Palmer Dodge Chrysler Jeep Ram - Service Center

Easy, great communication, fast Dawn was great at keeping me up to date and doing what she could to speed things along. She explained everything as it was happening. She also showed Dawn was great at keeping me up to date and doing what she could to speed things along. She explained everything as it was happening. She also showed me what they did to the vehicle. More

timely and completed as requested Follow-up was important and done by Hirum, Service Adviser. He followed up and insured service was complete. Winston always does a great job and is an Follow-up was important and done by Hirum, Service Adviser. He followed up and insured service was complete. Winston always does a great job and is an asset to the dealership More

No rental cars! Thomas was great, but the dealership needs to solve their rental car problem. Saying that it's the rental car company's fault is deflecting the blame. Thomas was great, but the dealership needs to solve their rental car problem. Saying that it's the rental car company's fault is deflecting the blame. And then the part not arriving on the delivery truck was another error. And this was for a new car with 400 miles on it, so had issues on arrival from manufacturer. Again, not their fault, but the rental car situation was ridiculous, and occurred over multiple days. More

My First Time - Flawless! Exceeded my expectations for issue resolution, service, turn around time, and follow-up. Warranty work included a vehicle which was on site. Was tol Exceeded my expectations for issue resolution, service, turn around time, and follow-up. Warranty work included a vehicle which was on site. Was told it could be 2 days - but they completed in one. More

Great customer service Luis did an great job. He took care of me, was very patient and had a great customer service. I’m sticking with Luis now on. Luis did an great job. He took care of me, was very patient and had a great customer service. I’m sticking with Luis now on. More

Dawn Bresko is awesome! Dawn Bresko in service is awesome! She was professional, timely and great at communicating updates along the way. The service I received was wonderful Dawn Bresko in service is awesome! She was professional, timely and great at communicating updates along the way. The service I received was wonderful and I will certainly be bringing my vehicle back! More

Great Customer Service Really great customer service. Mike went out of his way to make sure I was taken care of and got me back on the road in no time. Really great customer service. Mike went out of his way to make sure I was taken care of and got me back on the road in no time. More

Price quote I went in to get a price quote to replace the dust shields/splash guards that are located beneath the engine on my Chrysler 300. Driving in and drivi I went in to get a price quote to replace the dust shields/splash guards that are located beneath the engine on my Chrysler 300. Driving in and driving out of the service area is a bit of a gauntlet at Palmer DCJR but I got her done. More

Recall and warranty work I took the vehicle in for several recalls and an issue that was covered under warranty. Everything was handled well and the vehicle was ready to go b I took the vehicle in for several recalls and an issue that was covered under warranty. Everything was handled well and the vehicle was ready to go by the estimated time. More

Great Service - Service Center In relation to the Servicing Department; i would like to specifically mention Thomas Pappas for exceptional service as the service advisor and for the In relation to the Servicing Department; i would like to specifically mention Thomas Pappas for exceptional service as the service advisor and for the tech that did the work. However while there I watch the service being given by other advisors and this is a location you would want to take your vehicle to. Thank you Thomas for partnering with me and making sure I was first. Your actions around providing great customer service is truly remarkable and I look forward to a lasting relationship between you, Palmer Dodge, and me for my vehicle needs even though I reside 40-50 mins away. More