Paramus Chevrolet

Kwami who is a business manager tries to charge me 2 different amounts attached to an extended warranty that were never agreed to. These 2 charges totaled 1600 dollars. When this crook was confronted wi different amounts attached to an extended warranty that were never agreed to. These 2 charges totaled 1600 dollars. When this crook was confronted with it his explanation was "one of them is a paint protection for when birds crap on your car". If you are stupid enough to buy a car from Paramus Chevrolet do now let that crook Kwami near you or the car!!! More

Horrible customer service. Will never buy from them again. Hawthorne Chevy is so much better Will never buy from them again. Hawthorne Chevy is so much better More

Worst buying experience I have ever had. Salesman never explained about a useless warranty that I HAD TO BUY. COST 998.00. Salesman was not able to send the sales order or policy info. Only Salesman never explained about a useless warranty that I HAD TO BUY. COST 998.00. Salesman was not able to send the sales order or policy info. Only got the info after speaking to business manager. More

What a ripoff of a dealership, They tried to double charge and not give me credit on taxes for trade-in and purchase of new car, Salesperson Justin Quintero was friendly but the heavy set Hispanic Mana charge and not give me credit on taxes for trade-in and purchase of new car, Salesperson Justin Quintero was friendly but the heavy set Hispanic Manager who was giving him all the xx to try and rob me was pathetic when he tried to cover his dishonesty upon our exit, "Do I want him to pay my taxes"? What a joke, He probably doesn't even pay his own taxes. And as I told him & Justin, $2700 in Dealer fees is outrageous and in my 30 years of buying vehicles I've never experienced such a ripoff! Stay far away from this dealership until they learn to follow NJ Tax laws and stop ripping off customers More

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service dep My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole. More

Absolutely horrendous experience! I originally came in with just my fiancé, but my father-in-law joined us when he got off of work. As soon as my father-in-law entered, he realized he I originally came in with just my fiancé, but my father-in-law joined us when he got off of work. As soon as my father-in-law entered, he realized he wasn’t going to be able to take advantage of me and his whole demeanor changed. For an entire hour, this man refused to give us a price all while continuously belittling myself, my fiance and FIL, my job, and all other teachers and made several racially motivated remarks about the town I work in and where my FIL grew up as well as the town many of mine and my fiancés family is from. He even got irrate after my father-in-law asked the simple question of, "Has he given you a price yet?". After finally coming back with a price that was not in our budget and very different from the advertised deal, the man continued to berate teachers and how "we don’t know anything" and "we're all just looking to come in and pay nothing". After having had enough of his bullying, I respectfully said we were not making a deal and requested to leave. On the way out of the office, Andy continued to make comments such as, “these people”, “you people”, and made a comment about how no other salesperson wanted to work with me, even though I had not spoken to any other salespeople. Of course, all these comments were made directly at me, the female, after my FH and FIL walked ahead. My FIL came back in to confront him and they nearly got into a physical altercation as Andy continued to make comments about us or should I say “these kind of people”. No one else in your store intervened other than to stop my FIL from re-entering until Andy started to get a little louder and bolder with his comments and was then told to leave the sales floor. STAY AWAY FROM PARAMUS CHEVROLET!!! More

CJ is awesome! Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car at that moment! UPDATE: when I originally left my review, I’d like to note that I gave the dealership and our experience five stars. We’ve now owned our Traverse for 40 days. The problems began 8 days after we bought the car. The backup camera failed. We were told we could not get a loaner car for another week. When we dropped off the vehicle for service, it took another 11 days to be told the problem had been resolved. When we went to pick up the car, not only was the backup camera still not working, but the radio was also not working now. We were immediately put back into a loaner vehicle. It took another 8 days to get an update from the service department. We are now being told that they have ordered a new radio and they are still diagnosing the issue with the backup camera. This has been a completely ridiculous, frustrating, unprofessional experience and the only consistent part of their customer service is that it is terrible. During the process, more than 4 messages were left to speak with the general manager, and it took more than a week to get a call back. The dealership having possession of my vehicle for 19 of the 40 days we’ve owned it is inappropriate and gives us pause in bringing any future business to them. Based on my current experience, I cannot recommend this dealership. The only positive part of our experience was working with CJ, our salesperson. More

Absolutely stellar experience at Paramus Chevrolet, all thanks to Justin! His personality, dedication and attentiveness made purchasing my new car a fantastic experience. Justin's attention to detail and e thanks to Justin! His personality, dedication and attentiveness made purchasing my new car a fantastic experience. Justin's attention to detail and extensive knowledge of Chevy vehicles exceeded my expectations. I felt valued and supported throughout the entire process. If you're in the market for a Chevy, do yourself a favor and ask for Justin! More

The dealership is very good Andy the salesperson was very accommodating I will definitely buy again from them Sue accommodating I will definitely buy again from them Sue More

Everyone at this dealership is very nice but when the final paperwork is drawn up they do not honor the discounts originally offered. On the initial paperwork, we were presented with a pricing breakdown final paperwork is drawn up they do not honor the discounts originally offered. On the initial paperwork, we were presented with a pricing breakdown that included a $2000 discount off the sticker price. The vehicle was not ready for release the same day so we had to come back to sign the contract and pick up the truck the following business day. When the contract was created, there was only an $878 discount taken. Unfortunately, I did not catch this at the time of signing because the cash price listed includes the taxes and I did not think to do my own calculations. Also to note, there is a sign in the dealership window that states they use Kelley Blue Book trade-in values, however our salesperson told us "no dealership uses Kelley Blue Book anymore" and the best they could do was $720 under the Carfax value. The discrepancy in the discount amount alone is significant enough to make a huge difference in monthly payments when financing. I think it is shameful to take advantage of hard-working customers on a budget. If you expect a good deal from honest people, this is not the place for you. More