Pat Lobb Toyota of McKinney

Awesome Experience I purchased a 2017 Camry SE. Sid was our sales Consultant. The customer service experience was outstanding. I went in to the dealership wanting a newe I purchased a 2017 Camry SE. Sid was our sales Consultant. The customer service experience was outstanding. I went in to the dealership wanting a newer car than what I had with less miles and I ended up with a way better car than I had expected. Sid went out of his way to make sure I was happy. I left there feeling special and not just another customer. Toyota of McKinney is our dealership for life. I will recommend this to my family and friends. Good job Sid and Matt. More

Fabulous experience Dealerhip is efficient and customer focused. You never get the feeling of being pushed, slimy sales tactics, or you are just another sale. I have run Dealerhip is efficient and customer focused. You never get the feeling of being pushed, slimy sales tactics, or you are just another sale. I have run away from two other local Toyata dealerships. This one is A+. Most important item to mention is the excellent sales representative, George Mongollon. He knows what he's doing and his professionalism is outstanding. I have to give him major kudos for his respectful nature. That curtosy is not as common as it use to be and my whole family really took note of that. More

Great Service Department with Honorable Ethics I am a transplant from North Carolina to McKinney, Tx (Wife and I of 46 years retired to be with Children/Grandchildren). I bought both of our Toyota I am a transplant from North Carolina to McKinney, Tx (Wife and I of 46 years retired to be with Children/Grandchildren). I bought both of our Toyota vehicles NEW - 2000 King Cab 4x4 Tundra and 2001 XLS Avalon. I have always serviced with a Toyota Dealership and very strict in overseeing what is done each time. I always interviewed the Service manager and Senior Master Tech at each dealership - always making sure they were the only ones handling/overseeing my vehicles. My vehicles today are like Brand NEW out the show room. I expect quality when any work is performed on my vehicles. I would trust traveling anywhere in the USA with both vehicles. After arriving in McKinney, Tx 10-16-2013 I Interviewed with Doug Ranzer, Assistant Service Manager and Jeff Colefield, Senior Master Tech at Pat Lobb Toyota after reading reviews of the dealership. These two have always kept my vehicles in the best running condition - both earning my total trust that they will do what is best for me and my vehicles. On my most recent initiated visit in July 2016 with my 2001 XLS Avalon after hearing an unusual noise from the dash, I discovered I needed a New Servo Booster for my A/C. The part had to be ordered from Houston, Tx distribution center. The part came in wrong 5 times; It showed the correct Part Number on the outside of the plastic packaging but actually had a different part inside of it. This was discovered each time my by mechanic, Jeff who advised Doug Ranzer accordingly, who then contacted me. Also Doug had Toby Clark, the Service Department Director get involved with trying to correct this issue with Houston's management. After it continued to occur Toby Clark investigated who was sending the wrong packaged part to Houston, Tx. After his investigation he was able to get the correct part sent directly to Pat Lobb Toyota. My mechanic, Jeff, confirmed they finally they had the right part and repaired my Avalon. I paid nothing ($0) for Parts or Labor due to my inconvenience in this ordeal, which was initiated by Toby Clark, the Service Department Director at Pat Lobb. This speaks volumes about Patt Lobb's HIGH ETHICs and the CARING of their customers. Pat Lobb dealership is by far the best car DEALERSHIP (Domestic or Foreign) I have ever been involved with including my good Toyota Dealership back in North Carolina. I am totally pleased with Pat Lobb dealership and in particular; Doug Ranzer, Assistant Service MGR, Jeff Colefield, Senior Master Tech, and Toby Clark, Service Department Director. This is saying a lot from a Retired Law Enforcement Detective from a major city in North Carolina who is use to scrutinizing everything. More

