Paramus Chevrolet

Absolute disaster of an experience. 0 stars if it were possible. -Did not honor pre-agreed vehicle price -Did not disclose fees when taking payment over the phone -Did not refu 0 stars if it were possible. -Did not honor pre-agreed vehicle price -Did not disclose fees when taking payment over the phone -Did not refund entire desposit amount initially -Refused to refund full amount after being asked. Needed to file a police report and summon officers to the showroom. -Responded to my Google review, but assumed I was someone else as they addressed me by the entirely wrong name. More

CJ is awesome! Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car at that moment! UPDATE: when I originally left my review, I’d like to note that I gave the dealership and our experience five stars. We’ve now owned our Traverse for 40 days. The problems began 8 days after we bought the car. The backup camera failed. We were told we could not get a loaner car for another week. When we dropped off the vehicle for service, it took another 11 days to be told the problem had been resolved. When we went to pick up the car, not only was the backup camera still not working, but the radio was also not working now. We were immediately put back into a loaner vehicle. It took another 8 days to get an update from the service department. We are now being told that they have ordered a new radio and they are still diagnosing the issue with the backup camera. This has been a completely ridiculous, frustrating, unprofessional experience and the only consistent part of their customer service is that it is terrible. During the process, more than 4 messages were left to speak with the general manager, and it took more than a week to get a call back. The dealership having possession of my vehicle for 19 of the 40 days we’ve owned it is inappropriate and gives us pause in bringing any future business to them. Based on my current experience, I cannot recommend this dealership. The only positive part of our experience was working with CJ, our salesperson. More

Absolutely stellar experience at Paramus Chevrolet, all thanks to Justin! His personality, dedication and attentiveness made purchasing my new car a fantastic experience. Justin's attention to detail and e thanks to Justin! His personality, dedication and attentiveness made purchasing my new car a fantastic experience. Justin's attention to detail and extensive knowledge of Chevy vehicles exceeded my expectations. I felt valued and supported throughout the entire process. If you're in the market for a Chevy, do yourself a favor and ask for Justin! More

The dealership is very good Andy the salesperson was very accommodating I will definitely buy again from them Sue accommodating I will definitely buy again from them Sue More

Everyone at this dealership is very nice but when the final paperwork is drawn up they do not honor the discounts originally offered. On the initial paperwork, we were presented with a pricing breakdown final paperwork is drawn up they do not honor the discounts originally offered. On the initial paperwork, we were presented with a pricing breakdown that included a $2000 discount off the sticker price. The vehicle was not ready for release the same day so we had to come back to sign the contract and pick up the truck the following business day. When the contract was created, there was only an $878 discount taken. Unfortunately, I did not catch this at the time of signing because the cash price listed includes the taxes and I did not think to do my own calculations. Also to note, there is a sign in the dealership window that states they use Kelley Blue Book trade-in values, however our salesperson told us "no dealership uses Kelley Blue Book anymore" and the best they could do was $720 under the Carfax value. The discrepancy in the discount amount alone is significant enough to make a huge difference in monthly payments when financing. I think it is shameful to take advantage of hard-working customers on a budget. If you expect a good deal from honest people, this is not the place for you. More

Scammers I. came here to get a vehicle trust the salesperson's word,signed the contract without reading it and end up with a 48 months contract instead 39 months came here to get a vehicle trust the salesperson's word,signed the contract without reading it and end up with a 48 months contract instead 39 months as this scammers lied to her, DON'T TRUST THEIR WORDS READ THE CONTRACT FIRST More

Leased 4 cars over the years from Paramus Chevrolet with Andy Soltis.. He always gives us the time, attention & good deals. He is very patient with us Senior’s since we always have so many questions. I hig Andy Soltis.. He always gives us the time, attention & good deals. He is very patient with us Senior’s since we always have so many questions. I highly recommend Paramus Chevrolet & Andy!! More

Andy Soltis, Ivonne Flores, Kwami Ankapong and Jonathan Ramos are the reason for this 1 star review. If I could give these four ZERO stars would! I have been buying cars and trying to deal with this dealer Ramos are the reason for this 1 star review. If I could give these four ZERO stars would! I have been buying cars and trying to deal with this dealership for a while now but these four people have made it a nightmare. Constant lies and unprofessionalism just to get me in the door and waste my time! This dealership needs a revamp ASAP ! More

Had a great experience with everyone at the dealership. Would go there again, when the time comes. Would go there again, when the time comes. More

Andrew Soltis is the best! They were professional, friendly, and gave me a very reasonable price. Overall, they provided great service and made the dealing process seamless. They were professional, friendly, and gave me a very reasonable price. Overall, they provided great service and made the dealing process seamless. More