Pat Lobb Toyota of McKinney

Another very satisified customer of Toyota of McKinney Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. He is always care about customer, and very honest and trustworthy. Each time, his service is exceeding my expectation. More

Serious lack of service knowledge I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My ca I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My car battery died and I made an appointment to have it replaced at Pat Lobb Toyota. The battery died again in the service line and the employees made me feel like I was a huge inconvenience. I had an appointment for the battery replacement and for the front passenger side window which would not stay fully rolled up. My service advisor told me that they could replace the battery in my car that day but would have to leave the car for them to examine the window. As it turned out, due the weekend and holiday, they would have needed me to leave my car for 4-5 days. No one told me that as I scheduled my appointment. Further, they shared that no one could even look at the window that day and that it would cost $150 to have them "diagnose" the problem even though the car is under warranty. I told them that I thought the window was related to the battery as it occurred directly after the battery died and was boosted. They did not listen to me and said they spoke with a manager who agreed with them. I was furious and left. I made an appointment at Toyota of Plano. When I went, the service advisor there knew immediately that the window glitch was a result of the battery and it required a 10-second reboot (via the car radio) to fix. They rebooted the system and all was fixed IN TEN SECONDS. Pat Lobb Toyota has lost my business forever. More

Car purchase This dealership had a used Nissan that I was interested in. Stephen Brawner was our salesman. We were set on a Nissan and Stephen made our visit very This dealership had a used Nissan that I was interested in. Stephen Brawner was our salesman. We were set on a Nissan and Stephen made our visit very painless and quick! We absolutely appreciate his professionalism and all his help! He definitely took the “dreaded” car buying experience out of it for us. We were pleased leaving with our car. Ask for Stephen! More

Excellent Service Manager - Molly "Maria" Stiles Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean. She has the perfect personality for dealing with people. More

Great Service Robin Bunch helped me check out the day I picked up my car and did a great job. She was efficient, knowledgeable and polite. I would gladly come ba Robin Bunch helped me check out the day I picked up my car and did a great job. She was efficient, knowledgeable and polite. I would gladly come back and have my car serviced there again. More

Happy with my 2015 Rav4! Al Vrooman did an excellent job. He was helpful and friendly. I did some research before going in to the dealer. I knew what car I wanted and Al came Al Vrooman did an excellent job. He was helpful and friendly. I did some research before going in to the dealer. I knew what car I wanted and Al came out and help me find it. I was happy with the payment on my RAV4. I would recommend you talk to Al Vrooman when you come to Pat Lobb Toyota. Thanks Al. More

Exemplary As my lease on my current Toyota was coming to a close, of course I began receiving reminder emails. I eventually called George and he was very patien As my lease on my current Toyota was coming to a close, of course I began receiving reminder emails. I eventually called George and he was very patient and helpful in explaining to me my options moving forward. I was not pressured into coming into the dealership ASAP to get another vehicle. In fact, he actually suggested that I should wait another few weeks until Toyotathon started as the deals tend to be more favorable. Before Toyotathon started, I received a called from George informing me of a deal that had just started that would be good for me, however, I was never pressured into signing. After carefully considering all my options, I told George what I wanted to do and he took care of things from there. When I went to the dealership to pick up my car, I was in and out in less than 1.5 hours. The car was pulled up, windows tinted, the paperwork all printed and he explained the features of the car thoroughly. George is very professional and definitely someone you want to be working with for finding your next vehicle! More

Poor Sales Representation I went in to test drive and begin the purchase process of a 2017 Tacoma. Eric Song intercepted my friend and I and we sat down with him. He was cool I went in to test drive and begin the purchase process of a 2017 Tacoma. Eric Song intercepted my friend and I and we sat down with him. He was cool at first, then when it came to making the deal he told us he was hungry for dinner and if I was serious I would just sign for the car. I told him I wanted to come back tomorrow and sleep on it, and he said the car would be gone in the AM as it is popular, and I should put several thousand down to hold it. The guy was a joke. I went to Toyota of Plano the next day about 1pm and walked out at 3pm with a better truck and a better deal. I would not reccomend Pat Lobb to anyone, if they have "dudes" like Eric attempting to make deals on their cars. More

Needed Cash for my Tacoma I had a 2013 Supercharged Tacoma. I needed cash. I sold this to the dealership. I needed cash immediately. Spike, gave my 500 dollars out of his o I had a 2013 Supercharged Tacoma. I needed cash. I sold this to the dealership. I needed cash immediately. Spike, gave my 500 dollars out of his own pocket so I didn't have to wait for owner to sign the check. That is going above and beyond. More

Predatory Sales People Do not under any circumstances purchase a vehicle from Pat Lobb Toyota. Predatory salesman took horrible advantage of my son. It was his first car pur Do not under any circumstances purchase a vehicle from Pat Lobb Toyota. Predatory salesman took horrible advantage of my son. It was his first car purchase, yet they hooked him for a brand new car for $22,000. They had the same model in a 2017 as a used ON THE LOT for $17,000. A 2016 model for $14,000. All on the website. But they fed him a line about saving on the APR. By the time I got there the deal was done. The salesman had the audacity to tell me to my face that they did my son a FAVOR by selling him a NEW car instead of used. Lower APR. 9%? Please. Now he is going to pay $30,000 or so for this car over 5 years. An awful debt for a young person to carry. But they don't care. They got the sale. They were only serving themselves instead of the real needs of the customer. Beware if you do business here. They do NOT care about their customers NEEDS. Only care about making a sale for the highest amount they can. More