Pat Lobb Toyota of McKinney

There is no such thing as "Customer Service" here at Patt Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the eye. He did have his crew fix the situation though. With as many problems that Toyota is having right now and the amount of competition out there I would think they'd be tripping over each other to please the customer. I will drive all the way to Plano or even Rockwall now. This was not just one incident....it was the last several times I took my car there. Good Luck, Lobb.....you're going to need it. More

First I need to be clear, I have not yet purchased my vehicle yet, but will be doing so in the next couple of weeks and it will be from Pat Lobb Toyota. The reason is simple, Mr. Phil Watson. We are vehicle yet, but will be doing so in the next couple of weeks and it will be from Pat Lobb Toyota. The reason is simple, Mr. Phil Watson. We are looking at the Prius and Pat Lobb was the fourth dealer that we had visited after going to Toyota of Dallas, Richardson, and Lewisville. Even though we have done a lot of research and read everything we could find we had several questions and we also wanted to drive the car. We were greeted in a very friendly manner and after saying that we were only looking and would not be purchasing today, Mr. Watson indicated that that was not a problem and invited us inside to review exactly how we wanted our Prius configured. We spent almost 30 minutes going through all our questions and Phil brought up several things that we had not considered. Phil was the first salesman that actually seemed to know the Prius and could answer all our questions. He was also patient as we at one point argued with him about an option and he very politely went and grabbed a Toyota reference book and showed us the answer and then pulled up a Prius and showed us how it worked. Based on what we discussed we were able to determine exactly what we wanted in our Prius and Phil found one in stock and we went for a test drive. Very enjoyable drive as Phil told us he was going to be quiet and let us pay attention to the car. He did and only spoke when we asked a question. Got back to the dealer and Phil just asked when we would like him to follow up and if we would mind meeting one of the managers. Great experience and if you are planning on going to Pat Lobb I would recommend that you ask for Phil Watson. We will definately be buying from this dealer and this salesman!!!!!!!! More

Knowing my interests, a Pat Lobb Toyota sales rep called me to see a car that night. It seemed great (in the dark) though the price was higher than I could afford. The price came down slightly and we agre me to see a car that night. It seemed great (in the dark) though the price was higher than I could afford. The price came down slightly and we agreed on a price pending a clean "quality inspection" the next morning. While this 2008 Civic was in the cleaning bay the sales rep told me that the car had passed a thorough inspection. At that point the dealership attempted to add a new $595 fee for servicing the car. This fee had not been agreed to and violated our hand shake. After some effort they removed the fee. Unfortunately I signed the papers and picked the car up at twilight. I did not drive the car the next day, but the following day I discovered that the car had been in an accident. The paint and body work were substandard. In the trunk the sheet metal seems to be hand cut and remains sharp. There was rust in the spare tire well. The paint is forming boils in places. The rep showed no interest in righting the situation. I never got an apology, an "I'm sorry," or any sense that arguing would be productive. There is no way that the dealership's appraiser missed this obvious accident. Anything close to a "quality inspection" would have uncovered this workmanship. A sales rep that has been in the business for going on 20 years surely can do better at providing an honest assessment. Perhaps the parts department is worth its salt, but the rest of the folks at Pat Lobb Toyota need training. More

Talked to Spike on the phone & asked him about the ad on their website. He said come by & he'd give me the best deal. So I came & waited for him for a while. Told him that I was looking for 2009 Camry LE their website. He said come by & he'd give me the best deal. So I came & waited for him for a while. Told him that I was looking for 2009 Camry LE & what my budget was. He said the ad $17,999 for the Camry LE was just for the base but they didn't have anything like that. All the 2009 Camry LE are red with options that I have to pay extra. He said "why don't you get 2010 for a little more" but I told him that my budget was under $20k. I told him that I want to trade in my clunker & he told me that he's not sure if the government pays for that. He said the government hasn't paid them yet on the clunkers so we went back & forth on the price. He said that I was wasting his time & my time because he had customers waiting for him. When I was in his office dealing for the car he stepped out & talked to other customers & left me waiting again & again. So when I picked out the car that I wanted, I told him if he could reduce the price, he said he'd have to talk to his manager. So he came back with the price $100 less than the previous price, I told him that was still over my budget. He said "if you don't like the price, then why don't we part ways" I told him that I wanted to buy that car but he didn't seem to care & didn't want to sell me that car. So I said "are you gonna let me walk out with only $200 difference?" He didn't say anything so I walked out & left. I'll never come back to that place again. More

I had very good experience with this dealer i will strongly recommend him i bought my 09 highlander, I went through SamsClub they gave me Spike as my contact person. He is very helpful and all negotia strongly recommend him i bought my 09 highlander, I went through SamsClub they gave me Spike as my contact person. He is very helpful and all negotiations happened on email. I went there with price and options we agreed and done with deal in 30min. No pressure tactics for sale. I wont say same with Finance department they try to sell me some extra stuff which is very easy to say no and move on. More

I had been to a couple of dealers in my search for a New 2009 Toyota Camry. I had fallen victim to Toyota of Richardson and Toyota of Dallas and their pricing lies. I was told by both dealerships that the a 2009 Toyota Camry. I had fallen victim to Toyota of Richardson and Toyota of Dallas and their pricing lies. I was told by both dealerships that the advertised price on the Camry of $15,995 was for a brand new Camry automatic and a LE. When I go to the dealership I found that it was a preowned or a manual transmission and on top of this they didnt even have the advertised car in stock. All Lies. I then went to Pat Lobb Toyota of McKinney and was greeted quick and professionally by Josh Barnett. He brought me inside and set down with me for 20 minutes and asked me what I was looking for and what options and colors I was interested in. After narrowing down the options and color he told me that he would find me the least expensive Camry that fit my needs. Also he went out and brought the car to the front door for me and I didnt have to walk the dealership to find my car. He never asked me my credit rating or to have my SSN before we found the perfect vehicle. He was only interested in my wants and needs first. After we found my perfect Camry we came back inside to discuss figures. He made this part so quick and easy. He showed me 3 different options and was not pushy or agressive just informative. I picked that option that best suited my budget which ended up being a lease. Great service and great honest dealings. After numbers were agreed upon I was in Finance before I knew it and was treated professionally and was given options on warranties and stuff like that. Never felt pushed. By the time I was out of finance Josh had my Camry ready, cleaned and with a full tank of gas. The whole process took 56 minutes from when I cam in to when I was out of Finance. I have to say that I was impressed. No pushing and great service. Josh then went over the Camry with me until all of my questions were answered and then gave me a copy of his card. He told me to call him anytime for any questions. I will be going to Josh Barnett for all purchases after this. More