Pat Lobb Toyota of McKinney

They LIed To Me Pat Lobb Toyota of McKinney Review. On Tuesday 5/8/18 my girlfriend and I visited the dealership after hours in order to look at a couple of vehic Pat Lobb Toyota of McKinney Review. On Tuesday 5/8/18 my girlfriend and I visited the dealership after hours in order to look at a couple of vehicles that we had seen online and were interested in. After looking at the vehicles we sent an online request stating we were interested. The following day I received a text from Meghan asking when we could come in and look at the vehicle. I replied we would be by that evening. Meghan advised me that it was her day off but that they work as a team and I would be taken care of. My girlfriend and I arrived the evening of Wednesday 5/9/18 in order to see the vehicles in day light and to test drive them. We were met on the lot by Todd. Todd was very professional and helpful. He knew most everything about the vehicle we decided to test drive. He did inform us that he was the person who took the vehicle in on trade. We test drove the vehicle and once back at the dealership advised Todd we were interested and that we would be paying cash. That last part is important to note. Todd took us to his desk and then went to the sales desk. He came back with figures and after a discussion with my girlfriend we decided to move forward with the purchase. The process to purchase the vehicle via cash took much longer than we had anticipated. In addition to the amount of time it took I received notification on my phone that my credit had just been ran. When I opened the app it listed the dealership as the place that ran my credit. While I had gone to the bathroom Todd introduced my girlfriend to the F&I guy (who will remain nameless). While I was away my girlfriend advised the F&I guy we would be paying with credit card (so we could get the miles). As I came back we were informed that the dealership no longer took personal checks or credit cards. We were told we could bring a cashier’s check back the next day. Before heading back to the F&I office I asked Todd and the F&I guy why my credit was ran. Neither could tell me. I advised them that I wanted to speak with the person who ran my credit. While in the F&I office we were advised the process would only last about 5 minutes. We were also informed that the F&I department couldn’t run credit. That only the sales managers could. Once the paperwork was signed I was asked if I still wanted to speak to management. I said yes, I want to speak with the person who ran my credit. After a few minutes the F&I guy came back to the office alone. I said let me guess he doesn’t want to speak with me. He said yes but he did send me back to say that he ran your credit to see if we could take a personal check. Now here is where the lie comes in. My credit was run BEFORE they knew what method we were going to use to pay. We were ALREADY told that they couldn’t take credit cards or personal checks and that we could bring a cashier’s check back the next day. Oh! I failed to mention that I don’t carry checks so my girlfriend wrote the check. This means yet again there was no reason to run my credit. My name isn’t on the check or the account. I felt sorry did the F&I guy because you could tell he knew we were being lied to. I wrote Meghan Friday 5/11/2018 advising of her of my disappointment and concern. To my disappointment as of today 5/16/2018 I have not heard back. To me that just justifies my mistrust in the dealership. On 5/16/18 I sent this information to the dealership. I was posting a review and was given the option to submit it instead of posting. I didn’t hear back from them. I could have probably let the fact that they ran my credit without my consent pass. However, it’s the fact that they chose to blatantly lie to me that truly bothers and concerns me. I do not recommend anyone do business with this dealership when it is obvious they don’t care about the truth but only making a sale. BEWARE!!! More

Great experience with sales person Alexander (Buck) Hardee I was searching out for a different car because I was not happy with the older 2005 car I owned. I sold that car myself to an individual. I had bee I was searching out for a different car because I was not happy with the older 2005 car I owned. I sold that car myself to an individual. I had been looking all over for a used but newer model Mustang for few weeks and after being disappointed and scammed by a user with a salvaged title we decided to come look around Pat Lobb Toyota again. We’ve always been very happy with the great service received at Pat Lobb and especially LOVE working with salesman Alexander “Buck” Hardee. He has such a great personality and awesome service. I ended up decided on a wonderful newer used 2015 Camaro that I am very happy with. More

Service of Tundra On 4-23-18/ Monday I had my Tundra serviced at Pat Lobb Toyota in McKinney, Tx. Thanks to Senior Asst. Service Manager, Doug Ranzer and Senior Certifi On 4-23-18/ Monday I had my Tundra serviced at Pat Lobb Toyota in McKinney, Tx. Thanks to Senior Asst. Service Manager, Doug Ranzer and Senior Certified Master Tech, Jeff Colefield for keeping my Tundra in excellent running condition at a reasonable cost! They always do great work! More

Superior service from the moment we walked through the door! There aren’t enough good things to say about our experience in purchasing our new Camry. From the moment we walked in, Thomas “Spike” met us at the There aren’t enough good things to say about our experience in purchasing our new Camry. From the moment we walked in, Thomas “Spike” met us at the door and got the ball rolling. In less than an hour, we had our car picked out and the paperwork in process. Everyone that we interacted with on Thomas’s team were extremely pleasant and very knowledgeable. I honestly cannot say enough nice things about Thomas, Brad, Chad, and the entire Pat Lobb Family. I highly recommend this dealership to anyone who is looking to purchase a car. Our experience was smooth and seemed effortless. Thank you Thomas and the hard working team at Pat Lobb Toyota. More

Thank you once again. Thank you Robin and Toby!! It’s because of people like you I will never go anywhere else. This dealership is amazing,even when the news you hear is no Thank you Robin and Toby!! It’s because of people like you I will never go anywhere else. This dealership is amazing,even when the news you hear is not always so good. Because of your kindness and professionalism I still walked out with a smile on my face. This dealership is the best of the best!! Thanks again, Robin More

Another very satisified customer of Toyota of McKinney Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. He is always care about customer, and very honest and trustworthy. Each time, his service is exceeding my expectation. More

Serious lack of service knowledge I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My ca I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My car battery died and I made an appointment to have it replaced at Pat Lobb Toyota. The battery died again in the service line and the employees made me feel like I was a huge inconvenience. I had an appointment for the battery replacement and for the front passenger side window which would not stay fully rolled up. My service advisor told me that they could replace the battery in my car that day but would have to leave the car for them to examine the window. As it turned out, due the weekend and holiday, they would have needed me to leave my car for 4-5 days. No one told me that as I scheduled my appointment. Further, they shared that no one could even look at the window that day and that it would cost $150 to have them "diagnose" the problem even though the car is under warranty. I told them that I thought the window was related to the battery as it occurred directly after the battery died and was boosted. They did not listen to me and said they spoke with a manager who agreed with them. I was furious and left. I made an appointment at Toyota of Plano. When I went, the service advisor there knew immediately that the window glitch was a result of the battery and it required a 10-second reboot (via the car radio) to fix. They rebooted the system and all was fixed IN TEN SECONDS. Pat Lobb Toyota has lost my business forever. More

Car purchase This dealership had a used Nissan that I was interested in. Stephen Brawner was our salesman. We were set on a Nissan and Stephen made our visit very This dealership had a used Nissan that I was interested in. Stephen Brawner was our salesman. We were set on a Nissan and Stephen made our visit very painless and quick! We absolutely appreciate his professionalism and all his help! He definitely took the “dreaded” car buying experience out of it for us. We were pleased leaving with our car. Ask for Stephen! More

Excellent Service Manager - Molly "Maria" Stiles Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean. She has the perfect personality for dealing with people. More

Great Service Robin Bunch helped me check out the day I picked up my car and did a great job. She was efficient, knowledgeable and polite. I would gladly come ba Robin Bunch helped me check out the day I picked up my car and did a great job. She was efficient, knowledgeable and polite. I would gladly come back and have my car serviced there again. More