Pat Lobb Toyota of McKinney

This is my second experience is purchasing a vehicle with George Mogollon. He is very straight forward and honest. I would highly recommend anyone looking for a vehicle to call him. 972-741-1284 George Mogollon. He is very straight forward and honest. I would highly recommend anyone looking for a vehicle to call him. 972-741-1284 More

I leased my first car from this dealership. George was a great guy and gave me all the details. He was an honest guy that gave me no lies, just the facts. I would recommend contacting George if you are inte great guy and gave me all the details. He was an honest guy that gave me no lies, just the facts. I would recommend contacting George if you are interested in getting a car from Toyota. His number is 972-741-1284. More

I had a very bad series of experiences with Toyota of Richardson - and on the advice of co-workers, I tried Toyota of McKinney today. The difference between the two dealerships was night and day. My sal Richardson - and on the advice of co-workers, I tried Toyota of McKinney today. The difference between the two dealerships was night and day. My salesperson, a wonderful guy named George Mogollon, listened to me, educated me, never pressured me or misrepresented the offer. It was far and away the greatest car buying experience ever. This is my 8th Toyota - and I couldn't be more pleased with the dealership, the savings, the customer service and the dignity and respect I was met with today. My last car buying experience was so completely demoralizing, I had no idea car buying could be so much fun. I HIGHLY recommend Toyota of McKinney! And if you're lucky enough to get George as your sales rep, you'll never go anywhere else. The finance department was, again, the best I've ever dealt with. I never felt for one second that they were trying to put one over on me. Chris was a pleasure to work with too. Love, love, love Toyota of McKinney!!! You will too :D More

Great experience. Very easy to deal with. Made the buying experience very pleasant. Will use this dealership again to purchase our next car. Very knowledgeable, and super friendly. Thank you buying experience very pleasant. Will use this dealership again to purchase our next car. Very knowledgeable, and super friendly. Thank you for a great experience! More

Amanda was a pleasure to work with. She was very patient and professional .She allowed us to sleep on our decision overnight without any pressure. Would buy here again. and professional .She allowed us to sleep on our decision overnight without any pressure. Would buy here again. More

I received a flyer saying they would pay 110% of kbb. I went in and it took 4 hours alone just to get my truck appraised. The salesman and the sales manager tried playing number games with me. They tried t went in and it took 4 hours alone just to get my truck appraised. The salesman and the sales manager tried playing number games with me. They tried to run my credit before my vehicle was ever appraised. ( 2 years ago I bought 2 brand new Toyota vehicles both financed through Toyota financial. Finally received appraisal and it was less than kbb worst shape rating. When I told them I was unhappy with the appraisal they started with "what would you like to get for your trade in". Absolutely ridiculous!!!!!!!!! Playing number games trying to cheat someone out of $. They offered $34,000 for my 2012 f250 lariat diesel. Had it appraised by 2 other dealerships today I was offered $39,000 by one and $38,500 by the other. PAT LOBB and employees are a bunch of CROOKS Flyer also said iq would receive a best buy gift card which I didn't. Sales man said he'd call today as I was there till after 9 last night and he didn't. Now that's honesty and integrity at its finest More

4 years ago I went to Patt Lobb in mckinney and I bought a used Toyota tundra with only 24300 miles on it. it was a fair price but like a sucker I succumbed to the "you need to buy the " 6 Year " 100 k mile a used Toyota tundra with only 24300 miles on it. it was a fair price but like a sucker I succumbed to the "you need to buy the " 6 Year " 100 k mile warranty. I was told it would cover prematurely worn tires, chipped glass, ... shortly thereafter I went in because 2 of the tires were worn out at 31k miles. I was told this wasn't covered because the previous owner had not had the tires rotated by a Toyota dealer every 5k miles. aggravated but stuff happens. yesterday I took my truck in at 99457 miles. about 500 before the 6 year 100k warranty was to expire, I was willing to pay them to look for anything that should be covered by the warranty and I was told my 6 year warranty had expired in 12 of 2012. the 6 year warranty didn't start when I bought it but when the vehicle first went into service. had I been told my 6 year warranty was actually a 3 year warranty I would never have spent over 1600 dollars on the xxxx thing. the credit managers comment? "im sorry that wasn't explained to you, I wasn't here at the time." Though I understood the warranty was till 100 k, I did not realize that if I bought a 3 year old truck and I bought a 6 year warranty its only good for three years. That’s a huge item people need to know. More

