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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,165 Reviews
Call Service Center (770) 410-1111

4,165 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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January 02, 2025

The team at Palmer continues to deliver great service every time. Highly recommended. Their communication is top notch. Estimates for cost and time line are right on. More

by abdullah.daoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
January 02, 2025

Went in for a car engine light. Was assured the repair would fix the car engine light, spent a lot of $$ and my light is still on. More

by katie32
Recommend Dealer
No
Employees Worked With
Kim
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December 31, 2024

Excellent and knowledgeable staff both in the sales and service departments. I have purchased several cars from them and have yet to be disappointed. More

by elleby300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Flemming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Cruce
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Jan 02, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Elleby! We’re thrilled to hear you’ve had such positive experiences with our team. Your loyalty means a lot to us, and we’re here to keep delivering excellent service. Looking forward to helping you with your future car purchases!

December 30, 2024

Great Job as always! Kim did a great job communicating with me! She deserves a reaise! More

by fulmerconstruct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
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Jan 02, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Fulmer! We’re thrilled to hear Kim’s communication made a positive impact. Your feedback means a lot, and we’ll be sure to share your kind words with her. We appreciate your support!

December 27, 2024

Don't have to come back for fixing. Usually service department handles on first fix. More

by markdsteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Mark! We're thrilled to hear that our service team got it right on the first try. Your satisfaction means a lot to us, and we’re here to keep delivering great experiences!

December 26, 2024

Rich in service is such a great help and makes this always easy for me to service my vehicles. More

by SDAVIS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gebhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that our services have made managing your vehicles easier. Your satisfaction is our top priority, and we appreciate your support!

December 22, 2024

They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Au More

by oceestar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
Report | Print
Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 21, 2024

Sarah is our service representative at Palmer Jeep. She always takes good care of us. The service department itself is very professional and efficient. It’s the only place we take our Jeep for service More

by rdavispac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We're thrilled to hear about your positive experiences with Sarah and our service team. We strive for professionalism and efficiency, and it's great to know we’re your go-to for all things Jeep. Your trust means a lot to us!

December 19, 2024

I am satisfied with the quality customer service and care. Luis Torres was very helpful and the personal attention given was great! I received text updates which I really appreciated. Luis is the BES More

by nimmons75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Torres
Report | Print
Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for your feedback! We're thrilled to hear that Luis made a positive impact during your experience. We appreciate your understanding regarding the additional costs and will work on improving communication around pricing. Your satisfaction is important to us, and we look forward to serving you again!

December 19, 2024

My check engine light came on. I thought that was typically an emissions problem, but this time it was a faulty thermostat. The work was done well and the car was ready when I More

by VANCECMULLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Report | Print
Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for sharing your experience, Vance! We're glad to hear the issue was resolved quickly and to your satisfaction. Our team is here to ensure your vehicle runs smoothly. Safe driving!

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