Palmer Dodge Chrysler Jeep Ram - Service Center

I brought a 2005 Jeep Wrangler in that I was thinking of buying from CarMax to get looked at and generally inspected. Mr. Tim Rankin was the Mechanic who looked at it and spent the time to throughly go over buying from CarMax to get looked at and generally inspected. Mr. Tim Rankin was the Mechanic who looked at it and spent the time to throughly go over everything on the jeep to ensure it was a sound purchase for me. I might add that this was all free of any charge because I had a free 31point inspection coupon that they had sent me. I have also had Mr. Rankin work on my 2005 Jeep Liberty and have always found him to be knowledgable, honest and willing to take the time to show you what your vehical needs done if anything. I have rarely had this type of great customer service from any Mechanic at any other dealership before. Thank you for employees like Mr. Rankin. Regards, Richard Kim Kleisner More

I purchased a used vehicle from Palmer Dodge. I didn’t realize it at the time, but the tires were in very poor condition, so by the time I went for my first oil change after 3000 miles, the recommendation realize it at the time, but the tires were in very poor condition, so by the time I went for my first oil change after 3000 miles, the recommendation was FOUR NEW TIRES. I couldn’t help wondering why Palmer Dodge would even put the car on the lot if it knew that all the tires were in need of replacement. Buyer beware. When I went back to my Sales person, he stated nothing could be done. His manager was also not very cooperative. I went to service to get the records on the vehicle. The service Manager, David Keller said he would do what it took to make the situation right. If it had not been for David Keller and the Service Team, I don’t know what I would have done. I would not purchase a vehicle from Palmer Dodge but I will continue to get my car serviced there as well and refer my friends/co-workers. I would only recommend Service, not sales. More

I am happy with the work this dealership does and they sure juggle a lot of customers well. My only complaint is that for the 2nd time they have promised that they would wash my van as part of my service sure juggle a lot of customers well. My only complaint is that for the 2nd time they have promised that they would wash my van as part of my service and have not done it. This time they said there was something wrong with the plumbing which sounded like an excuse. More

I went in for an oil change, tire rotation and a wash. I was there for over 4 hours. There were obnoxious kids there running around and yelling. I know the kids were not their fault but I will not waste my was there for over 4 hours. There were obnoxious kids there running around and yelling. I know the kids were not their fault but I will not waste my time there again. More

Recall work on 2007 Jeep and Check Engine/Gas Cap Light - %23.00 to reset the light and it is back on. Palmer did nothing and wasted two days and 30 miles round trip. I can do the same thing unhooking th %23.00 to reset the light and it is back on. Palmer did nothing and wasted two days and 30 miles round trip. I can do the same thing unhooking the battery. Won't be back and they won't get the opportunity at the next Chrysler purchase. More

great first experience with the express oil change. Morgan was extremely helpful and a pleasure to work with. Work was done quickly. I would definitely use again for the next service... Morgan was extremely helpful and a pleasure to work with. Work was done quickly. I would definitely use again for the next service... More

Morgan was very fast and very friendly. As always Palmer Dodge was on point and had the answers to all my questions. Thanks again for your work. Dodge was on point and had the answers to all my questions. Thanks again for your work. More

Outstanding customer service. Made me feel like family. I talked to the director over parts and service prior to this but he seemed more interested in his phone than his customers. But bill and Mr. Keller ma talked to the director over parts and service prior to this but he seemed more interested in his phone than his customers. But bill and Mr. Keller made me want to write a great review for them. Cudos keep up the good work More

Customer service was excellent, all employees were professional, quality service delivered as promised at a fair price in a timely manner. Have already recommended to others. professional, quality service delivered as promised at a fair price in a timely manner. Have already recommended to others. More

Jody Cruce went out of his way to locate new run flat tires for my 2005 Cadillac CTS-V. Roberto Del Campo really went the extra miles to get the tires installed and correct a defective tire sensor issue tires for my 2005 Cadillac CTS-V. Roberto Del Campo really went the extra miles to get the tires installed and correct a defective tire sensor issue. I have always received outstanding service as well as great new car pricing and trade-ins. More