Pat Lobb Toyota of McKinney

Fantastic, Caring, Not Pushy I had the best experience at this dealership thanks to Dita Ghaemi. She has the kindest smile and took me through the ins and outs of the Toyota Corol I had the best experience at this dealership thanks to Dita Ghaemi. She has the kindest smile and took me through the ins and outs of the Toyota Corolla models. She was energetic and never seemed to waiver in enthusiasm. In my past car buying experiences, I have been lied to, talked down to because I'm a woman, and taken advantage of. Even though I knew my time with my 2004 Dodge was coming to a close, I clung to it in hopes of avoiding the dreaded car buying experience. I woke up Saturday morning with knots in my stomach, sweaty hands, and a frantic heartbeat. It was time to face the dreaded car dealership, uppity salesmen, and being harassed about needing to buy something that I really didn't need. The moment I walked onto the parking lot I was greeted with smiles and "Good Mornings!", it was a very refreshing and new experience. Everyone was friendly and, most of all, not pushy. Any lingering anxiety I had was swept away by Dita's warm smile and teasing introduction. We spent five and half hours with Dita. She was very honest and gave us her opinion on all of the models and features. When I decided that I didn't want the newer model because of the shiny touch screen, she respected my opinion and didn't press the issue. I eventually found the car of my dreams and, thanks to the amazing team at Pat Lobb's, I walked off the lot with a 2016 Toyota Corolla in near mint condition. I can't remember their names but the insurance man and the financing guy were tops too. I hope they're still working there when I need my next vehicle because I will certainly be going back to this place! More

Outstanding Performer Dita Ghaemi is exceptional and truly and OUTSTANDING PERFORMER. I brought my daughter to Pat Lobb for her first car buying experience that I was hopi Dita Ghaemi is exceptional and truly and OUTSTANDING PERFORMER. I brought my daughter to Pat Lobb for her first car buying experience that I was hoping would be a memorable one. When it was not only memorable but very personal. Dita took my daughter in immediately and spoke to her with respect and encouragement along with a very relaxing demeanor. Dita explained every step to the vehicle and engaged my daughter in the entire experience. Along with Dita all the employees of the dealership just embraced my daughter and made her very welcome to be there. I have bought vehicles for many years however Dita made this a great and exceptional experience, again I hope that in some way Dita is awarded as outstanding performer for her care, attention, and personal commitment to this experience. More

Best car buying experience This was the easiest and best car buying experience. George was friendly and professional . He didn't have to go back and forth to put together a de This was the easiest and best car buying experience. George was friendly and professional . He didn't have to go back and forth to put together a deal. We test drove the car, talked about price, agreed, and that was it. I love the vehicle and George was awesome. More

Great experience Chad and Dita were an amazing help in purchasing my brand new Toyota Tundra. If you're looking to purchase a vehicle, you can't go wrong dealing with Chad and Dita were an amazing help in purchasing my brand new Toyota Tundra. If you're looking to purchase a vehicle, you can't go wrong dealing with these two. You will leave with an amazing vehicle and feel great about your purchase. More

Made me feel important Glen, Jame and Dita made me and my son feel like we were important and just one of the family. I will definately visit there again. Glen, Jame and Dita made me and my son feel like we were important and just one of the family. I will definately visit there again. More

Awesomne Experiance We had an amazing experience with the Toyota of McKinney, we were looking for our daughters new car on this particular Saturday, we new we were going We had an amazing experience with the Toyota of McKinney, we were looking for our daughters new car on this particular Saturday, we new we were going to get a car that day for sure but really wanted to look around to see which dealer had the better deals. We were on our way out to continue our search when Sales Lady (Dita Ghaemi) came over and simply asked if we wanted to look at a car, we said no but Thank you, she calmly said okay, have a great day! I started off but stopped just because I felt she would not push anything upon us if I asked a question, I was correct and she did not which made us feel comfortable...the rest of the process was awesome form there, she took really good care of us and was upfront about everything. We got the deal done and left with our new car and a friend! She was Awesome!!!!! More

Highly recommend Dita for your next purchase I went in with my daughter to buy a used Ford Escape. Dita was professional, personable and exceptionally helpful. Every part of the transaction was e I went in with my daughter to buy a used Ford Escape. Dita was professional, personable and exceptionally helpful. Every part of the transaction was easy and no pressure. Without hesitation I would recommend going to Dita for a new vehicle. More

Excellent experience with Dita and the team Dita is fabulous, very knowledgeable and friendly. We were greeted in the parking lot after driving around to see the selection at Pat Lobb. Dita wait Dita is fabulous, very knowledgeable and friendly. We were greeted in the parking lot after driving around to see the selection at Pat Lobb. Dita waited patiently until we were ready to go inside ad make a deal. We test drove the vehicle and was showed how all the bells and whistles worked. Dita also has a wonderful personality. She had us laughing! The sales team was extremely polite and listened to us. We drove off in our new Toyota Avalon. The entire transaction time was shorter than at any other dealer, where we have purchased at in the past. We are encouraging others to visit Pat Lobb. Thank You! TR More

Beware of Making on line Appointments "Lost" my appointment in the system. Told me I could walk in and maybe get fit in between other appointments. If I had all day to wait I wouldn't ha "Lost" my appointment in the system. Told me I could walk in and maybe get fit in between other appointments. If I had all day to wait I wouldn't have made an appointment in the first place. Disappointing. More

