

Amanda provided the best car buying experience I have had. She goes above and beyond to make sure you get the car you need/want and also is very helpful after your purchase. My car had some minor problem had. She goes above and beyond to make sure you get the car you need/want and also is very helpful after your purchase. My car had some minor problems after the purchase and even though it is not her job or responsibility to deal with these issues, she was more than willing to make sure my concerns were addressed and that she was available to hear my concerns. Most sales reps I have dealt with in the past forget everything about you after the sale. Not so with Amanda. I would highly recommend her if you are looking for a Toyota and I will definitely speak with her again for my future Toyota purchases. Overall, my expectations of buying a car were far exceeded at Pat Lobb Toyota and Amanda Abshire is a big reason for that. Clint More