Palmer Dodge Chrysler Jeep Ram - Service Center

Great costumer service We have worked with Roberto for many years and are very pleased with his service. He is very knowledgeable, helpful and a very nice person. I'd reco We have worked with Roberto for many years and are very pleased with his service. He is very knowledgeable, helpful and a very nice person. I'd recommend him for your jeep repairs/service. More

Amazing Service and Oil Changes These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitte These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitter will never leave her side. Keep up the great stuff, Palmer Dodge Service! More

Well Please !! The service Rep. Winston Anderson was wonderful in repairs of my vehicle. He was willing to answer all my questions and concerns. Thanks again to al The service Rep. Winston Anderson was wonderful in repairs of my vehicle. He was willing to answer all my questions and concerns. Thanks again to all. More

Nice visit At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales s At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales section, Matthew Sampson gave me answers for all my questions and concerns in very nice and through way. Thank you. [I was very glad to see him there again. I purchased my current car (2016 Challenger) from him because the way he handled all my questions and concerns was better than any other salespersons (several main contacts and extra support) from other 4 local dealers within 50 miles from my home.] More

Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the vehicle in for service at 78,000 miles, when Hiram was also my service advisor. So I did not need new plugs just 8,000 miles later. I called his manager, David Keller, who was very nice and gave me a refund for the plug work, but I am still not happy. Dealer service departments have a reputation for trying to add on unnecessary work, and Hiram confirmed that. I will most likely not return to the dealership for future service. I don't trust them any more. More

Recall for 2016 jeep Service Manager was great and responsive. He called immediately once service was completed and also discussed other services recommended for my jeep. Service Manager was great and responsive. He called immediately once service was completed and also discussed other services recommended for my jeep. Thanks again for the pleasant experience More

I’m really happy with the service department experience ... I came in the other day and they fixed my car’s problem in just 3 hours. Thanks so much to Michael for being extremely genuine and helpful. ... I came in the other day and they fixed my car’s problem in just 3 hours. Thanks so much to Michael for being extremely genuine and helpful. More

I was made to feel special! I needed to have my Gladiator checked out for a minor issue and Roberto was able to schedule an appointment for the next day. I was in and out quickly I needed to have my Gladiator checked out for a minor issue and Roberto was able to schedule an appointment for the next day. I was in and out quickly and Roberto treated me like a VIP! More

I own two Jeeps from this dealership - a 14 Grand Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very frien Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very friendly. More