Pat Lobb Toyota of McKinney

Wonderful Sales person! You want a wonderful experence buying a new vehicle see Jhonalou! Best of the best! Kind, and values you time in all processes. She has been workin You want a wonderful experence buying a new vehicle see Jhonalou! Best of the best! Kind, and values you time in all processes. She has been working in the Toyota world for many years. More

Integrity matters I highly recommend Pat Lobb Toyota. General Manager Rusty Gentry understands that trust, integrity, and transparency are important to car buyers, and I highly recommend Pat Lobb Toyota. General Manager Rusty Gentry understands that trust, integrity, and transparency are important to car buyers, and he makes sure the team at Pat Lobb Toyota meet his high standards for customer treatment. Backed by owner Pat Lobb, this store is the choice to get great treatment and a great deal! More

Good day Yes, it was a good experience. No issues. I got chance to eat my lunch and watch a movie. Wish y’all had some popcorn. Yes, it was a good experience. No issues. I got chance to eat my lunch and watch a movie. Wish y’all had some popcorn. More

Excellent, Timely and Quality Service Get all my vehicles serviced at Pat Lobb in McKinney. Great work, wonderful and friendly customer service, set proper expectations, and communicate ef Get all my vehicles serviced at Pat Lobb in McKinney. Great work, wonderful and friendly customer service, set proper expectations, and communicate effectively. Customer for life!!! More

Fast Service, Great Folks Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wai Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wait time was less than an hour. More

Excellent selection and costomer relations. They made me fe Everyone was so friendly and helpful. Wasnt sure what I was going to buy when I walked in, but they took time with me, and made sure I was happy when Everyone was so friendly and helpful. Wasnt sure what I was going to buy when I walked in, but they took time with me, and made sure I was happy when I left. Love my new Tundra More

Excellent GM I have had the pleasure of doing business with Rusty for many years. Very honorable man. Great service too! Definitely recommend Rusty and this deal I have had the pleasure of doing business with Rusty for many years. Very honorable man. Great service too! Definitely recommend Rusty and this dealership. More

Best Experience our Dealer was so very helpful! I was able to a full on experience and I enjoyed getting my first car at such young age! our Dealer was so very helpful! I was able to a full on experience and I enjoyed getting my first car at such young age! More

Service Does Not Stand Behind the Products They Sell I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires th I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires this week makes me never want to go back as I don’t feel that they stand behind the products they recommended and sold to me. 2 years ago, I bought 4 new 45k mike tires from the dealership. While getting gas a few days ago, I noticed significant wear after only 20k miles. I brought it in and was told that there was nothing they could do for me. The alignment was done at the time of the tire installation, and they were rotated after 10k miles. All I wanted was partial credit towards the purchase of new tires because I did not get the expected 45k miles of use. Because the tires were not rotated every 5k miles, I was told by the service manager (David J, I think) that “I didn’t hold up my end of the warranty agreement” and that his hands were tied. I don’t believe that I made an unreasonable request, but I do believe their response was unacceptable. As such, I cannot recommend their service department as they were unwilling to do the right thing in this situation, and I don’t believe that they will stand behind the products and services they sell if you have a problem. I have decided to vote with my feet and my wallet and take my business elsewhere, and I would recommend others be very cautious when dealing with this dealership. More

Honest people and great deals. Superb follow through Wonderful guy to do business with. Followed Rusty from Atlanta to Dallas. Rusty truly takes care of his customers and follows through on his commitme Wonderful guy to do business with. Followed Rusty from Atlanta to Dallas. Rusty truly takes care of his customers and follows through on his commitments .. great folks. More