Palmer Dodge Chrysler Jeep Ram - Service Center

Luis is very helpful and always wanting to make sure we are satisfied. He makes sure we are always up to date on what’s going on. are satisfied. He makes sure we are always up to date on what’s going on. More

Professional & Thorough Roberto was great. He was kind, patient and professional in the way he handled me and my questions. He clearly explained the service process that wa Roberto was great. He was kind, patient and professional in the way he handled me and my questions. He clearly explained the service process that was needed and alerted me to an open "recall" item on my vehicle. He set expectations appropriately, got me into a fantastic loaner vehicle and finished the work ahead of schedule. In today's world it is always nice to treated with respect and kindness. I am a happy customer. More

Fantastic experience from drop off to pick up. I would highly recommend Palmer Jeep for sales and service. Thorough, timely and great job explaining all issues and resolutions. highly recommend Palmer Jeep for sales and service. Thorough, timely and great job explaining all issues and resolutions. More

It was amazing!! Roberto was wonderful. He looked at my minivan and gave me a quote. He was able to complete the job in a short amount of time and for a reasonable pri Roberto was wonderful. He looked at my minivan and gave me a quote. He was able to complete the job in a short amount of time and for a reasonable price. We loved working with him and will ask for him in the future. Thank you so much!! Megen McGuire More

SERVICE MAKES THE DIFFERENCE WHEN I BUY MY NEXT CAR! The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the af The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the after-market crap and replaced it with factory standard lights. The lights went out again, and they found the problem and fixed it the second time. Since they were not familiar with the after-market crap I was willing to pay for the extra work they did. Put your credit card away Mr. Cape, they said to me. That is exceptional service. And they gave me a car to drive while they did it. I'll never buy a car anywhere else. More

Everybody in the service department is awesome every time I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew More

Review of Saturday service Check in process is flawed. Its highly manual. Most reps (the older guys) don’t recognize customers as they come in the door...not even a “I’ll be wit Check in process is flawed. Its highly manual. Most reps (the older guys) don’t recognize customers as they come in the door...not even a “I’ll be with you in a moment”. They ignore you until they are ready to help you. Its not even close to a best practice with your competitors. The young lady (did not get her name) working outside was awesome. You need more people like her. More

Key Fob replacement Some confusion as I was transferred between departments to get my new Keyfob- first at parts and then service. Confusion to where to go and when I got Some confusion as I was transferred between departments to get my new Keyfob- first at parts and then service. Confusion to where to go and when I got to service they said they hadnt heard anything from parts dept and then i was kindly told I have a free oil change for my new Jeep so they did that but I didn't know that this would take over an hour. I just wanted to get a new key fob and I had to order it and now I have to go back in to get it customized which is fine. In the meantime I was sent about 4 emails in two days trying to sell me a new jeep, trade in my Jeep (Which I just bought from another dealership) and it was kind of irritating to be sent so many appeals right away before I even got my first service request finished. I wrote back that I didnt want to get all of these emails and feel berated and over marketed. I need first to gain some trust with your dealership and I'd rather not be asked to trade in my Jeep with 3400 miles on it to upgrade to a new one. Seems pushy to me. No good waiting room for service area and I went back to ask why it was taking so long to do oil change and my car was in line to pick up but no one called me or came to the waiting area to tell me. Then I had to wait and check out and pay for key fob and get that ordered. Seemed like it was more time that I expected just to order a new key fob. More

Very Efficient! Murray was very friendly and super helpful during my visit!! He was able to get my issue resolved quickly, especially since I had a grouchy 9 year old Murray was very friendly and super helpful during my visit!! He was able to get my issue resolved quickly, especially since I had a grouchy 9 year old! More

Quick and easy Went in for an oil change. Also had the brake lines flushed. Didn't try to up-sell me on anything else. Everything went great! Went in for an oil change. Also had the brake lines flushed. Didn't try to up-sell me on anything else. Everything went great! More