Lack of customer service / common decency. My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires a My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires and let me know what would be needed at the next service. However, what he failed to mention was that the Toyota Care program I was enrolled in would expire prior to that service being due and even if it did not, I was out of oil changes for that program. I only know this now because I made an appointment for an oil change and specifically mentioned in the comments that I did not have the budget to spend on anything not covered by the Toyota Care program. I took my vehicle in, waited in line 20 minutes past my scheduled appointment, and was then informed the oil change would not be covered. This information could have been relayed to me at any point after I made the appointment including when they called to confirm I would be there. It would have saved me time and hassle. Instead, I was left standing in the service center with an impatient advisor who wanted me to decide immediately if I was going to pay or leave. When I paused to think it over, he said he 'had other customers waiting and needed to go deal with them' and left. I don't think it would have been unreasonable for him to offer me a slight discount on the service, an apology for no one letting me know the program had expired, a moment of his time to talk through my options, or even the simple human decency of treating me like I was anything other than an inconvenience to him. When he came back, with another customer, I told him I was taking my vehicle elsewhere. He barely bothered to look up and definitely did not concern himself with apologizing for my wasted time. More

Great Salesman.. We worked with Dave (David Stum) and he was very polite, courteous and friendly. He helped us with the entire process, even though we couldn't buy a c We worked with Dave (David Stum) and he was very polite, courteous and friendly. He helped us with the entire process, even though we couldn't buy a car in our first two visits. The third time was a charm, and all went well. The finance manager (Derek) was also pretty good - he did not try to up sell something that we didn't want, which I appreciated. I will definitely visit this dealership again, if I think of getting another Toyota in the future (which I might) More

Awesome Dealership!!!!! Homero made this an experience that I'll never forget, This was the most fastest and courteous encounter!!!! Thanks Homero Corono, and Pat Lobb Toyota Homero made this an experience that I'll never forget, This was the most fastest and courteous encounter!!!! Thanks Homero Corono, and Pat Lobb Toyota McKinney!!!! I look forward to being a life long customer!!!? More

Great place to purchase a vehicle! We've always been GMC people, but decided to give Toyota a look... and are so glad we did! We not only love our newly purchased Highlander, but were We've always been GMC people, but decided to give Toyota a look... and are so glad we did! We not only love our newly purchased Highlander, but were given great service by our salesman, Homero Corona. There was no pressure to buy. Buying a vehicle at this dealership was a good experience! More

Satisfied Customers We had seen this car on the internet that my daughter liked. We drove to Toyota of McKinney to check it out. Met with Chad Stanley who took the time t We had seen this car on the internet that my daughter liked. We drove to Toyota of McKinney to check it out. Met with Chad Stanley who took the time to show us everything about the car we went for. We test drove the car and started talking about the purchase. He was very courteous, professional, and made us feel relaxed through the entire process. I would recommend this dealership and Chad to everyone based on my experience. More

Great Service times 4 - The Best Dealership in Texas!! I have a great experience every time I visit Pat Lobb Toyota. I have had the opportunity to purchase my 4th vehicle with them this past weekend. Ju I have a great experience every time I visit Pat Lobb Toyota. I have had the opportunity to purchase my 4th vehicle with them this past weekend. Justin Venteicher was my salesman the first 3 times and although he has moved to the Marketing Dept he still made time to assist in my 4th purchase. Justin is the "BEST!!!" He always put me first as a customer and that is why I keep coming back. For my 4th vehicle, he introduced me to Mel Williams. Mel was just great in assisting with my purchase. Both men took their time with me and never tried to rush me. Once Justin departed Mel took over and treated me as top priority. Pat Lobb should be so proud to have them. I must not forget the Service Manager, John. He is an asset to the company as well. They all make a great team. More

That's why I come back!!!! Sid is an AMAZING salesman and I will continue to come see him regarding my future car needs. He not only is able to find the best deal possible for y Sid is an AMAZING salesman and I will continue to come see him regarding my future car needs. He not only is able to find the best deal possible for you, his none pushy tactics make the experience very easy and free of pressure. He gets straight to the point and does not waste your time but also makes sure ot answer all your questions or concerns. He continous to check on your satisfication even after the deal is complete which shows he really does care. I have used Sid twice and when it is time for me to purchase another vehicle, he is the first person I will go see! More