Park Ave BMW

We had a very pleasant experiance at this dealership. After visiting a dealer nearby and being told that the car X5 was sold out and was impossible to get (this was a dealer where we got 2 cars previousl After visiting a dealer nearby and being told that the car X5 was sold out and was impossible to get (this was a dealer where we got 2 cars previously), we came here and they had a few. It took 20 minutes to compleate a deal. Alan Himmelfarb is a evry nice professional salesman. We highly recommend him! More

I have bought a lot of cars from many different dealerships in my life and this has by far been my best experience in a dealership. As soon as I walked in, I received warm greetings with smiles fr dealerships in my life and this has by far been my best experience in a dealership. As soon as I walked in, I received warm greetings with smiles from multiple staff members. The facility is clean, very organized and might I add, pretty big. I was looking for a preowned vehicle, and I must say that they have a HUGE inventory to select from. I've been shopping around from different dealerships and Park Ave BMW definitely had the largest inventory of cars and they were ALL in pristine condition as well. The conditions of the cars were flawless... so nice I could barely tell it was preowned. I can't say the same for the other dealerships such as Wide World of Cars BMW in Spring Valley and Prestige BMW in Paramus. All of the staff members were very friendly and helpful, particularly the sales representative who helped me out. His name was Michael Johnson, and I highly recommend you ask for him. He was extremely helpful since I didn't know exactly what kind of car I wanted. At no time did Michael pressure me into buying anything I didn't want. He was very patient with me as we looked at over 10 different preowned cars. In the end, I decided to go with a Preowned 5 Series BMW. Not only was Michael able to work with his Sales manager to give me a great price, but he also worked very diligently with BMW FInance to get me the lowest possible APR, I have never seen someone work so hard to satisfy their customers. At other dealerships, I would be given a set APR, and that would be it. They never once even tried to ask the financing bank for a lower rate. Overall, my experience at Park Ave BMW was a great one. I will definitely be returning to this dealer exclusively as long as Michael Johnson is working there... not to say no one else there is helpful, but Michael made me feel comfortable throughout the entire process. More

My experience with buying my new 328 convertable was top notch. Mike and his management team not only provided me with the best deal, but the whole transaction, including turning in my old BMW, was easy and notch. Mike and his management team not only provided me with the best deal, but the whole transaction, including turning in my old BMW, was easy and courteous throughout. I have leased 4 BMWs with Park Ave and would highly recommend them to anyone interested in the best customer service and price. More

I know one thing for sure, I will always try to purchase my car at Park Ave BMW first, only if they don't have it I would explore other options. I recommend this dealer to everyone who wants an easy and ple my car at Park Ave BMW first, only if they don't have it I would explore other options. I recommend this dealer to everyone who wants an easy and pleasurable car buying experience. A word of advise ask for car sales person Laura Fitzgerald, she is awesome! Harry... More

I recently brought my 06 3 series in for routine service I recently brought my 06 3 series in for routine service under maintanence coverage. The valet and Rick promptly greeted my wife and I to start the I recently brought my 06 3 series in for routine service under maintanence coverage. The valet and Rick promptly greeted my wife and I to start the appointment. Getting a loaner vehicle was quick and easy, and our car was cleaned, ready and waiting when we returned a couple hours later. The amazing new facility and friendly, knowledgeable staff made our experience very enjoyable from start to finish. More

Brad was a pleasure to deal with. This was a very smooth purchase from the perspective of a client. I couldn't be happier with the ease of this deal, the car and level of white glove service provided by Bra purchase from the perspective of a client. I couldn't be happier with the ease of this deal, the car and level of white glove service provided by Brad. He was attentive to all my needs, remained in touch with me constantly (for the 100 questions I had) and did a fantastic job of appeasing all my needs on this car. Brad, I highly recommend your friendliness/professionalism to any potential buyer who walks through the doors of Park Ave BMW. Thanks, I love my car. Ripsy More

I chose Park Ave and Alan based on the ratings at this site. This dealership is approx 50 miles from my home, but I chose to go there because I have have been dissatisfied with all the BMW dealers near my site. This dealership is approx 50 miles from my home, but I chose to go there because I have have been dissatisfied with all the BMW dealers near my place. Since I was coming off of my lease in April, and the new 2011 5 series wouldn't be ready till much later, I was unclear which way I should go, and the dealers/sales people I talked weren't the least bit helpful or interested. I met Alan, got clear answers, and even though I didn't think I would get another car till later, I ended up getting a new 5 series -- mostly because I was offered a good deal that included Park Ave assuming my remaining lease payments. Very easy and pleasant experience, and good transparency on the pricing. Would highly recommend Alan and the dealership More

