Pat Lobb Toyota of McKinney

Tammy was wonderful and amazing to care for my needs. Very willing to help and understanding. Hope I get her as a service service advisor again. The other folks I encountered were polite and helping as w Very willing to help and understanding. Hope I get her as a service service advisor again. The other folks I encountered were polite and helping as well. More

If could, i will do 0 for rating for him I sent a letter to David Jurs about my bad experience with the adviser. Almost three week pass, I never get response from him. I brought my vehicl I sent a letter to David Jurs about my bad experience with the adviser. Almost three week pass, I never get response from him. I brought my vehicle for service (oil change, tire rotation and fabric care) on 04/28/2020, Agrin Neani was my adviser. When I reviewed statement a few days later, I noticed there is a notes on it. The notes indicated " Customer requests 15000 miles or 18 month service (no oil change) at 15000 miles. I am wondering why 5000 miles did 15000 miles service? Why did it mark "customer requests"? I remembered clearly Agrin recommended 5000 miles because my vehicle almost meet 5 km. I also have another question for fabric care. I remembered my sales told me my vehicle has fabric care warranty. but when I asked for this service, the adviser Agrin told me my vehicle is not covered by fabric care warranty . He told me that he and his manger checked all the information and confirmed it. On the second day I contacted my sales , he helped me to communicate with Agrin,. Later I got a phone call from Agrin, he told me he never know this and this is a new policy. so he let me bring my vehicle back to take a picture at first time, then I bring my vehicle back for fabric service. I feel so bad just because of his negligence, I have to bring my vehicle back another 2 time just for fabric care. When I sent a letter to Agrin's manager David Jurs, I hoped he can give me a reasonable explanation. But it looks he never care about the customer. More

Had a great experience working with Brandon Navaro at Toyota of McKinney. He was very professional and made sure we got what we wanted and we were treated with respect. Toyota of McKinney. He was very professional and made sure we got what we wanted and we were treated with respect. More

Positive Experience with Toyota of McKinney While it's never an alluring prospect to have to buy a vehicle, Tim O'Grady and Toyota of McKinney made it as pleasant for me as the experience can be While it's never an alluring prospect to have to buy a vehicle, Tim O'Grady and Toyota of McKinney made it as pleasant for me as the experience can be over the 2020 Memorial Day weekend. I was looking for a low-mileage, late-model, used car in great condition for under $15,000 as a gift to my granddaughter upon her high school graduation. Mr. O'Grady's demonstrated supreme patience while I took a week test driving and examining three or four 2018 and 2019 Toyota Corollas. He was always courteous and professional in accommodating my requests and answering my numerous questions. I had a maximum price, and the first car we negotiated on, a 2019 with under 20,000 miles was well over my limit. The second vehicle. a 2018 with under 30,000 miles, came in at six or seven hundred dollars over my limit. So, it appeared I was going to have to start looking at older models or try another type of vehicle. But, Mr. O'Grady and Toyota of McKinney came through and sold me the vehicle right at my limit. My granddaughter and I are both thrilled with the car, and I could not have had a more positive purchasing experience. More

Purchased a used vehicle from Hasan Amarneh. He did very well and went above and beyond sending pictures and videos to make sure I was getting what I wanted, taking into consideration I was traveling 6hrs. well and went above and beyond sending pictures and videos to make sure I was getting what I wanted, taking into consideration I was traveling 6hrs. More

Steven Boyd,I would like to say I really appreciate you Steven Boyd, I would like to say I really appreciate you for all your help. Awesome!!!😃😃. Thanks again you're the best!!! Have a blessed Steven Boyd, I would like to say I really appreciate you for all your help. Awesome!!!😃😃. Thanks again you're the best!!! Have a blessed More

Above and beyond amazing service every time! If you are looking for exceptional, honest and friendly...look no further! Arik Florczak is who you want to work with. Arik goes above and beyond his If you are looking for exceptional, honest and friendly...look no further! Arik Florczak is who you want to work with. Arik goes above and beyond his job requirements every time! Simply put he cares about the customer! He not only treats you with respect but he wants the best EVERY TIME! He is an example of excellence and has a team who respect him and strive to follow his lead. Pat Lobb chooses his people wisely and is confident in his staff. He let’s them do their job and knows they represent his company with pride. This dealership is a family from bottom to top and top to bottom. Mutual respect is a beautiful commodity in the work place. Big shout out to Josh, John and Jeremy too. Thank you all so very much for you dedication to excellence and ‘caring’ about the customers! More

A truly thorough service experience. My advisor checked in my car updated me on any needed recalls, what to expect during my visit and the results from the multipoint inspection. Look forward to my next vi in my car updated me on any needed recalls, what to expect during my visit and the results from the multipoint inspection. Look forward to my next visit! More

Great Buying Experience Steven Boyd is one of the best people i have worked with on any purchased..steven was proactive and Pressure free.Great Buying Experience.I would Defi Steven Boyd is one of the best people i have worked with on any purchased..steven was proactive and Pressure free.Great Buying Experience.I would Definitely use him again in the future. More

Service was excellent and I was on my way very quickly. Always have a great experience at Pat Lobb and recommend the dealership to my friends. Always have a great experience at Pat Lobb and recommend the dealership to my friends. More