Pat Lobb Toyota of McKinney

In and out in 40 minutes or less. In about the time it took for me to have a light breakfast at Panera, my 85,000 mile regular service was completed perfectly and I had a call from the In about the time it took for me to have a light breakfast at Panera, my 85,000 mile regular service was completed perfectly and I had a call from the service agent. They have really stepped up their game in recent months, and I will continue to return. More

Excellence For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excel For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excellent team. More

15K service apppintment Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue to take my truck here for service. More

Sneaky and Deceitful Sneaky and deceitful. We went in today to buy a used Corolla. We traded in our RAV4. We were asked if we had only one or two keys. Unfortunately w Sneaky and deceitful. We went in today to buy a used Corolla. We traded in our RAV4. We were asked if we had only one or two keys. Unfortunately we only had one, so I’m sure their trade in offer was less. Either way, we agreed on a acceptable trade in amount and sales amount for the 2018 Corolla. They delivered our new car with only one key. I asked for the second key. They said it only came with one. Never did they say or was there anywhere in the ad that it said there was only one key. It’s amazing to me that they would be concerned about my trade in having only one key, but thought that I would be unconcerned about only getting one key with my new car. Oh, they offered to sell me one for $260, which even further supports the title of my review... “Sneaky and Deceitful”. Update. Your response is again deceitful. You said your ad indicated only one key. I asked your salesman to show me the ad and where it stated there was only one key. He went to a picture of a single key sitting on the front seat. He said, “See, there is only one key pictured. That means there is only one key. If there were two, then two would be in the picture.” REALLY? No way I will ever set foot in your dealership again. You just keep digging yourself deeper. Another update. Got a key made for $90. Your $260 deal doesn’t sound so good, does it? More

Routine Maintenance Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a custo Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a customer. More

General maintenance and tech issue Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current w Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current with their software updates. After paying for technology to receive text messages and phone calls through my radio, it has never worked consistently. Big let down. More

Could be much better ! Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go th Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go there to have service, we see a bunch of their service advisors standing outside their office talking to each other. Forty years living in Dallas, we never see a car dealer's service center so terrible ! The only bright spot is their parts department. More

Great deal 😁 Just leased a new car from this outstanding dealership. Great deal, friendly people. Ask for George Mogollon 972-741-1284 He’s the BEST. He will tre Just leased a new car from this outstanding dealership. Great deal, friendly people. Ask for George Mogollon 972-741-1284 He’s the BEST. He will treat you like family! More

Excellent customer service Molly Stiles- Pat Lobb Toyota TOM helped me after I got a flat tire yesterday , even though I bought my new corolla from TOP just a few months ago. Made the mistake of thinking TOP TOM helped me after I got a flat tire yesterday , even though I bought my new corolla from TOP just a few months ago. Made the mistake of thinking TOP would help me, given my recent purchase, so I had it towed there. TOP did put my spare on, which was the only "thanks" or goodwill gesture I got while there. My salesperson at TOP was "on leave" so no employee(s) there to advocate for me & my situation. Not a good feeling! Thankfully I had worked w/ Molly at TOM before. She's such a hard worker & so knowledgeable, not to mention she knows how to empathize with an extremely busy person who is suddenly immobilized by a non-functioning car. Please give Molly a raise! She's helped me many times, yesterday was the most important. Consistently the best customer service I've ever had w/ Toyota (16yr, now on 3rd Corolla) when working w/ Molly. She's also genuinely nice to my older parents, which unfortunately is becoming a thing of the past in our society. The only thing I wish Toyota (not Molly or TOM) would do is give me a break on the cost of yesterday , since I bought the "premier"(?) warranty package w/ my car, and since this is my 3rd Corolla. Otherwise very happy at the end of the day yesterday. Thank you again Molly! More

Service at Pat Lobb I am very happy with Pat Lobb. We have used.them for auto purchase and service for a number of years. Super people great dealership. I am very happy with Pat Lobb. We have used.them for auto purchase and service for a number of years. Super people great dealership. More