Absolutely deceitful and deplorable....Don't Buy here I recently was in the marketplace to purchase a vehicle. I researched for a 2016 RAV4 XLE and they had one. I started off my contact with Andrew who I recently was in the marketplace to purchase a vehicle. I researched for a 2016 RAV4 XLE and they had one. I started off my contact with Andrew who appeared trustworthy so I scheduled time to visit with them on a Thursday evening. When I arrived, I worked with Lauren who showed me the car and I was ready to purchase. Lauren brought out John Baldwin who is the sales manager who worked the numbers for me. When I was asked about a trade in, I said I had an offer on my vehicle for $3k so I would not be trading it in unless they would match it. John said he would post it on the dealer network to see if there is any dealer who would be interested. John posted the vehicle and he had an offer for $1500. I told him that it was too low, but for sake of calculations, he inserted that into the offer sheet. John took off $1,100 off the offer sheet. It was about 8:30 in the evening, and I was ready to purchase (without the trade in), but we agreed to look at things at Friday morning. As I was financing the vehicle, I asked about the necessary documents and received a list of documents to bring to close the deal. I called John on Friday morning but he was away. John called me back and said he was away from the office due to a family emergency. He said the dealers came back with an offer for $2000 and I told him that I would proceed without the trade in. He said he wasn't sure if he would be able to get back to the office that day and he would pass my information over to another sales manager, if he wasn't able to. He advised that I text him before I go to the dealership. After getting off work, I texted John and did not receive any response. I texted Lauren and she said that she was working till 6pm that day, but she could stay around until I came in. I told her I would be coming in to purchase the RAV4 we looked at the night before, and she to let her know as the dealership would need 30 minutes to prep the car. I told her I had all the documents they wanted ready and would be coming in after a quick dinner. I picked my son up and went to the dealer at around 7:00-7:15pm. When I arrive at the dealer I saw Lauren with another customer and I waited for about 15 minutes. When I got her attention, she told me that she was with another customer, but would have someone show me & my son the vehicle. She pulled Randy in and he showed us the car. After we saw the car, I told Randy I was ready to purchase...I told him that John and I had verbally agreed to almost all the items, so it would be only about getting the necessary documents. So he went over and pulled several documents (Toyota Certified Used Vehicle documents) and the numbers. I provided Randy with the offer sheet and pointed out the numbers John and I agreed on. Then Randy pulled the numbers that he got from John's boss....The numbers did not align and I told him that it was not what was agreed to. Randy, who obviously needs some social skills, starts ranting about how prices can change daily even at a walmart and such unnecessary redirection of the information. Proving his lack of intelligence, he starts quoting the first amendment, saying he is free to say whatever he wants to say and that a deal is truly not a deal, that it can be reneged on and so on.... At this point, I ask him...isn't a verbal contract a contract? Naturally, the single brain celled Randy does not comprehend this....and tries to argue with me and my son. I walk away from the table and motion to Lauren that I cannot deal with Randy, and ask for someone else to salvage the deal. She walks over the the managers desk but nobody comes out. Another cowardly act by the managers....I am sensing that these dudes clearly are not professionals, but highly introvert cowards who are afraid to come out and apologize.. Lauren came out and said that she would talk with John and get things sorted out...as they open at 8AM on Saturdays...that I would receive a call no later than 8:30AM. So I leave and expected a call on saturday until 9:45ish....as I have not heard, I call John and he picks up. He simply says that they would not do the deal and that prices change everyday excuse. So here are the points and learnings from working with Pat Lobb Toyota. 1. These people are not honest about what they say (does this surprise you?) 2. These people are absolutely deplorable in their intelligence in how they quote the 1st amendment as the reason for them to lie. (Isn't this a lame? Admit your stupidity if you don't have good brain cells) 3. A verbal agreement is not honored by these people - They could and should be sued as a verbal agreement between parties is still a contract to be upheld. (You are laughing about this by now..aren't you?) 4. They love arguing with customers - Even walmart has better customer service than these people. Did they forget the principle about being in business? Customers come to buy from you...not the other way around. 5. They are cowards - they place a poor girl like Lauren in the front lines and the managers who make the decisions are hiding behind a skirt. (Grown up people) 6. They do not have the business acumen or business professionalism - A simple straight forward answer would have been sufficient. Instead of saying "let's finalize the deal now, as whoever manager shows up to work tomorrow can screw this up" OR simply admitting "we are sorry, but we should have told you that we cannot honor the deal because _____" would have been a much better approach. 7. No remorse for their arrogance - This Randy Bradley definitely needs some deep help. I have never encountered a poorly skilled person who wants to argue with customers (not to mention bad attitude, bad attire, and demeanor). I never got an apology from these people at this Toyota location. Lastly, I am hearing that they might have had another prospective buyer for the same car, that's why they wanted me to walk away from the deal, rather than trying to work with me. Fortunately, I found a much better deal and purchased a RAV4 XLE (2017 model) for about $30 more per month on same terms. I guess there are better things in store than to deal with these sore losers at Patt Lobb Toyota. They are absolutely deceptive, deplorable and tasteless people to purchase a vehicle from. If you want to be treated like you just emerged from the commode, go ahead purchase from these guys. But if you want a good place to purchase a vehicle, don't even go here...they have nothing but bad value, bad people, bad experiences...which at the end of the day is not worth it. More