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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,089 Reviews

4,089 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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February 28, 2020

Service Advisor Winston will take care of you I appreciate the friendliness of the staff and especially appreciate Service Advisor Winston's professionalism and most of all the way he takes care o More

by tchmak186
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Winston
Mar 02, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We are honored to receive such high praise, thank you! We'll be sure to let Winston know he is doing an exceptional job! Till next time!

February 28, 2020

Convenient, easy to get to, nice people. Michael was very polite, helpful and informative. We would definitely bring our car back for oil changes and other service. More

by SHARONDELAY0
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Stewart
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for giving us a chance! We look forward to seeing you again next time!

February 27, 2020

Great experience with the sales team . The service department tried there best to repair my defective Jeep Wrangler that was engineered incorrectly now they can buy it back . More

by CCOSTABILE284
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again.

February 27, 2020

Chelsei was great. I did not get a 24 point inspection sheet at my checkout I wish I got one for my records. Records records More

by brucerobinson1
Recommend Dealer
Yes
Employees Worked With
Chelsei five stars
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We're glad to hear you had a pleasant experience with Chelsei in our service department. We're sorry to hear we missed your 24 point inspection sheet this time, but we'll make sure you receive it next time.

February 27, 2020

My wife's baby (2017 JK) taken care of. My wife took her 20217 JK in for a warranty issue and it was scheduled promptly and fixed with in a 24 hour time frame. Thank you Roberto for taking c More

by b.rhoden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto, Murray
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for entrusting us with the warranty work on your beloved Jeep Wrangler! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

February 27, 2020

Accomplished quick service and responded quickly. Problem not totally resolved with my radio in my new Jeep Wrangler. CarPlay is still intermittent. Hope I can find a resolution quickly. More

by prez47
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Murray
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your valuable feedback with us, both positive and constructive. We are deeply sorry that we did not exceed your expectations as a whole. Sincerely, Jody Cruce, VP, 770-410-1111

February 26, 2020

Palmer Dodge and Roberto are excellent I have been to Palmer Dodge many of times and will continue to go back there. The employees are always nice and pleasant to deal with. Really feel More

by bdshaffr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto in service
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your business and for taking the time to share your experience. We are happy to hear that you had a positive experience with Roberto in our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!

February 26, 2020

Roberto did a great job taking care of my vehicle, as always. I’ve had three vehicles purchased from PDCJR and always bring them for service. Would highly recommend. More

by martin.story
Recommend Dealer
Yes
Employees Worked With
Roberto DelCampo
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for your continued support! We look forward to seeing you next time!

February 26, 2020

Roberto is B-A-C-K!! All is well now. Roberto has been in charge of my vehicle since I bought it, and I could not be more grateful for him. He knows me, he always asks about my husband, and he asks how teach More

by bgreen11
Recommend Dealer
Yes
Employees Worked With
Roberto Campo
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave us this note! We're delighted to hear Roberto always goes above and beyond to deliver the exceptional service you deserve! We look forward to seeing you next time.

February 26, 2020

Piss poor service. They lied to me about a recall part they had. So they wasted my time as well as their own time. Terrible. More

by jetlife1996.jh
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We're incredibly sorry to hear about your experience. We're normally known for our exceptional attention to detail, and we're sorry to hear we missed the mark. Sincerely, Jody Cruce, VP, 770-410-1111

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