I will summarize by saying: If you are looking for a place that provides excellent customer service, honest business practices and efficient/considerate customer care…go elsewhere. I was misled by t place that provides excellent customer service, honest business practices and efficient/considerate customer care…go elsewhere. I was misled by the fantastic reviews that I found online for this dealership. They fall into every stereotype customers have about the car business. After spending HOURS with them and finally agreeing to purchase a car, the manager stated the car he was trying to sell to us had been sold. This after sitting with them for an extended period of time and having my credit checked. By the time we were told about their error, it was too late to go to another location. They did not honor that we had seen and test drove the car first. We suspected the other customer was willing to pay more. However, the manager did say he noticed that someone checked out the keys of the vehicle we test drove (during our negotiations) but he took “a chance” thinking that the person test driving the car would not want to purchase the car. In addition, we were told they did not have comparable cars on the lot. High volume dealership yet no other cars are available? They also did not make an effort to compensate for the situation. Also, WE had to request to speak to the manager we were working with the last couple of hours since he sent his employee to take the blame. He was friendly when we were going to purchase the car but when a problem arose he disappeared. We left upset and frustrated. The next business day we were contacted by the salesman to let us know that they had another car on the lot that possibly matched our needs. I was frustrated to hear this news since I had mentioned several times to them that we needed to buy a car that Saturday due to our schedule and needs. Therefore, we explained that we would not return to their dealership unless we were compensated for the time lost and their poor business practices. The salesman said he would look into what they could do but his mgmt. denied our request (which we expected). However, the reason for the continued annoyance stemmed from him sending a TEXT to share this information. We did not initiate a text dialogue so I am not quite sure when it became appropriate practice for business deals and negotiations. We are not buddies. I called the customer service line to inform them of my frustrations. The person over the phone seemed appalled but we never received a call back. Car dealerships do not have the best reputation when it comes to business practices so do not be misled that this place is any different. I promise you, it isn’t. Just expect the usual shady behaviors. Watch your pocket and make sure they have the keys in hand before they run your credit. We will definitely be shopping elsewhere. 08/30/13 - We contacted the general manager after he sent us a message due to our review. He seemed highly interested in us changing our review. I understand his stated commitment to customer service, unfortunately he seemed more invested in us changing our stars rather than actually resolving the issue. Since we have already spent enough time on this and we are obviously frustrated/disappointed, we stated that we would not provide him with more information to help improve his business unless we received something that actually benefited us. We have already explained our concerns to the salesperson, manager and customer service representative. The general manager is the 4th person! It should not take this long to have an issue resolved. The general manager offered the EXACT same price we were offered on Saturday. Not one dollar more, not one dollar less. He also implied that "some people" write reviews just to get a good deal on a car. Obviously, we were willing to purchase a car from his lot at that price on Saturday since I signed a paper to have my credit checked. However, like I already stated to them, I do not have time to go car shopping during the week which is the sole reason we have yet to purchase a car. Due to their mistake, we now have to rearrange our schedule to find time to go car shopping. The car need was imminent; however, to expect us to shop at their dealership with no incentive makes absolutely no sense. Why should we? They have plenty of competitors in the DFW area. We are already in communication with another dealer, one that we foolishly passed up on on Saturday. They seem very happy to take our business. Please see satisfiedcustomer555 review for Eckert Hyundai in Denton, TX. I highly recommend Bob Delmark! After this phone conversation, I stand by my review. For all readers, please know that I did not purchase a car from this dealership, I did not get “a better” deal like general manager referenced and I did take my business elsewhere. I truly hope they modify their process so that all future customers have a much better experience. My reason for posting reviews are so that consumers are aware of what type of business they are encountering, good and bad. May this dealership’s honest efforts earn them better reviews. More

We had an AWESOME experience with this Toyota dealership ! Amanda was fabuolous. She was very professional. friendly and helpful . Our daughter is thrilled with her pre owned RAV 4. We appreciate Amanda ma ! Amanda was fabuolous. She was very professional. friendly and helpful . Our daughter is thrilled with her pre owned RAV 4. We appreciate Amanda making our experience TOP NOTCH!!! More

Amanda Abshire went out of her way to find us the exact toyota truck that we were wanting. I would recomend this dealership to anyone. toyota truck that we were wanting. I would recomend this dealership to anyone. More