Just arrived home with my "new" 2006 BMW X3 and could not be more pleased with this purchase. Several factors went into this purchase but the final decision to make the close to 140 mile round trip was solel be more pleased with this purchase. Several factors went into this purchase but the final decision to make the close to 140 mile round trip was solely based on the earned trust I had in my sales professional Brad Russak. I was working with a local private used car dealer on another '06 X3 that was trying to "sell" me. Although I had never actually worked with Park Avenue BMW I was aware of them, having lived in Hackensack for approximately 8 years. Not so here. That has changed me, and for the better. From the first phone call to the well wishes seeing me off, Brad and his team worked to bring the sale together in budget. I didn't make it easy either, not only were there budget concerns there were terms that Brad had to present for approval that I knew were going to be sticking points. Brad and staff pulled thru on all counts flawlessly. There was never a time during the entire workings that I ever felt as if I was dealing with anyone but a professional who valued my time as well as my concerns. After working with Brad and receiving the vehicle the only question left would be - why work with anyone else?! Thank you Brad and your staff - a job well done and a new customer for life! Now the wife is going to want one also! More

We found the staff at Park Ave BMW to be exceptional. In particular, Jerry DeLeon and Roger Pic were extremely knowlegable, courteous and professional. We had been looking for a vehicle and noticed an Inter particular, Jerry DeLeon and Roger Pic were extremely knowlegable, courteous and professional. We had been looking for a vehicle and noticed an Internet ad for the car we were looking for. When we called we spoke with Jerry who patiently answered each of our questions honestly. What I found particularly refreshing was that if he didn't know the answer to a question, he took the time to check and verify before responding. Since we were looking for a pre-owned vehicle, their verbal description of the car on the phone was an important point in convincing us to make the rather long trip to the dealership. We weren't disappointed when we arrived there and saw the car. Their description was right on the money and the vehicle was in the exact condition as advertised. We live in Queens, NY and it was a rather long drive to the dealership. Their honest description as to the car's condition, both mechanically and cosmetically, made us feel extremely at ease in proceeding further. We, like most people these days, are on a tight budget. They were extremely aggressive in their pricing to make the purchase of the car work for us. We purchased the vehicle and are extremely happy not only with the price we paid but also with the performance of the car. I would, and do, recommend this dealership highly. Their overall impression was one of a company who worked hard to establish an on-going business relationship with the customer and not just make a quick buck at the customer's expense. They seem to be a cut above the others we visited in terms of honesty and integrity...a very professional operation. More

In my 30 years of vehicle ownership, I have become quick to realize that Park Avenue BMW is head-and-shoulders above all dealerships that I have dealt with. With the acquisition of a 2010 X-5 diesel this p to realize that Park Avenue BMW is head-and-shoulders above all dealerships that I have dealt with. With the acquisition of a 2010 X-5 diesel this past weekend, I now have 2 BMW's in the Park Avenue "stable," and this is my 3rd transaction with them. I first came to the Park Avenue Internet Sales Department when my initial dealer was unable/unwilling to extend the lease of my 2005 X-5. They wanted to sell me a new car instead. The response from Park Avenue's Craig Cayetano was "no problem, I can get you a great deal." And to his word he did! While the entire BMW brand relationship is outstanding (Dealers and BMW North America corporate), Park Avenue BMW has set themselves apart with their professionalism and commitment to their clients. I refer to them as the "white collar" dealership of dealers. They are smart, articulate, respectful, patient, and VERY friendly. To my pleasant surprise, over the past 4 years, Gregg Berkowitz (Internet Sales Director) and Craig Cayetano - Internet Sales Advisor, have become "friends" in a certain way. A professional level of trust has been established along the way, and I will always give them the opportunity to make a deal happen. In addition to their product knowledge, and thorough understanding of the various financing platforms, their primary goal was to make me happy as a client...and to keep my business. They were able to get me the vehicles that I wanted at the appropriate price points. Sometimes this required creativity that to a non "insider" whould not be so apparent. As a finance professional, I understood and appreciated their approach, and ended up with a transaction that could not have been met by Mercedes, Audi or Lexus for an "inferior" competitive vehicle. Thank you Craig Cayetano & Gregg Berkowitz for making this happen! Finally, the brand new Park Avenue Service department, now conveniently located off of Route 80 in South Hackensack, NJ, maintains these same high & exceptional standards. Last year, for instance, while traveling to Buffalo, NY for Thanksgiving in a heavy snow storm in a loaded car with a young child and elderly parents, my vehicle experienced a sudden power loss on a long 6-7 mile incline along Rte. 17 North. A quick call to the Park Avenue Service Department resulted in the location of dealership in Binghampton, NY that could assist us. Not only did Service Advisor Larry Weiner give me directions, but also personally called the Binghamton dealer in advance with a probable diagnosis, and to make certain that they were ready for us Without a wait, the vehicle was taken into the shop upon our arrival, we were directed to a local eatery, and the repair was completed shortly after lunch was finished. This is the Park Avenue BMW way. Yes, exceptional!! Both Rick Pelillo & Larry Weiner have been terrific. Mark Spiegel Bergen County, New Jersey More