Pat Lobb Toyota of McKinney

Great customer service I appreciated the help finding what I was looking for in the amount of time that it took no regrets choosing toyota to help me. I appreciated the help finding what I was looking for in the amount of time that it took no regrets choosing toyota to help me. More

In a single word… TRUSTWORTHY For the average person, buying a car can be stress inducing. So many dealerships, so many models, the packages, my trade in, financing, etc. Even afte For the average person, buying a car can be stress inducing. So many dealerships, so many models, the packages, my trade in, financing, etc. Even after hours of online research and comparison shopping, you show up to the dealership and things never feel like they “add up.” That’s when you have to depend on the salesperson to guide you through the process. But are they looking out for themselves, the dealership, or you?!?! That’s when trustworthiness is critical. I found that at Pat Lobb (Toyota of McKinney.) This is how Thomas ‘Spike” Lipscomb & Abraham Cisneros earned my trust and turned me into a lifelong customer. --- I purchased a pre-owned vehicle from the dealership and got a fair price for my trade-in as well as the vehicle I was purchasing. They were in line with the research I had done. Unfortunately within a few hours I found that it wasn’t the right car for my wife and teenage son. We tried to work through them over the next few days but they didn't get any better. The issues were a result of the previous owner and admittedly I should have done a more thorough inspection of the vehicle before purchasing it to ensure it met our needs. I looked at the “as-is” document I singed and got a sinking feeling in my gut. I went back to the dealership expecting useless dialogue to pacify me and see me to the door. That didn’t happen. I met with Spike and we had a respectful conversation before he had the service department take a look at the car. It wasn’t just due diligence, he was willing to work with me. Two of his top technicians walked me through the root of my concerns. Spike could see that I still wasn’t happy and directly asked what I was looking for. I explained that I wanted my family to be in a comparable vehicle at a comparable price that they felt comfortable in. This was no easy request for him to deliver and he set my expectations that there may not be much that can be done, but it wouldn’t stop him from trying. He kept me informed over the next couple of days before presenting me with some options. I ultimately chose the one that worked best for me and my family. Yes, my monthly went up a bit but still at a place that I was comfortable. Remember, the dealership was not obligated to accommodate me in any way. The next day I was taking delivery of a new vehicle from Abe. Regardless of how the deal had transpired, he treated us with respect and great customer service. He walked my wife through every single feature of the car with enthusiasm. It was the full red carpet treatment you would expect from a Toyota dealership. Now my biggest problem is that my wife loves the car so much that she doesn’t want our teenager driving it yet. That problem will go away when she gets her Camry XSE next year. So ultimately not a bad problem to have. --- Trustworthiness doesn’t come from accommodating every single customer desire. From the first conversation I had with Spike I felt confident that he had my best interest in mind. This is an experience that proves Pat Lobb is a TRUSTWORTHY dealership! More

From the moment we arrived and met Tony, we were treated with outstanding care and customer service! No pressure or wasting our time, just finding out our needs and meeting them with courtesy and professio with outstanding care and customer service! No pressure or wasting our time, just finding out our needs and meeting them with courtesy and professionalism. I now call Tony every time I’m looking for a vehicle. More

My experience with Tony was great. Firestone wanted to charge me 3x what Pat Lobb was. Not only did Tony help me and fix the problem it was much cheaper and fixed the problem. charge me 3x what Pat Lobb was. Not only did Tony help me and fix the problem it was much cheaper and fixed the problem. More

It was great besides the 4 hour wait!!! Rachel was very good at making our car experience awesome. Only complaint was the 4 hour wait especially when were where supposed to be next but peop Rachel was very good at making our car experience awesome. Only complaint was the 4 hour wait especially when were where supposed to be next but people kept getting in front of us. More

the best ever superman helped me get my very first new car. he was so nice and very helpful and actually listened to my needs. it ended up being the best day ever superman helped me get my very first new car. he was so nice and very helpful and actually listened to my needs. it ended up being the best day ever More

I have been a Customer of Pat Lobb Toyota since my second oil change .. My Truck is now 17 Years Old .. So I’m a Longtime Customer!! Today Tammy was my service advisor she was very efficient and took second oil change .. My Truck is now 17 Years Old .. So I’m a Longtime Customer!! Today Tammy was my service advisor she was very efficient and took care of everything in a very timely manner excellent More

This is our second car we have received through George. The first time we bought a use car. Love it. This time we decided to lease a new car. George listens to our needs and wants. Asked questions so h The first time we bought a use car. Love it. This time we decided to lease a new car. George listens to our needs and wants. Asked questions so he understands. Then clearly explains options available to us. George does not rush or push to get a decision. He understands to us this is a big decision. Thanks George. More

Service never changes. Excellent excellent excellent I’ve never been let down from the time of purchase 2016 through 2019. Koodoos to everyone, keep the gold medal standard I’ve never been let down from the time of purchase 2016 through 2019. Koodoos to everyone, keep the gold medal standard More