Pat Lobb Toyota of McKinney

Lack of customer service / common decency. My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires a My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires and let me know what would be needed at the next service. However, what he failed to mention was that the Toyota Care program I was enrolled in would expire prior to that service being due and even if it did not, I was out of oil changes for that program. I only know this now because I made an appointment for an oil change and specifically mentioned in the comments that I did not have the budget to spend on anything not covered by the Toyota Care program. I took my vehicle in, waited in line 20 minutes past my scheduled appointment, and was then informed the oil change would not be covered. This information could have been relayed to me at any point after I made the appointment including when they called to confirm I would be there. It would have saved me time and hassle. Instead, I was left standing in the service center with an impatient advisor who wanted me to decide immediately if I was going to pay or leave. When I paused to think it over, he said he 'had other customers waiting and needed to go deal with them' and left. I don't think it would have been unreasonable for him to offer me a slight discount on the service, an apology for no one letting me know the program had expired, a moment of his time to talk through my options, or even the simple human decency of treating me like I was anything other than an inconvenience to him. When he came back, with another customer, I told him I was taking my vehicle elsewhere. He barely bothered to look up and definitely did not concern himself with apologizing for my wasted time. More

Great Salesman.. We worked with Dave (David Stum) and he was very polite, courteous and friendly. He helped us with the entire process, even though we couldn't buy a c We worked with Dave (David Stum) and he was very polite, courteous and friendly. He helped us with the entire process, even though we couldn't buy a car in our first two visits. The third time was a charm, and all went well. The finance manager (Derek) was also pretty good - he did not try to up sell something that we didn't want, which I appreciated. I will definitely visit this dealership again, if I think of getting another Toyota in the future (which I might) More

Awesome Dealership!!!!! Homero made this an experience that I'll never forget, This was the most fastest and courteous encounter!!!! Thanks Homero Corono, and Pat Lobb Toyota Homero made this an experience that I'll never forget, This was the most fastest and courteous encounter!!!! Thanks Homero Corono, and Pat Lobb Toyota McKinney!!!! I look forward to being a life long customer!!!? More

Great place to purchase a vehicle! We've always been GMC people, but decided to give Toyota a look... and are so glad we did! We not only love our newly purchased Highlander, but were We've always been GMC people, but decided to give Toyota a look... and are so glad we did! We not only love our newly purchased Highlander, but were given great service by our salesman, Homero Corona. There was no pressure to buy. Buying a vehicle at this dealership was a good experience! More

Satisfied Customers We had seen this car on the internet that my daughter liked. We drove to Toyota of McKinney to check it out. Met with Chad Stanley who took the time t We had seen this car on the internet that my daughter liked. We drove to Toyota of McKinney to check it out. Met with Chad Stanley who took the time to show us everything about the car we went for. We test drove the car and started talking about the purchase. He was very courteous, professional, and made us feel relaxed through the entire process. I would recommend this dealership and Chad to everyone based on my experience. More

Great Service times 4 - The Best Dealership in Texas!! I have a great experience every time I visit Pat Lobb Toyota. I have had the opportunity to purchase my 4th vehicle with them this past weekend. Ju I have a great experience every time I visit Pat Lobb Toyota. I have had the opportunity to purchase my 4th vehicle with them this past weekend. Justin Venteicher was my salesman the first 3 times and although he has moved to the Marketing Dept he still made time to assist in my 4th purchase. Justin is the "BEST!!!" He always put me first as a customer and that is why I keep coming back. For my 4th vehicle, he introduced me to Mel Williams. Mel was just great in assisting with my purchase. Both men took their time with me and never tried to rush me. Once Justin departed Mel took over and treated me as top priority. Pat Lobb should be so proud to have them. I must not forget the Service Manager, John. He is an asset to the company as well. They all make a great team. More

That's why I come back!!!! Sid is an AMAZING salesman and I will continue to come see him regarding my future car needs. He not only is able to find the best deal possible for y Sid is an AMAZING salesman and I will continue to come see him regarding my future car needs. He not only is able to find the best deal possible for you, his none pushy tactics make the experience very easy and free of pressure. He gets straight to the point and does not waste your time but also makes sure ot answer all your questions or concerns. He continous to check on your satisfication even after the deal is complete which shows he really does care. I have used Sid twice and when it is time for me to purchase another vehicle, he is the first person I will go see! More

VIP treatment I had scheduled an appointment with the sales department to check out a 2016 Camry on a busy Saturday and the entire staff from George in sales, Tim t I had scheduled an appointment with the sales department to check out a 2016 Camry on a busy Saturday and the entire staff from George in sales, Tim the GM, Smitty in Financing, Rutalee in Insurance were beyond helpful and had everything lined up when I arrived. George was super helpful and polite and walked me through the features of the Camry and educated me on the best option for leasing. Would absolutely recommend this dealership to friends and family and I'm happy I chose their dealership. More

Great and CALMING experience! Just got a new car from Pat Lobb. Couldn't have done it without George Mongollon! It is so stressful having to get a new vehicle..especially when yo Just got a new car from Pat Lobb. Couldn't have done it without George Mongollon! It is so stressful having to get a new vehicle..especially when you have been without one and relying on your hubby to drive you for the past 3 weeks! George is very straightforward and not "greasy" (excuse the term) as many car salespeople can be. He is calm and explains everything clearly. He is careful to follow up but not be pushy and he will help you get what YOU want in your car. This is our 7th Toyota to buy (wish they had a mutliple Toyota-owner discount!) and it is because we have had no problems up to now with our preivous vehicles and look forward to the same with Daisy, our new Highlander -- everyone names their vehicles, right? More

Great Experience Went in to purchase my daughter's first car for which she saved up for years. After the paperwork was almost complete, she changed her mind on the co Went in to purchase my daughter's first car for which she saved up for years. After the paperwork was almost complete, she changed her mind on the color. Without hesitation, they re-did the paper work, and she commented that "all the fears she anticipated and heard about car dealerships were erased by this experience." More