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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,282 Reviews

4,282 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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January 14, 2020

Murray provided great customer service and kept me updated throughout the process. The process was seamlessly and I got my car back within a few days. More

by yaliosel
Recommend Dealer
Yes
Employees Worked With
Murray
Jan 15, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for allowing us to service your vehicle. We look forward to supporting your automotive needs in the future.

January 14, 2020

Service department was helpful and quick. I appreciate Murray checking on a couple things outside the general service. My first visit here so had some trouble making appt online. More

by curtisc28
Recommend Dealer
Yes
Employees Worked With
Other Employees : Murray
Jan 15, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

January 13, 2020

Service Rep Luis was great but vehicle problem is not fixed. Unfortunately however, I'm still plagued with the same problem they can't seem to fix...sliding doors on my 2018 Chrsyler Pacifica...don't work about More

by John M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Luis
Jan 13, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Hi John, while we are pleased to hear Luis was able to provide you with exceptional customer service, we're disappointed to hear you're still experiencing the same problem. We hope we can solve this issue for you. Sincerely, Jody Cruce, VP, 770-410-1111

January 13, 2020

Winston is my customer service representative. I love working with him, he is always so responsive and helpful and friendly. He does a great job and always goes the extra mile. I am always glad when he a More

by melanyshaffer
Recommend Dealer
Yes
Employees Worked With
Winston
Jan 15, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to share this note with us! We're beyond delighted to hear you can always count on Winston to provide you with the exceptional service you deserve! We look forward to seeing you again next time.

January 13, 2020

Not a single smile Just an observations is that everybody that works there other than Winston and Nick in sales seem to be absolutely miserable, which in turn makes the More

by PARKER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Winston and Nick are awesome.
Jan 15, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Sincerely, Jody Cruce, VP, 770-410-1111

January 12, 2020

Great Service Thank you for the great service! It was a pleasure working with Luis. We appreciate his time, professionalism and friendly manner in dealing with ou More

by AWJames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Jan 13, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your business and for taking the time to share your experience. We are happy to hear that you had a positive experience with Luis in our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!

January 12, 2020

Robert, was very understanding and promptly tried to find out what was wrong with my Jeep promptly called to let me know the problem and the cost! More

by safari1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiram
Jan 13, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

January 12, 2020

Top notch attention to detail and customer service. My sales experience at Palmer was great and the service side has just continued to reinforce a good decision to buy and service my Jeep at Palmer. Mur More

by tim j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Murray in the service department
Jan 13, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your support! We're delighted to hear our team has always been able to provide you with the exceptional service you deserve!

January 11, 2020

Very Possitive We have always used Palmer Doge for service after purchase of my 2016 Ram 1500. They have always been very professional and willing to help with our n More

by jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto
Jan 13, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

January 10, 2020

Above & Beyond Winston went above and beyond to make sure my experience and car were of the utmost importance. If my next car is a Jeep I will buy from Palmer instea More

by jpmckenzie148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Winston Anderson
Jan 13, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your business and for taking the time to share your experience. We are happy to hear that you had a positive experience with Winston in our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!

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