Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Palmer Dodge Chrysler Jeep Ram - Service Center
Roswell, GA
4,326 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
4,326 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center
Sort by
October 02, 2019
Stereo issues/battery Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they a Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they are genuinely working to do their best and get things done in a timely manner. More
by SLYNNSTER22
Verified Customer
October 02, 2019
Fast & got the job done, with clear communication. Thanks for a great first visit- it was easy to set an appointment online, and my trip was a quick one. Everything was done as I had asked and the ser Thanks for a great first visit- it was easy to set an appointment online, and my trip was a quick one. Everything was done as I had asked and the service rep explained everything that would be done- no surprises on costs or work that was needed. More
by drfunk.jms
Employees Worked With
Luis Torres
October 02, 2019
Excelent Mr Hiram at service did an excellent job for me.. He was friendly and very profesional. It was my first service Expirience at the dealer with my n Mr Hiram at service did an excellent job for me.. He was friendly and very profesional. It was my first service Expirience at the dealer with my new Jeep Gladiayor . More
by Santiago
Employees Worked With
Hiram (Service )
October 02, 2019
Great experience Luis was helpful, kept me up to date with progress and offered different options to fix the problem. A courtesy vehicle was also provided so I wasn’t Luis was helpful, kept me up to date with progress and offered different options to fix the problem. A courtesy vehicle was also provided so I wasn’t put out in anyway. More
by rmoslen
Employees Worked With
Luis
October 02, 2019
recall quick easy in an out. comfortable waiting room. no charge as was a recall. was nice to look at inventory of new jeeps while i waited and was not has quick easy in an out. comfortable waiting room. no charge as was a recall. was nice to look at inventory of new jeeps while i waited and was not hassled by sales guys. More
by DANNY.BRIDGES
Employees Worked With
Luis
October 02, 2019
Took care of all our needs. Great service. Very friendly Caring staff Took us right away Everyone loves our Service Dog and is ready with treats! Explains and keeps us upda Great service. Very friendly Caring staff Took us right away Everyone loves our Service Dog and is ready with treats! Explains and keeps us updated throughout our service of the car. More
by Ron
Employees Worked With
Louise and Herium
October 01, 2019
Best service!!!! Luis is the best. Kept me informed and answered all my concerns. Had a problem my first time bring the car in for this issue but he was quick to resol Luis is the best. Kept me informed and answered all my concerns. Had a problem my first time bring the car in for this issue but he was quick to resolve it for me More
by GR
Employees Worked With
Luis
October 01, 2019
Excellent Service and quality work Winston was excellent had my soft top put on same day and they also purchased back my hardtop. This experience was great will be back Winston was excellent had my soft top put on same day and they also purchased back my hardtop. This experience was great will be back More
by Haz
October 01, 2019
Outstanding service Service Advisor was awesome! Can’t remember her name but it was a lady with crutches. I will check a name below but did not encounter anyone other tha Service Advisor was awesome! Can’t remember her name but it was a lady with crutches. I will check a name below but did not encounter anyone other than the lady mentioned above. More
by BOB@NMSIMG.COM
Employees Worked With
October 01, 2019
Service 9.18.2019 My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or pro My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or professional. I brought my Ram for service (under warranty) there was a discrepancy on a "shop fee" and I was unable to get the service manager to return my call. I came to pick up my truck and the service manager didn't even acknowledge me or attempt to see what the issue was. It was not a great experience. I also told the service advisor that my truck had a vibration at 80MPH. He recommended a road force balance (that I already had done). The odd thing was that he stated they only drove the truck at 70MPH but I advised that the vibration was at 80MPH. So how can you recommend something but you didn't even get the truck up to the 80MPH to see the actual problem. It just feels like they recommend services to get money without verifying the problem. Then the funny thing is they recommended replacement of a brake light for 35.00 and wiper blades for 40 dollars however, couldn't even explain to me the issue on the vibration at 80MPH. The only professional thing about my experience was the young lady in charge of loaner cars. She was polite and professional however, the service department staff was not to be desired. I did speak to the VP after my experience. He stated he would look into it and call me back of course I never got a call back. Thanks, More
by mrqjones
Employees Worked With
