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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,277 Reviews

4,277 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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December 04, 2024

Great experience as always at Palmer Dodge! Thanks to the service team for taking care of our service needs. Shoutout to David, Hiram & Kim and those behind the scene for their great care! More

by sharjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram & Kim
Dec 05, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We’re happy to hear about your positive experience with our service team. David, Hiram, and Kim will be happy to know they made an impact. We appreciate your support and look forward to serving you again!

December 04, 2024

I go in for regular maintenance, oil change and tire rotate. Never had any problems. Always friendly and courteous. More

by trebmalj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic review! We're thrilled to hear that you consistently have a great experience with our team. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service on your visits!

December 02, 2024

Palmer Doge Chrysler Jeep Ram's service department is the best. Great service, and attention to detail makes them second to none! More

by GWALTNEY4801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We’re glad you had a great experience with our service department. Our team works hard to provide top-notch service and attention to detail. Your feedback means a lot to us!

December 01, 2024

Could not be more upset with the service center. I wish I would have never bought this Wagoneer from Palmer Dodge. I have had nothing but issues with the car and would get rid of it if it was not More

by JOSH.CANTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Josh, we're truly sorry to hear about your experience. Your frustration is completely understandable, and we appreciate your feedback. We strive for better service and will work to address your concerns. Thank you for bringing this to our attention; we’re committed to improving. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com

December 01, 2024

Good service and communication with Rich, in the service dept. It's nice to have someone who will spend time with you and explain everything and explore options with you. More

by ANNETTE_2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in the service dept.
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Annette, thank you for your kind words! We’re thrilled to hear that Rich provided you with excellent service and communication. We always strive to ensure our customers feel informed and supported. Looking forward to seeing you again!

December 01, 2024

I love this place, the service is very professional, and the people there are amazing, very friendly and knowledgeable. I can recommend it to everyone. More

by lilo0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Lilo, we’re thrilled to hear you had such a positive experience! Our team works hard to provide excellent service, and your kind words mean a lot. Thank you for recommending us—your support helps us grow and serve even better!

December 01, 2024

They went above and beyond to help me and assist with my situation defiantly a caring environment! More

by LISARILEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you, Lisa! We're thrilled to hear that our team made a positive impact and provided the support you needed. Your kind words motivate us to keep delivering exceptional service. We appreciate your feedback!

December 01, 2024

Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ev More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Again, Kimberly was the only one that seems to care about getting my car fixed.
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com

November 28, 2024

Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I wa More

by ANANTHU.PATTERIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

Dec 03, 2024 -

ANANTHU.PATTERIL responded

I dont know if you remember or not, I did bring it your attention and followed up. For me it seems like you guys just dont care!!!

November 23, 2024

Very good service nice talk customer service and you staff is very good and all people is good More

by rvharkhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your review! We really appreciate your feedback!

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