Palmer Dodge Chrysler Jeep Ram - Service Center

Service si. Parts no Brought my car in to replace the passenger side front seat belt. It was a simple issue but expensive parts and labor. When the job was done a small Brought my car in to replace the passenger side front seat belt. It was a simple issue but expensive parts and labor. When the job was done a small plastic trim piece was missing from the upper retractor. Subsequent returns could not come up with a trim piece that fit. For the price of parts and labor I expected the job to be completed correctly. A month later it still isn't correct. More

Easy, quick and enjoyable The oil change and tire rotation process was seamless from check in to leaving the service facility. Everything was easy and low stress the best type The oil change and tire rotation process was seamless from check in to leaving the service facility. Everything was easy and low stress the best type of experience More

Always a Great Experience with Palmer Jeep Thomas its always a pleasure to see you and your teammates. I know that some people may think how is it a pleasure to go to the service repair center Thomas its always a pleasure to see you and your teammates. I know that some people may think how is it a pleasure to go to the service repair center for any vehicle. Well if they come to Palmer Jeep they will feel the same way me and my family do! Thank you and All the very best to you guys!! Gale and Gary Long More

Warranty work Thomas was awesome! He accommodated me even thought service was wrapped around the building. He got my truck in, me a complimentary vehicle and fixed Thomas was awesome! He accommodated me even thought service was wrapped around the building. He got my truck in, me a complimentary vehicle and fixed up in 2 days. More

Thanks, Thomas! I dropped off my Jeep at the service center on a Sunday after my radiator overheated. The service area was closed, so I left my keys and information i I dropped off my Jeep at the service center on a Sunday after my radiator overheated. The service area was closed, so I left my keys and information in their after hours drop off. Thomas called me the following day and informed me that there was a factory recall on my radiator fan, and the faulty part was responsible for the issue the day before. The fan was replaced free of charge and I was able to retrieve my car that same day (though I couldn't get it until the following day). He was so helpful and very sweet too. Thank you, Thomas! More

Bad customer service and Bad communication I went for a recall (V41) for my 2019 Jeep Wrangler. I called ahead of time to make an appointment and was told i dont need one. They made me wait for I went for a recall (V41) for my 2019 Jeep Wrangler. I called ahead of time to make an appointment and was told i dont need one. They made me wait for 2 hours before telling me they are out of the part and i had to come back to get it done.No one came to inform me. After waiting for 2 hours, i thought to check with the Service Dept and found my car running outside the door(who knows since how long). Bad customer service, Bad communication, Bad experience. More

Radiator repair Got my new Wrangler in as soon as they could for repair to the radiator, kept up communication while they had the car with regular text messages. We Got my new Wrangler in as soon as they could for repair to the radiator, kept up communication while they had the car with regular text messages. We were able to get a loaner too while my car was being repaired. More

3 hours is too long for and Oil Change My service person was great but the fact that it took 3 hours for an oil change and then the service tech over fills the oil and then check engine lig My service person was great but the fact that it took 3 hours for an oil change and then the service tech over fills the oil and then check engine light comes on and O2 filter goes bad was simply a bad day for everyone. Yes mistakes happen. More

Experience was great. Our experience with the vehicle recall was great. Did not have to wait long and everyone was so nice. I do have one complaint and that is that the dea Our experience with the vehicle recall was great. Did not have to wait long and everyone was so nice. I do have one complaint and that is that the dealership surveys are too long and too detailed. Customers don’t have time for such inconsiderate surveys. The dealership needs to use surveys from companies that have no more than five questions with a one to five star rating. Simple surveys would be appreciated. Everyone ate the dealership was great! More

Peace of mind I called around 8am and asked if they could get me in for my 60k mile service around 10am. They said they could. When I arrived we went over what the I called around 8am and asked if they could get me in for my 60k mile service around 10am. They said they could. When I arrived we went over what the service included and I was given advice on what I needed vs what was suggested. I appreciated the honest. More