Palmer Dodge Chrysler Jeep Ram - Service Center

Ppor communication I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your driver to drop me off at work, about 3 miles away. Your courtesy driver was the highlight of my service. She did great! I had to follow-up on the status of my car the afternoon of the day I dropped it off. (I dropped off at 7:30, called at 2 PM.) I was told that 5 technicians called in sick and they hadn't even looked at my van. "Let me talk to the service bay and I'll get back to you." Two hours later I called again because the driving service supposedly ended at 4. I was then informed that my van would not be seen that day. Summary - I was provided a car for the day, thank you, and the car was repaired the next day. However, as I drove it home, the Stop/Start was still not working. I called back and was told it would take 24 hours to reset. So...my rating is because your communication, across the board, was awful. Don't worry...I won't be back. More

Awesome Service! We own a Jeep which had a recall for an issue. I took my letter to the Service Manager who hadn't been aware of the recall as yet. However, after ass We own a Jeep which had a recall for an issue. I took my letter to the Service Manager who hadn't been aware of the recall as yet. However, after assuring me the issue would be handled, the part was ordered and installed and IT COULDN'T LOOK BETTER. We are very grateful that Jeep stood behind their product, and for the over-and-above service we received from Palmer Dodge! More

Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the vehicle in for service at 78,000 miles, when Hiram was also my service advisor. So I did not need new plugs just 8,000 miles later. I called his manager, David Keller, who was very nice and gave me a refund for the plug work, but I am still not happy. Dealer service departments have a reputation for trying to add on unnecessary work, and Hiram confirmed that. I will most likely not return to the dealership for future service. I don't trust them any more. More

I needed to have airbag recalls on 2 vehicles completed. I showed up Monday morning planning to simply schedule the recalls. By the time Murray got finished with me, I had both of them taken care of by Mond I showed up Monday morning planning to simply schedule the recalls. By the time Murray got finished with me, I had both of them taken care of by Monday evening! Getting Uber’d home was a huge and unexpected help in making it happen. Straight A’s for Murray and Palmer Dodge! More

Great costumer service We have worked with Roberto for many years and are very pleased with his service. He is very knowledgeable, helpful and a very nice person. I'd reco We have worked with Roberto for many years and are very pleased with his service. He is very knowledgeable, helpful and a very nice person. I'd recommend him for your jeep repairs/service. More

Amazing Service and Oil Changes These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitte These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitter will never leave her side. Keep up the great stuff, Palmer Dodge Service! More

Well Please !! The service Rep. Winston Anderson was wonderful in repairs of my vehicle. He was willing to answer all my questions and concerns. Thanks again to al The service Rep. Winston Anderson was wonderful in repairs of my vehicle. He was willing to answer all my questions and concerns. Thanks again to all. More

Nice visit At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales s At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales section, Matthew Sampson gave me answers for all my questions and concerns in very nice and through way. Thank you. [I was very glad to see him there again. I purchased my current car (2016 Challenger) from him because the way he handled all my questions and concerns was better than any other salespersons (several main contacts and extra support) from other 4 local dealers within 50 miles from my home.] More

Recall for 2016 jeep Service Manager was great and responsive. He called immediately once service was completed and also discussed other services recommended for my jeep. Service Manager was great and responsive. He called immediately once service was completed and also discussed other services recommended for my jeep. Thanks again for the pleasant experience More

I’m really happy with the service department experience ... I came in the other day and they fixed my car’s problem in just 3 hours. Thanks so much to Michael for being extremely genuine and helpful. ... I came in the other day and they fixed my car’s problem in just 3 hours. Thanks so much to Michael for being extremely genuine and helpful. More