Back

Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,182 Reviews

4,182 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

Sort by
December 30, 2024

Great Job as always! Kim did a great job communicating with me! She deserves a reaise! More

by fulmerconstruct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Jan 02, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Fulmer! We’re thrilled to hear Kim’s communication made a positive impact. Your feedback means a lot, and we’ll be sure to share your kind words with her. We appreciate your support!

December 27, 2024

Don't have to come back for fixing. Usually service department handles on first fix. More

by markdsteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Mark! We're thrilled to hear that our service team got it right on the first try. Your satisfaction means a lot to us, and we’re here to keep delivering great experiences!

December 26, 2024

Rich in service is such a great help and makes this always easy for me to service my vehicles. More

by SDAVIS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gebhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that our services have made managing your vehicles easier. Your satisfaction is our top priority, and we appreciate your support!

December 22, 2024

They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Au More

by oceestar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 21, 2024

Sarah is our service representative at Palmer Jeep. She always takes good care of us. The service department itself is very professional and efficient. It’s the only place we take our Jeep for service More

by rdavispac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We're thrilled to hear about your positive experiences with Sarah and our service team. We strive for professionalism and efficiency, and it's great to know we’re your go-to for all things Jeep. Your trust means a lot to us!

December 19, 2024

I do not understand why we were asked to bring our car in on a Friday when the tech that was going to work on the car was not available until the following Tuesday. This place has little consideration for c More

by 11cinlyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your feedback and apologize for the scheduling confusion. We aim to improve our processes and ensure better communication moving forward. Your experience is important to us, and we hope to serve you better in the future. Thank you for your understanding! Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 19, 2024

I am satisfied with the quality customer service and care. Luis Torres was very helpful and the personal attention given was great! I received text updates which I really appreciated. Luis is the BES More

by nimmons75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Torres
Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for your feedback! We're thrilled to hear that Luis made a positive impact during your experience. We appreciate your understanding regarding the additional costs and will work on improving communication around pricing. Your satisfaction is important to us, and we look forward to serving you again!

December 19, 2024

My check engine light came on. I thought that was typically an emissions problem, but this time it was a faulty thermostat. The work was done well and the car was ready when I More

by VANCECMULLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for sharing your experience, Vance! We're glad to hear the issue was resolved quickly and to your satisfaction. Our team is here to ensure your vehicle runs smoothly. Safe driving!

December 18, 2024

fast and easy to get the service done quickly and efficiently. pleased with the employees More

by courtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the awesome feedback! We're thrilled to hear that you found our service fast and efficient. Our team works hard to ensure a great experience, and it's fantastic to know you were pleased. We appreciate your support!

December 18, 2024

This is the best dealer, with the best customer experience in Atlanta. Very nice, flexible and efficient. More

by lilo0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Lilo, thank you for your amazing feedback! We're thrilled to hear you had a fantastic experience with us. Our team is dedicated to providing the best service, and it’s great to know we hit the mark. We look forward to seeing you again!