Palmer Dodge Chrysler Jeep Ram - Service Center

Thank you very much Winston!!!!!!!!!!!!!! Hello . Winston is my service advisor for many years. Always great experience !!!!!!!!!!!!!!!!!Price is good and quality of work as well.Scheduling is Hello . Winston is my service advisor for many years. Always great experience !!!!!!!!!!!!!!!!!Price is good and quality of work as well.Scheduling is very fast as well.Thank you very much. More

One bad experience after years of good service. I brought my car in for an oil change. Based on previous time, I expected to wait 30-50 minutes. After I had waited an hour, I called the service rep. I brought my car in for an oil change. Based on previous time, I expected to wait 30-50 minutes. After I had waited an hour, I called the service rep. He told me the that it would not be taking the hour that he had told me to expect (I do not recall him mentioning anything about how long the wait would be). He went on to say that it would be another hour, but would see if he couldn't do something to make it just 30 minutes. After another 45 minutes had passed, I phoned again. Yhe told me it was ready, so I walked over to his desk outside the service department. As I walked, I expected to see my car parked somewhere nearby, as I usually do after it is serviced. I did not see that. Instead, he walked me over to the bay where it had been worked on and drove my car out of the bay. Then he asked me to wait while he hurriedly got a HANDWRITTEN sticker with a mileage on it and put it on my windshield. In the over 20 years that I have been getting service from Palmer Dodge, I have never before seen a handwritten sticker for when to get my next oil change. Since I do not drive a lot of miles, I bring in my car after about three months have passed. The sticker has just the mileage on it and not the date for the next service. Since the sticker does not have a date on it, it fails to fulfill its purpose. What is does do is remind me of the day when an oil change mysteriously took longer than it should have and I was not told to expect such a long wait. This denied my the opportunity to decide to come back at a different time. I will try Palmer again and expect to have a better experience. Before I started getting my service done at Palmer, I was getting service at Troncalli which was then located across the street from Palmer. Since then, they have moved closer to where I live. If I am disappointed again at Palmer, I will go back to Troncalli and hope that they have improved over the last 20 years. More

Great as always! Palmer Dodge always provides prompt and friendly service and stand behind the repairs they perform. The only dealer I take all of my vehicles to for Palmer Dodge always provides prompt and friendly service and stand behind the repairs they perform. The only dealer I take all of my vehicles to for service. More

Always great service!! Wouldn't trust anyone else with my daughters car. I know I can send her there without worrying that they will try to scam her. Wouldn't trust anyone else with my daughters car. I know I can send her there without worrying that they will try to scam her. More

Amazing customer service Winston is always on point with timely reminders and informative service updates! Very friendly atmosphere and fast, high-quality workmanship! I love Winston is always on point with timely reminders and informative service updates! Very friendly atmosphere and fast, high-quality workmanship! I love Palmer - it’s the only CDJR dealership and service center for me and my 2018 Jeep Wrangler Rubicon (JL)! More

Thomas Pappas is AMAZING!! I took my car in due to the service transmission light coming on. I dealt with Thomas in the service department and he took care of me from start to I took my car in due to the service transmission light coming on. I dealt with Thomas in the service department and he took care of me from start to finish. I was very impressed with his customer service. Once the diagnostic was ran I was told my repairs would be $700 dollars. I’m a single mother so I panicked not knowing how I was going to afford it. I was praying for a blessing and that is when Thomas went above and beyond for me. He reached out to his boss and Chrysler to offer me additional assistance. It took a couple of days but the final results were I only had to pay $155 for my diagnostic testing and $150 for the deductible. I was so thankful and grateful for Thomas taking the initiative to help me when I needed it the most and he did it without me even asking. He made sure to communicate with me entire time my vehicle was with him. He made my experience overall good! I give Thomas Pappas 5-stars! He was polite, professional, attentive, and he was very caring. Thank you Thomas for all of your help and excellent customer service. I’m riding safely now thanks to you and Dodge Palmer. More

job done well great atmosphere. Everyone making sure you are taken care of. Had warranty work completed with advisor, Mike Parrot. Made every effort to make sure ev great atmosphere. Everyone making sure you are taken care of. Had warranty work completed with advisor, Mike Parrot. Made every effort to make sure every possible problem was fixed. Thanks Palmer Dodge. Truck is running well. I will always bring any of my work to you guys. I pass up other dealers to get to you from Smyrna, More

Replace battery Had to have battery replaced...it was still under warranty....it was an easy appointment. Thomas was very helpful and explained what was being done. Had to have battery replaced...it was still under warranty....it was an easy appointment. Thomas was very helpful and explained what was being done. More

Best service!!!! I had a bad experience at this dealership last year and wanted to give them about try. And they knocked it out of the ballpark I had a bad experience at this dealership last year and wanted to give them about try. And they knocked it out of the ballpark More

Took good care of me I was able to get everything handled efficiently, and Luis, my service advisor, jumped through a few extra hoops to help me with some issues. He did a I was able to get everything handled efficiently, and Luis, my service advisor, jumped through a few extra hoops to help me with some issues. He did a great job taking care of me. More