Park Ave BMW

Excellent service. Very responsive and helpful explaining the new X5 vehicle. Mr. Brad Russak was quick to return telephone calls and was very knowledgeable concerning my new car. As such, it explaining the new X5 vehicle. Mr. Brad Russak was quick to return telephone calls and was very knowledgeable concerning my new car. As such, it made the overall buying experience quite tolerable, particularly since I had previously dealt with two BMW dealerships in Brooklyn and New York City, each of whom sold me a car only to tell me thereafter that it was either not available in trade or that it would cost me an additional $625 to transport it from another dealer to the NY dealer. More

I went in this past weekend to purchase my CPO ( certified pre owned ) 330i. It was such a great experience. Definitely deal with Luis Valencia, he was very nice and engaging, not just trying to sel certified pre owned ) 330i. It was such a great experience. Definitely deal with Luis Valencia, he was very nice and engaging, not just trying to sell you a car, I felt like he really was just trying to get you a great deal and was very thorough in his explanations and went over everything, very attentive. The dealership was pretty fast with getting everything moving and filled up my tank and gave me a free car wash. It was my first time buying not only a bmw , but my first car and the experience at this dealership was great from the beginning, especially since me and Luis had been going back and forth through emails. I would definitely recommend buying from this dealership, the process was smooth , no hiccups and they really just try to look out for you. Good stuff. More

Kathleen Favale was very friendly and knowledgeable about the car I was interested. I told her what I was looking for and she knew exactly understood my needs. she work with me on prices and trade-in. I did the car I was interested. I told her what I was looking for and she knew exactly understood my needs. she work with me on prices and trade-in. I did not care for service contract sales person because all he cares about making the sales and Lots misinformation and rude because I did not purchace what he was selling. Credit manager was not on top of things because she forgot to finance me correctly plus forget to applied my down payment toward my new car until I made an inquiry about may monthly payments. I Just wants to say Kathleen and GM Anglio was very professional. More

This dealership exemplifies customer service. In a day when others are cutting back and choosing lean methods of operation, it's good to know that there are still those that are able to service a customer when others are cutting back and choosing lean methods of operation, it's good to know that there are still those that are able to service a customer's needs as well as their vehicle. I brought my car in for service, and having been to other BMW dealerships before, and owning other BMWs before, I knew the routine. Everyone strives for the coveted 5 star rating however, when given several options to accommodate your schedule, provide a car service and even drop off your car while you're on vacation, I think this dealership deserves praise. I was given an estimate which was inadvertently miscalculated, the dealership honored the original quote. As we all know mistakes can happen, but I do believe that it says a lot about a person, their staff and the reputation of their company if they are able to handle those mishaps in an accommodating and timely manner. Kudos to Dave, Rich, Jeff, Eric, and the rest of the Park Ave service staff. Looking forward to continued business as well as more BMWs. -Rami More

Leased a 335i Convertible and the experience was painless. Rob was very knowledgeable about the product and worked with me to get exactly the one I wanted. Set an appointment with him to discuss the painless. Rob was very knowledgeable about the product and worked with me to get exactly the one I wanted. Set an appointment with him to discuss the vehicle, he was ready and available on time, was very courteous and took the time after the transaction was complete to walk me through all of the features on the vehicle. Overall, an excellent experience and i would recommend both Park Ave BMW and Rob to anyone considering a new BMW lease or purchase. More

Rob was an excellent Client Advisor. His follow-up and attention to details was great. I showed up at the dealer on a Friday afternoon at 1pm and was out the door with my 2008 550 CPO by 3pm. Everything attention to details was great. I showed up at the dealer on a Friday afternoon at 1pm and was out the door with my 2008 550 CPO by 3pm. Everything worked well and the staff was very friendly and helpful. Whould certainly recommend Rob and Park Avenue to anyone. More

I own two BMWs and Park Ave Service department is by far the BEST I have experienced. I was traveling from upstate New York to NJ for an appointment and my car started to violently shake without any warnin the BEST I have experienced. I was traveling from upstate New York to NJ for an appointment and my car started to violently shake without any warning sign. BMW roadside assistance connected me to the nearest BMW service station, Park Ave BMW service and the front desk customer rep, Mia assisted me to get to their location safely. Eric Cuello, Service Consultant assisted me with an excellent service. He was very professional and knowledgeable in answering all my questions. His confidence and assurance helped me to know that I was going to be well taken care of. My car was fixed in no time and I was able to drive safely back home without missing my appointment. Eric went above and beyond to accommodate my needs and I highly recommend Park Ave service department. More

Rob was a really friendly guy who helped us get exactly what we wanted. He was patient and made sure we understood the different features of the x5 before we left. Rob went above and beyong to ensure that what we wanted. He was patient and made sure we understood the different features of the x5 before we left. Rob went above and beyong to ensure that we were satisfied with this purchase. We love the new car and Rob definitely made the experience 10 times better! More

I am very pleased with the quality of the service provided to me at Park Ave BMW by both Alan and the finance department. I called and asked to test drive a car in the showroom and by the time I dro provided to me at Park Ave BMW by both Alan and the finance department. I called and asked to test drive a car in the showroom and by the time I drove over to the dealership Alan had it out and ready for me to drive. The deal was handled very efficiantly yet Alan took time to explain the car and review everything I needed to know. I love the certified pre-owned BMW and highly recommend the dealership. More

Luis has extraordinary people skills, throughout my entire purchase I felt as if I've known Luis for years. He is very friendly and goes above and beyond to satisfy his customers. My son who I bought entire purchase I felt as if I've known Luis for years. He is very friendly and goes above and beyond to satisfy his customers. My son who I bought the car for also liked Luis and is indeed happy with the car. I will definately recommend Luis to all of my acquaintances,he is truly an asset to Park Ave BMW. And I will without a doubt buy my next car from Luis. More