Paramus Chevrolet

Came to lease a new Volt. Staff were terrific in arranging a buy-out of my old lease and arranging a new one. Got it all done this morning! arranging a buy-out of my old lease and arranging a new one. Got it all done this morning! More

7/24/2013 Brought leased car in for a leaking water pump. I was told I needed new front and rear brakes for 500.00. They told me that they were unsafe and I needed to replace them immediately. When pump. I was told I needed new front and rear brakes for 500.00. They told me that they were unsafe and I needed to replace them immediately. When they asked me if they made any noise - I said no. Lease was up in one month. Went to get a second opinion - was told I had 2, 000 to 3 ,000 miles left on the brakes. When I turned it in on 8/26/2013 I had only put 90 miles on it. 8/26/2013 Car was turned into Paramus Chevrolet one month prior to lease termination. At that time I was informed that there was a lease cancellation fee of 395.00 which I was never informed of and I would get a bill 6 to 8 weeks after I turned it in. 9/3/2013 I talked to Bobby at US Bank (the financier) to check to make sure no additional charges would be made and he said it was paid in full and no further funds would be withdrawn. 10/7/2013 I checked my bank account and another payment was withdrawn on 10/1 of the amount of 613.26. I called US Bank and spoke with Clarissa and she said that they could issue me a cashiers check which would take 10 days or I could go to my bank and they should be able to refund the money. I did go to my bank and it would it take 10 days to file for a refund and she did not know how long it would take to get the money back. I returned home and talked to US Bank and I was transferred to Mr. Wilson who informed me there was NO RECORD OF MY CAR BEING RETURNED TO PARAMUS CHEVROLET. When I talked to Paramus Chevrolet they said they would check to see if the keys were there. I also talked with someone before Mr. Wilson and she informed me that payments had not been stopped but she would stop them. I called Paramus Chevrolet and he asked who was my salesman for my new car I was purchasing. I told him I would NEVER do business with a Chevrolet dealership again. I have leased Cheveys since 1990. Mr. Wilson also informed me the refund would be returned minus the 395.00 lease cancellation fee as well as any other charges. The car was inspected by a representative of US Bank and I was informed that there was nothing wrong with it. US Bank stole my money out of my account. I am a single mother and I live month to month on my paycheck. This is more than an inconvenience. It effects all of my bills and my ability to pay for the necessitates of life.US Bank said it was a mistake. More

Everyone I dealt with at this dealership was very friendly and helpful. No hard-ball tactics and Paul and Tim went out of their was to find me the car I wanted in my choice of color. friendly and helpful. No hard-ball tactics and Paul and Tim went out of their was to find me the car I wanted in my choice of color. More

Our experience couldn't have been easier or more pleasant. Our sales rep was funny, smart and honest. He knew the answer to every one of our questions and was super patient with us. Left feeling gre pleasant. Our sales rep was funny, smart and honest. He knew the answer to every one of our questions and was super patient with us. Left feeling great about the price, the service and the car we bought. Ask for Bob!! He's the best rep I've dealt with. More

Bob was awesome! He listened to what I wanted and needed and didn't make me feel pressured at all! I would recommend anyone wanting to by a vehicle to go visit him! and didn't make me feel pressured at all! I would recommend anyone wanting to by a vehicle to go visit him! More

My wife and I have bought three cars from Bill and he has been nothing but above board, helpful, and very thorough. Any issues that have come up, he addresses them through to completion. I plan on buying my been nothing but above board, helpful, and very thorough. Any issues that have come up, he addresses them through to completion. I plan on buying my next car from him and the one after that. More

All expectations were met and Customer Service was excellent, specifically Omar. He went above and beyond to make our car buying experience pleasant and enjoyable. excellent, specifically Omar. He went above and beyond to make our car buying experience pleasant and enjoyable. More

We highly recommend working with Bob Brooks at Paramus Chevrolet. You can’t help but like a guy who doesn't take himself too seriously and has a positive outlook on life. His zany personality is infectiou Chevrolet. You can’t help but like a guy who doesn't take himself too seriously and has a positive outlook on life. His zany personality is infectious and before long you’ll find yourself laughing along with him. But all fun aside, he does take his job seriously and he did everything he could to make sure we were satisfied with our purchase. Buying a car can be a painful experience but Bob and the entire staff at Paramus Chevrolet made it enjoyable. We will definitely go back to Bob and Paramus Chevrolet in the future. More

I would recommend anyone to Paramus Chevrolet. My salesperson (Bob Brooks) had excellent customer service skills along with product knowledge. He made my experience there great. I would recommend see salesperson (Bob Brooks) had excellent customer service skills along with product knowledge. He made my experience there great. I would recommend seeing him to purchase or lease a vehicle. In addition, the front desk receptionist was welcoming and friendly. I leased a Chevrolet Cruz which I am very pleased with the car and price. More

I was treated with respect throughout my entire visit in purchasing my new Equinox. Bob Brooks was outstanding in his approach to providing information in a friendly way. He was not pushy or dismissive. Ra purchasing my new Equinox. Bob Brooks was outstanding in his approach to providing information in a friendly way. He was not pushy or dismissive. Rather, I felt extremely comfortable that he was trying his best to help me to purchase my vehicle. I appreciate his honesty and service More