Pat Lobb Toyota of McKinney

Exemplary As my lease on my current Toyota was coming to a close, of course I began receiving reminder emails. I eventually called George and he was very patien As my lease on my current Toyota was coming to a close, of course I began receiving reminder emails. I eventually called George and he was very patient and helpful in explaining to me my options moving forward. I was not pressured into coming into the dealership ASAP to get another vehicle. In fact, he actually suggested that I should wait another few weeks until Toyotathon started as the deals tend to be more favorable. Before Toyotathon started, I received a called from George informing me of a deal that had just started that would be good for me, however, I was never pressured into signing. After carefully considering all my options, I told George what I wanted to do and he took care of things from there. When I went to the dealership to pick up my car, I was in and out in less than 1.5 hours. The car was pulled up, windows tinted, the paperwork all printed and he explained the features of the car thoroughly. George is very professional and definitely someone you want to be working with for finding your next vehicle! More

Poor Sales Representation I went in to test drive and begin the purchase process of a 2017 Tacoma. Eric Song intercepted my friend and I and we sat down with him. He was cool I went in to test drive and begin the purchase process of a 2017 Tacoma. Eric Song intercepted my friend and I and we sat down with him. He was cool at first, then when it came to making the deal he told us he was hungry for dinner and if I was serious I would just sign for the car. I told him I wanted to come back tomorrow and sleep on it, and he said the car would be gone in the AM as it is popular, and I should put several thousand down to hold it. The guy was a joke. I went to Toyota of Plano the next day about 1pm and walked out at 3pm with a better truck and a better deal. I would not reccomend Pat Lobb to anyone, if they have "dudes" like Eric attempting to make deals on their cars. More

Needed Cash for my Tacoma I had a 2013 Supercharged Tacoma. I needed cash. I sold this to the dealership. I needed cash immediately. Spike, gave my 500 dollars out of his o I had a 2013 Supercharged Tacoma. I needed cash. I sold this to the dealership. I needed cash immediately. Spike, gave my 500 dollars out of his own pocket so I didn't have to wait for owner to sign the check. That is going above and beyond. More

Predatory Sales People Do not under any circumstances purchase a vehicle from Pat Lobb Toyota. Predatory salesman took horrible advantage of my son. It was his first car pur Do not under any circumstances purchase a vehicle from Pat Lobb Toyota. Predatory salesman took horrible advantage of my son. It was his first car purchase, yet they hooked him for a brand new car for $22,000. They had the same model in a 2017 as a used ON THE LOT for $17,000. A 2016 model for $14,000. All on the website. But they fed him a line about saving on the APR. By the time I got there the deal was done. The salesman had the audacity to tell me to my face that they did my son a FAVOR by selling him a NEW car instead of used. Lower APR. 9%? Please. Now he is going to pay $30,000 or so for this car over 5 years. An awful debt for a young person to carry. But they don't care. They got the sale. They were only serving themselves instead of the real needs of the customer. Beware if you do business here. They do NOT care about their customers NEEDS. Only care about making a sale for the highest amount they can. More

Purchase of used Avalon I recently helped my 91 year old, WW11 war veteran Father-in-Law purshase a 2013 Avalon from Pat Lobb Toyota in McKinney, Texas. Like any used car it I recently helped my 91 year old, WW11 war veteran Father-in-Law purshase a 2013 Avalon from Pat Lobb Toyota in McKinney, Texas. Like any used car it has some aches and pains,but your salesman,Mel Williams, was so helpful about resolving all of our issues. Mel and I had a daily phone conversation until we got everything right. There were no major things wrong, just a few minor issues. Mel even got a couple of things done during his days off. Thanks Pat, for hiring someone like Mel. We'll definitely see you in the future. Bob Cole More

Just Like Any Other Dealership - Dodgy I would not recommend this dealership due to their sales tactics and bad customer service. This dealership and especially their management does not k I would not recommend this dealership due to their sales tactics and bad customer service. This dealership and especially their management does not know what good customer service is. I will NEVER purchase a vehicle from this dealership. This type of dealership hurts the Toyota brand! More

Most straightforward TOYOTA dealership I have dealt with I have purchased or leased 5 vehicles from TOYOTA from different locations and states over the years. This dealership was by far the most straightforw I have purchased or leased 5 vehicles from TOYOTA from different locations and states over the years. This dealership was by far the most straightforward, honest and efficient out of all by far. Thank you More

This world needs more salespeople like George. My husband and I had the BEST experience today & it was all due to George. He was helpful, patient, knowledgeable, and genuinely kind. As far as custo My husband and I had the BEST experience today & it was all due to George. He was helpful, patient, knowledgeable, and genuinely kind. As far as customer service goes, George wrote the book. We can't thank him, and Patt Lobb Toyota enough. More

A positive force in our community Why 5 stars ? Let us count the Y's ! Imagine a difficult 3 dimensional puzzle. The picture is the vehicle you want to own. Your team: 3 highly quali Why 5 stars ? Let us count the Y's ! Imagine a difficult 3 dimensional puzzle. The picture is the vehicle you want to own. Your team: 3 highly qualified, competent, professional and caring individuals. Deta Ghaemi, Chad Weiner, Greg Stephens - PUT IT ALL TOGETHER. This dealership absolutely went the extra distance to ensure our picture was not just complete but presented, gift wrapped and a pleasant experience throughout the process, even with the difficulties. Their caring approach to our specific needs is greatly appreciated. Not originally from Texas, we were blessed to encounter a business that is a credit to our community, a pleasure to refer to our family members and friends. ;) More

Great experience with Pat Lobb and George Mogollon Due to crash, suddenly needed a car. George was very knowledgeable and very helpful to make it happen. Would recommend both George and dealersip if yo Due to crash, suddenly needed a car. George was very knowledgeable and very helpful to make it happen. Would recommend both George and dealersip if you need new vehicle More